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Lavender & Co.
The SoapBox
Fame and Rebel
Pasta Pasta
Luna Nova
Torte Jeff Pie Co. Photo by Heidi Sutton
Tabu Boutique
Pattern Finders
Sue La La Couture,
Skinmed Spa
Sue La La Couture,
The Spice & Tea Exchange
Tabu Boutique
The Amazing Olive
Participating businesses will have this sign in their window.

By Heidi Sutton

Creativity is in full display in the Village of Port Jefferson as more than 20 businesses take part in a Holiday Window Decorating Contest. Shoppers can vote for their favorite window display at any of the participating businesses or by scanning the QR code on the flyer located outside the store.

Participating businesses include The Amazing Olive, Breathe, Century 21 Icon, Curry Club Saghar, Fedora Lounge, Fetch Doggy Boutique, Fame and Rebel, Lavender and Co., Organically Connected Dispensary and Kombucha Tap Bar, Luna Nova, Pattern Finders, Port Jeff Salt Cave, Pasta Pasta, Pattern Finders, The Spice and Tea Exchange, SkinMed Spa, The SoapBox, Sue La La Couture, Tabu Boutique, Torte Jeff Pie Co., The East End Shirt Company, The Smokin’ Gentleman and WILD Plant Shop. Winners will be announced in the first week of January, 2023.

The festive event is sponsored by the Greater Port Jefferson Chamber of Commerce. For more information, call 631-473-1414.

Photos by Heidi Sutton

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Graphic from the Port Jefferson Village website

The Village of Port Jefferson Village Board of Trustees met on Monday, Dec. 12, to review several important matters.

Mayor Margot Garant provided some key updates on the status of the stabilization projects at the East Beach bluff. At the toe of the bluff, the lower sea wall has already been installed along with its concrete cap. Construction will continue for several more months.

“That work will continue through the spring,” Garant said. “At some point, they will stop working during the severe winter, and in the springtime they will start to stabilize the bluff and plant and revegetate everything.”

At the upland, the village-owned Port Jefferson Country Club’s clubhouse facility hangs dangerously close to the bluff’s edge. In an exchange during the public comments, Garant stated the board is still exploring its upland options.

“We still don’t have enough information to decide to build [an upper wall], to put it out to the public [for referendum] or to decide to abandon [the clubhouse] and retreat,” she said. “We have decided to wait and let the phase I project be completed. … Right now, we are at a standstill with any major expenditures or advancements on phase II.”

Garant also gave an update on the status of the Port Jefferson Village Clean Solid Waste Landfill, a small kettle hole the village uses for branch and leaf pickup services. Though the village’s permit with the New York State Department of Environmental Conservation was set to expire on Dec. 11, the mayor said the agency would temporarily allow the village to continue its current use of the site.

“It looks like our paperwork was submitted in a timely manner to allow us to continue operations until we either have a renewed permit or we are redefined as a transfer station and not a landfill,” she said. For more on this intergovernmental permit dispute, see story, “Garbage grief: PJ Village and DEC clash over landfill permit.”

Garant thanked New York State Assemblyman Steve Englebright (D-Setauket) for his decades of representing the Port Jefferson community. Englebright will leave office at the end of the month after narrowly losing last month to Ed Flood (R-Port Jefferson) during the midterm election.

The mayor recognized Englebright’s lasting impact, noting “the many, many things that he’s accomplished for this community, locally and also regionally, and the stewardship he has taken in terms of environmental preservation and saving a lot of our history.”

Deputy Mayor Kathianne Snaden reported on some of the ongoing work within the Port Jefferson Planning Board regarding a proposed development by Conifer Realty located at the intersection of Main and Perry streets. This project, colloquially known as “Conifer II,” comes as Conifer’s Port Jefferson Crossing Apartments nears its grand opening.

Conifer II “is going to take the rest of the blighted block up there and turn it into a beautiful new building,” Snaden said. “We’ve been working very, very hard to make sure that the aesthetic of that building is in compliance with the whole plan, the master plan up there, with the current building that’s there, and everything works together and looks nice.”

The deputy mayor also announced an innovation concerning parking enforcement. An automatic license plate reader, or ALPR, attached to a code enforcement vehicle will soon replace parking enforcement operations. Snaden said the ALPR would assist the code department in generating overtime parking tickets on Main, with plans to move this technology into the metered parking lots.

“How that will affect you guys, the residents, is that there will be no parking stickers next year,” Snaden said. “You will go online and register the exact same way that you do. The only difference is that you will not be mailed an actual sticker. You will just be registered in the system by your license plate.”

Trustee Stan Loucks began his report by thanking the parks department staff, attributing much of the success of the village’s 26th annual Charles Dickens Festival to their efforts.

“The Dickens Festival turned out to be super successful, and I think a lot of it is due to the parks department and the hard work that they put in,” he said.

Trustee Lauren Sheprow, the village’s communications commissioner, reported on the recent formation of a communications team following an internal communications audit she conducted earlier this year. Kevin Wood heads the team, along with his duties as the village’s director of economic development and parking administrator. 

Sheprow referred to this as “a historic occasion” for the village government. “There are some hurdles and challenges there, no doubt, but I think that this group is up to the task to come together as a team,” she said.

The village board will reconvene Tuesday, Jan. 3, at 5 p.m.

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Rocky Point sophomore Fiona Vu shoots for the Eagles. Photo by Bill Landon
Rocky Point senior Leela Smith scores for the Eagles. Photo by Bill Landon
Rocky Point junior Nicole Spadafina shoots. Photo by Bill Landon
Rocky Point junior Nicole Spadafina shoots. Photo by Bill Landon
Rocky Point senior Leela Smith drives the lane. Photo by Bill Landon
Comsewogue’s Mia Nowlan scores. Photo by Bill Landon
Rocky Point senior Leela Smith boxes out Mia Nowlan. Photo by Bill Landon
Comsewogue’s Maria Stamatopoulos shoots for the Warriors. Photo by Bill Landon
Comsewogue’s Kiera Andresen goes to the basket. Photo by Bill Landon
Comsewogue’s Jalynn Kirschenheuter hits for three. Photo by Bill Landon
Comsewogue’s Jalynn Kirschenheuter lays up for two. Photo by Bill Landon
Comsewogue’s Mia Fernendes lays up. Photo by Bill Landon
Comsewogue’s Hannah Ellis hits for three. Photo by Bill Landon
Comsewogue’s Mia Fernendes battles Julia Koprowski for a rebound. Photo by Bill Landon
Comsewogue’s Hannah Ellis with an inside pass. Photo by Bill Landon
Comsewogue’s Danielle McGuire scores for the Warriors. Photo by Bill Landon
Comsewogue’s Maria Stamatopoulos lays up for two. Photo by Bill Landon
Comsewogue’s Jalynn Kirschenheuter drains a three-pointer. Photo by Bill Landon
Comsewogue’s Danielle McGuire nails a three. Photo by Bill Landon
Rocky Point senior Leela Smith boxes. Photo by Bill Landon
Comsewogue’s Hannah Ellis lays up. Photo by Bill Landon
Comsewogue’s Hannah Ellis pushes up the court. Photo by Bill Landon
Rocky Point junior Julia Koprowski shoots from the paint. Photo by Bill Landon
Rocky Point senior Sarah May scores for the Eagles. Photo by Bill Landon
Rocky Point senior Sarah May on a fast break. Photo by Bill Landon
Rocky Point junior McKenzie Moeller drives the baseline. Photo by Bill Landon
Rocky Point senior Leela Smith with a jumper. Photo by Bill Landon
Rocky Point junior Julia Koprowski drives the lane. Photo by Bill Landon

The Rocky Point Eagles had their hands full, facing a stout defense in a road game against Comsewogue.

In this Div. IV matchup on Thursday, Dec. 15, the Warriors broke out early, taking a 22-point lead going into the halftime break. The Eagles managed to outscore Comsewogue in the third quarter, but the Warriors slammed the door in the fourth, putting the game away, 49-29. 

Leela Smith led the Eagles with 13 points, Julia Koprowski scored six and teammate McKenzie Moeller netted five.

Danielle McGuire topped the scoring chart for the Warriors with four triples and a field goal for 14 points. Hannah Ellis notched 11 and Lalynn Kirschenheuter banked 10.

The win lifts the Warriors to 3-1 in their division. They return to action on Monday, Dec. 19, with a road game against Westhampton. The Eagles travel to Port Jefferson Tuesday, Dec. 20. Game times are 4 p.m. and 4:30 p.m., respectively.

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Photos courtesy Steve Englebright's office
Left to right: Town of Brookhaven Councilmember Jonathan Kornreich (D-Stony Brook), Port Jefferson Station/Terryville Chamber of Commerce president Jen Dzvonar, Santa Claus, New York State Assemblyman Steve Englebright (D-Setauket), Mrs. Claus, and PJSTCC community liaison Joan Nickeson.

Dozens of community members, performers, business leaders and public officials gathered at the Train Car Park in Port Jefferson Station Dec. 8, continuing a lasting holiday custom.

The Port Jefferson Station/Terryville Chamber of Commerce has hosted this event for decades, perennially reuniting the various facets of the community amid festive cheer. Guests were greeted with hot chocolate under a tent, with some chamber members tabling inside.

The stars of the event, Santa and Mrs. Claus, arrived in a stylish fire rescue vehicle supplied by the Terryville Fire Department. Along with them was chamber president Jen Dzvonar, New York State Assemblyman Steve Englebright (D-Setauket) and Town of Brookhaven Councilmember Jonathan Kornreich (D-Stony Brook).

Santa and Mrs. Claus spent quality time with the children, sitting for photographs and taking requests for Christmas. Vocalists from the School of Rock performed Christmas carols and Hanukkah songs. Dancers from the Port Jefferson Station-based Backstage Studio of Dance jived to the musical beats of several tunes.

“We try to rally the entire community for a great community event,” Dzvonar said. She responded to the sizable turnout and talented performers by saying, “I think it’s so heartwarming. It’s like a true holiday festival, celebratory and inviting.”

The laughter and fun of the evening were just another positive development in a string of forward momentum for the community this year. Kornreich described the spectacle as exemplifying the area’s distinctiveness and charm.

“By my reckoning, I think this is reason number 74 for why Port Jeff Station is one of the best places to live in Suffolk County,” he said. “This town is changing so quickly, and there are just so many fun things going on here all the time,” adding, “I’m just really happy to be here with everyone from the community on yet another happy occasion in our new park.”

Englebright outlined some of the historical contexts behind this event. The assemblyman regarded the gradual development of the area and the Train Car Park as the product of decades of joint efforts between community groups, governmental entities and engaged residents.

“To see all of the young people here, and Santa and Mrs. Claus … it is showing us all the direction that this holiday is meant to be in,” the assemblyman said. “It’s very heartening to see the very talented kids, the dancers and the fire department. The whole community is here, and it’s just amazing.”

Gwenn Capodieci is the executive director of the Backstage dance studio. She said her dance groups have performed during this event for the past three years and frequently coordinate with PJSTCC. For her, the evening is a unique opportunity for the dancers to perform before their peers and community members.

“After all, this is a performing art,” she said. “Performing is a big part of it, so to get an opportunity to show that is really great.” 

Nicole Terlizzo, artistic director and teacher at the dance studio, said the performances were the product of two months of preparation, with the rehearsals ranging from jazz techniques to hip-hop, tap, ballet and others.

“The girls practiced really hard and really came together,” Terlizzo said. “They have a lot of fun doing it, and it’s a fun way to get them out of the studio and in front of the community.”

Paul Perrone, vice president of PJSTCC, summed up why the chamber continues this tradition annually: “It gives people an opportunity to get out of their house and enjoy the community park,” he said. “It helps people feel that Comsewogue — Port Jefferson Station/Terryville — has something to offer everybody.”

Joan Nickeson, the chamber’s community liaison, offered her take as well, citing the tree lighting event as an annual tradition that highlights the area’s continued growth and support.

“It’s an annual Port Jefferson Station/Terryville Chamber of Commerce tradition, and we’re so fortunate to have a great Santa, support from our electeds, residents and the business community,” she said.

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Children hold up menorahs they made at the Chanukah on Main Street event Dec. 3. Photo by Seth Berman

Happy Hanukkah! Celebrate the Festival of Lights at the following events:

File photo by Peter DiLauro

Commack

Multiple synagogues in the area and the Suffolk Y JCC will sponsor a community menorah lighting event at the Commack Corner Shopping Center parking lot, southeast corner of Jericho Turnpike and Commack Road, in Commack on Monday, Dec. 19 at 7 p.m. There will be entertainment, live music, dreidels, chocolate gelt,  latkes and giveaways. 631-462-9800

Dix Hills

The Chai Center, 501 Vanderbilt Parkway, Dix Hills will hold its annual outdoor grand menorah lighting ceremony on Sunday, Dec. 18 at 7 p.m. Enjoy latkes, donuts, dreidels, chocolate gelt, music and more. RSVP by calling 631-351-8672.

Farmingville

Join the Town of Brookhaven for a menorah lighting at Town Hall, One Independence Hill, Farmingville on Tuesday, Dec. 20 at 6 p.m. followed by entertainment, hot latkes and donuts. 631-451-6100

Greenlawn

The Greenlawn Civic Association will host a Menorah lighting ceremony and Hanukkah celebration at Harborfields Public Library, 31 Broadway, Greenlawn on Dec. 20 at 6 p.m. www.greenlawncivic.org

Huntington 

Grand Menorah Lighting by Chabad of Huntington Village will host a Grand Menorah Lighting at the Huntington Village Winter Wonderland at Main Street and Wall Street on Monday, Dec. 19 at 5 p.m. with juggling and fire entertainment. 

Kings Park

The Kings Park Chamber of Commerce will host a menorah lighting at Veterans Plaza, 1 Church St., Kings Park on Sunday, Dec. 18 at 11 a.m. Enjoy holiday music selections followed by Rabbi Abe as he retells the story of the meaning of Hanukkah. Gelt and dreidels for the kids. www.kingsparkli.com

Lake Ronkonkoma

Take part in a menorah lighting at Raynor Park, 174 Ronkonkoma Ave., Lake Ronkonkoma at Sunday, Dec. 18 at 7 p.m. Hosted by the Ronkonkoma Chamber of Commerce. 631-963-2796

Port Jefferson Station

The Port Jefferson Station/Terryville Chamber of Commerce will host its annual menorah lighting at the Chamber Train Car, corner of Route 112 and Nesconset Highway, on Sunday, Dec. 18 at 4 p.m. Rabbi Aaron Benson of North Shore Jewish Center will perform the blessings/prayer for the first night of Hanukkah. 631-821-1313.

St. James

The community is invited to the St. James menorah lighting ceremony at The Triangle, Route 25A and Lake Ave., St. James on Dec. 18 at 5:30 p.m. 631-584-8510

Setauket

Village Chabad, 360 Nicolls Road, East Setauket will host a Grand Menorah Lighting and Chocolate Gelt Drop on Sunday, Dec. 18 at 4 p.m. with latkes, donuts, music, a fire juggling show and more. $5 per person in advance at MyVillageChabad.com/NightOne, $10 at the door. 631-585-0521

Smithtown

The Town of Smithtown will hold its annual Menorah Lighting Ceremony at Town Hall, 99 West Main St., Smithtown on Tuesday, Dec. 20 at 5:30 p.m. with music, latkes, donuts and a special gelt drop. 631-360-7512

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Steve Chassman, of LICADD, shows attendees strips to test drugs for fentanyl at a Dec. 13 press conference in Port Jefferson. Photo by Rita J. Egan

Suffolk County Legislator Kara Hahn (D-Setauket) joined forces with the Westbury-based Long Island Council on Alcoholism & Drug Dependence to inform residents about the increased danger of opioid-related deaths during the holiday season and the threat of street drugs.

County Legislator Kara Hahn addresses attendees at the Dec. 13 press conference. Photo by Rita J. Egan

The legislator, treatment providers and family members of those who have died from opioid-related deaths, some holding posters featuring photos of their deceased loved ones, gathered at a press conference held outside Hahn’s Port Jefferson office on Tuesday, Dec. 13.

Steve Chassman, executive director of LICADD, said the area is “rich in resources, and we are going to need them.” He listed some of the organizations that provide services 24 hours a day for those dealing with drug use and their families, such as Seafield Center of Westhampton Beach and Hope House Ministries of Port Jefferson as well as LICADD. 

“We are here because it is absolutely necessary to let Long Islanders know the drug supply, not just heroin — cocaine, amphetamines, ecstasy, pressed pills — are tainted with fentanyl,” Chassman said.

He added that the death rate due to drug overdoses continues to rise, and for many families the holiday season is not a season of peace and joy.

“For families that are in the throes of substance use or opiate-use disorder, this is a time of isolation. This is a time of stigma. This is a time of financial insecurity, and we know that the rate itself, that of self-medication, increases exponentially,” Chassman said. “We’re having this press conference to let families know they’re not alone.”

Hahn said according to the Centers for Disease Control and Prevention, winter is when drug-related deaths spike, most likely due to holiday gatherings or experiencing depression during the winter season. 

“The months of March, January and February, respectively, are traditionally the deadliest of the year for overdoses,” she said.

Hahn encouraged families to take advantage of the resources available to them.

“Too many families already face empty chairs at their tables, but there is always hope,” the county legislator said. “Recovery is possible.”

Carole Trottere, of Old Field, lost her son Alex Sutton to a heroin-fentanyl overdose in April 2018.

She said the U.S. Drug Enforcement Administration now refers to overdose deaths as poisoning. The DEA has stated that six out of 10 illegal pills tested had fentanyl.

“Using street drugs is the equivalent of playing Russian roulette with your life,” Trottere said. “It’s not if it will kill you, it’s when.”

Trottere advised parents not to “hide their heads in the sand.” She said to talk to their children about the dangers of drug use and to reach out to an organization for help when needed.

Anthony Rizzuto, Seafield Center director of provider relations, said, “When I first got involved in this advocacy fight, we were at about 74,000 [deaths],” he said. “We’re looking at each other, how can we let this happen? We are now at 107,000.”

This number from the CDC, for the year ending January 2022, reflects the opioid-related deaths in the U.S.

Rizzuto said one of the challenges of providing help is the stigma attached to drug use, and people being hesitant to talk about it.

“There is no shame in getting help for the disease of addiction,” he said.

He reiterated how marijuana, cocaine and fake prescription pills often are laced with fentanyl.

“If you’re not getting your medication from a pharmacy with your name on the label, please be [suspicious],” he said. “Fentanyl kills.”

For information on how to get help, visit www.licadd.org, or call the hotline, 631-979-1700.

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Doctors recommend mask-wearing during indoor gatherings. Stock photo from Pixabay

The Centers for Disease Control and Prevention has advised Suffolk County residents to wear masks while at indoor public spaces regardless of their vaccination status

The recommendation is due to the increase in COVID-19 cases in the county. According to the Suffolk County Department of Health, for the week ending Dec. 3, there were 264-290 people hospitalized with COVID-19, and 14 died from the virus in the county. There were 4,168 new cases reported. The reinfection rate for Long Island increased from 10.3 to 18 per 100,000.

Flu cases have also increased. According to the SCDOH, during the week ending Dec. 3, flu cases increased in the county by 85%, from 1,577 confirmed cases to 2,916. 

In a video posted to the SCDOH’s social media pages, Dr. Gregson Pigott, county health commissioner, said the COVID-19, influenza and respiratory syncytial virus (or RSV) infection rates are surging in Suffolk. The cases are in addition to the rise of other common seasonal infectious diseases. 

“They are causing too many people to miss work or school and straining our health care systems,” Pigott said.

He urged residents to take precautions such as getting the vaccines for the flu and COVID, noting it is safe to take them together. He added the COVID bivalent booster “has shown to be effective against the older and newer strains of SARS-CoV-2.”

Pigott said the flu shot is a good match for this year’s circulating strains. Currently, there is no vaccine for RSV.

In the video, he reminded residents to wash their hands often and stay home when sick. He added that masks should be clean and well fitted, and used in enclosed public spaces.

“As we head into our third pandemic winter, let us be safe and do our best to protect one another,” Pigott said.

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Red-light camera tickets will be less expensive in the future after the Suffolk County Legislature voted to repeal the $30 administration fee. File photo by Phil Corso

Suffolk County red-light camera offenders will find their bill will be a little less in
the future.

County legislators passed a veto-proof resolution, 12-6, to repeal the $30 administration fee that was an addition to the $50 ticket at their general meeting Dec. 6. The resolution was sponsored by Legislator Rob Trotta (R-Fort Salonga). Trotta has been an opponent of the red-light camera ticket program since its inception more than a decade ago. The $30 administration fee was added a few years after the program began.

The bill now awaits County Executive Steve Bellone’s (D) signature.

All 11 Republican legislators were in favor of the legislation and Tom Donnelly (D-Deer Park) also voted for its repeal. The remaining Democrats voted against it.

Trotta has called the program a “money grab to generate revenue by the county executive.”

In a phone interview, Trotta said it’s the equivalent of people going a few miles over the speed limit.

“It’s not a safety issue, it’s a scam,” he said.

Suffolk County Legislature Minority Leader Jason Richberg (D-West Babylon) said in a statement that those who voted “no” did so because of the county’s budget.

“Repealing the administrative fee for red-light camera tickets is a fine idea and is not what our caucus has an issue with,” Richberg said. “This problem is we have a law on the books that says the Legislature cannot remove any funds out of the budget unless there is an offset, which there is not currently. Without a budget offset we are knowingly putting a $7 million hole in the county’s 2023 budget, which was voted on and passed less than a month ago. We’re not able to amend the budget until February, so until then there will be gaps that could lead to shortages in other areas.”

Trotta also acknowledged the problems with the budget. While he is against the red-light cameras entirely, he said removing them completely presently does not make sense.

“We’re in a bind where we have to be very careful,” Trotta said. “We have to start cutting before we can start cutting the cameras.”

Trotta said the current administration fee was deemed illegal by a state Supreme Court judge. The ruling was handed down in 2020, and the county has appealed it. With the red-light program being a state initiative, the county cannot charge more than other municipalities in the state, according to the court.

Marykate Guilfoyle, a spokeswoman for Bellone, said the county executive would sign the bill. Once Bellone signs the legislation and it is filed with the Office of the Secretary of State of New York, the law will take effect.

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METRO photo

The COVID-19 pandemic has brought unforeseen challenges for nearly everyone in our nation and world.

COVID-19 has already claimed the lives of 6.65 million people around the globe, 1.09 million of which are in the U.S. Countless more have been infected, with the illness hitting hardest the elderly and those with preexisting conditions. In this time, however, perhaps no demographic sacrificed more greatly than our youth. 

We made a decision: Would we let the kids — who were not nearly as vulnerable to the disease as their older counterparts — continue their lives as usual? Or would we limit their in-person activities and restrict their social gatherings to curb the spread of COVID-19? Given a choice between age and youth, we opted for age.

Many children were shut out from traditional social interactions during those critical early years of their emotional and psychological maturation. Sadly, many high school seniors lost their graduation ceremonies, proms and final sport seasons. 

In the absence of interpersonal connections, our young became increasingly dependent upon their technologies. Zoom sessions quickly replaced the classroom. Video games supplanted schoolyards and after-school hangouts. Their relationships with the outer world became mediated through a digital screen.

There is still much to learn about the long-term social and psychological impact of the pandemic on our youth. How will the frequent COVID scares, forced separations, quarantines and widespread social panic affect their developing minds? This remains an open question.

As we transition into the post-COVID era, we know that our young will have difficulty adapting. Right now, they need our help more than ever.

The generation that came out of World War I is often called the “Lost Generation.” A collective malaise defined their age following the shock and violence during that incredible human conflict. 

Members of the Lost Generation were often characterized by a tendency to be adrift, disengaged from public life and disconnected from any higher cause or greater purpose. Right now, our youngsters are in jeopardy of seeing a similar fate. 

Like the Great War, the COVID-19 pandemic was outside the control of our children, with the lockdowns and mandates precipitating from it. Yet, as is often the case, the young bore more than their share of hardship.

We cannot allow Gen Z to become another Lost Generation. They have suffered much already, and it is time that we repay them for their collective sacrifice. To make up for that lost time, parents and teachers must try to put in that extra effort. 

Read with them, keep up with their studies, and apply the necessary balance of support and pressure so that they can be stimulated and engaged in school. Keep them from falling behind.

Remember to limit their use of technology, encouraging instead more face-to-face encounters with their peers. These interactions may be uncomfortable, but they are essential for being a fully realized human being. Devices cannot substitute these vital exchanges.

As it is often said, difficult times foster character and grit. Perhaps these COVID years will make the young among us stronger and wiser. But we must not allow the COVID years to break them either. 

Despite their lost years, with a little effort and love they will not become another lost generation.

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Takeout food. METRO photo

By Daniel Dunaief

Daniel Dunaief

I could take it personally, you know. I mean, come on! Does this happen to everyone?

Okay, so, check it out. First, I’m coming back from the airport, and I’m starving. I don’t tend to eat too much on days when I’m on a plane. I have a sensitive stomach, yeah, right, poor me, and I’m a bit, which is an understatement, of a neurotic flier. The combination doesn’t tend to make travel, food and me a harmonious trio.

Okay, so, there I am in the car, on the way home, and my wife can tell that I’m hungry. Ever the solution-finder, she suggests I order food from a local restaurant. When I call, the woman on the phone takes my order, which includes a salad with blackened chicken, and tells me I have to get there within half an hour because they’re closing.

When we arrive home, I bring in my small bag, grab the keys, and race out to the restaurant.

“Are you Dan?” she asks hopefully as I step towards the counter.

“Yes,” I say, realizing that I’ve cut the half-hour mark pretty close.

“Here’s your food,” she says, shoving the bag across the counter.

“This is everything?” I ask.

“Yes,” she says, as she rings me up and is clearly eager for me to step outside so she can lock the door and go on to the portion of her evening that doesn’t involve taking food requests, handing people food and charging them for it, all while standing near a gratuity jar that says, not so subtly, “Even the Titanic tipped.” That, I suppose, should inspire me to consider forking over a few extra dollars.

I stop at the supermarket for a few items next door, drive home and bring the bag into the dining room, where my wife opens it.

“Uh, Dan?” she says tentatively. “They forgot your salad.”

“What?” I rage, between clenched teeth in the kitchen as I unload the groceries.

“Your salad isn’t here. Did they charge you for it?”

“Yes,” I say, as I grab some slices of turkey I bought for lunch and a few salad items.

The next day, I called the restaurant to explain that my food didn’t come. The manager said he came in that morning and saw a salad with blackened chicken in the refrigerator. He says he can make a new one that day or can leave me a gift card. I opt for a new salad,

When I arrive, the same redheaded woman with a nose ring from the night before greets me.

“If it makes you feel better, I forgot much bigger parts of other people’s order,” she says, with a curious mix of sheepishness, humor and pride.

“No, how is that supposed to make me feel better?” I ask.

Still in food ordering mode, and perhaps not having learned my lesson, I ordered two breakfasts the next morning and, this time, received a single order that was a hybrid of my wife’s and mine.

That night, my wife and I went to a professional basketball game. Stunningly, the person operating the scoreboard had the wrong statistics for each player and the wrong names and uniform numbers of the players on the floor.

What’s happening? Is customer service a thing of the past? Are we better off with artificial intelligence or online systems?

I realize that the missed food could have happened with anyone at any time and that the thankless job of taking orders, preparing food and making sure people get what they order isn’t particularly exciting. 

Are people not taking responsibility in their jobs? Are they proud of their mistakes? Has customer service become like our appendix, a vestigial organ in our culture?

I’m the type of consumer who would eagerly become more loyal and would recommend services when the people who work at these establishments show me they care, want my business, and can be bothered to provide the products I purchased. Companies, and their staff, should recognize that I’m likely not the only one who enjoys efficient, professional and considerate customer service.

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