For Joan Dickinson, the new year will be a little less hectic after her retirement — which officially began on Jan. 6 — from Stony Brook University.

Dickinson retired after 25 years with SBU. For the past year and a half, she was assistant vice president of university and hospital community relations. Before her most recent position, she was community relations director in government and community relations for a decade after first working in the university’s communications department for 15 years.

Dickinson entered the world of academia in 1997 with a background in the corporate sector. While she found it to be different initially from her prior work experience, she tackled various roles, grew professionally and faced and met several challenges successfully.

Among the lessons she has learned during her tenure was the importance of listening.

“Every person has a story, and I became fascinated with hearing them,” she said. “That helped me become better at mediation and negotiation.”

She also discovered her leadership skills when “putting ideas and people together to solve a problem or create a program.”

Through the years, she interacted with people at SBU, local businesses and the university’s neighbors and worked to connect them with the right department at the college.

“I had the benefit of working with every corner of the campus community, and relationships with so many departments,” Dickinson said. “They are the ones who helped me get the job done.”

Relations with the community

One of the biggest challenges SBU encountered during her tenure was issues with off-campus housing in the Three Village area. University officials became involved with improving rental conditions for students and helping to make them better neighbors by working with former Town of Brookhaven Councilwoman Valerie Cartright (D-Port Jefferson Station), the town’s Law Department, Suffolk County Police Department and the grassroots organization Stony Brook Concerned Homeowners. Dickinson said it was a good opportunity for the campus to work with the community.

“We all got together and came up with a plan, and I think that’s why that worked,” she said. “It was a very good town-gown solution.”

‘Every person has a story, and I became fascinated with hearing them. That helped me become better at mediation and negotiation.’

Tackling the issue led to better guidelines for rentals in Brookhaven, SBU programs to educate students on how to be good neighbors and what a legal rental as well as a rental agreement looks like. She said it was vital to teach students that tenants have rights, too. The program is still offered each semester. 

“Some of the landlords were just in it for the money, and some of the students were put in unsafe conditions,” she said.

Dickinson is proud of the K-12 program she ran while at SBU, which brings thousands of students from primarily underserved communities to the university for campus tours, hands-on learning activities, also empowerment and inspirational talks. The activities include a wide range of programs, including about health and STEM careers as well as art crawls. Dickinson worked with the Long Island Latino Teachers Association and several local school districts.

“The opportunity to bring students who never thought college was within their reach, bring them to campus and show them what’s possible, that was a lot of fun,” Dickinson said.

Besides interacting with the SBU community, Dickinson has been connected with local chambers of commerce and other organizations in surrounding communities such as Three Village, Smithtown, Middle Country, Port Jeff and Ronkonkoma.

“It was important to see how the communities live, because every community is different,” she said. “So, you find the best solutions to problems when you understand where the people are coming from.”

She said residents from various areas would call her when they had a problem with students or the university at large.

“I think that’s why having the community relations office is such an important part of the conversation between the campus and the community, because they did know they could call me at any time,” Dickinson said.

She added she always tried to relay to residents the value the university brings to the region as everyone is welcome to the campus to walk through the paths, look at art in some of the art galleries and more.

Overcoming the pandemic

She also created CommUniversity Day at SBU, which she called one of the highlights of her career, despite the event being stalled due to COVID-19. Before the pandemic, she said the university was able to organize three of the annual events, the last one being held in 2019, that invited local residents to campus.

‘It was important to see how the communities live, because every community is different.’

Dickinson said she was disappointed when COVID brought it to a halt as each year she was building on the event to make it bigger and better, with more departments participating. By the third year, she described it as “a well-oiled machine” with a wide variety of activities.

As for the pandemic, during the earlier months, Dickinson pulled together a team and headed up a PPE drive for hospital workers that not only included personal protection equipment for employees but also donations of iPads, comfort care items, chewing gum and tissues from the community.

The first few months of the pandemic were an unpredictable and intense time at Stony Brook University Hospital, she said. “We didn’t know from minute to minute what was happening, and I credit the leadership of the institution for getting us through that.”

The retiree said she will never forget the 2020 Easter season when store owners called to say they wanted to donate items because no one was buying anything. They donated flowers, chocolates, eggs that wouldn’t be used for holiday egg hunts and other seasonal items. Dickinson and a team organized the donations for hospital workers to take whatever they needed if they celebrated Easter.

“I will never forget this woman who stood there and looked at me and was crying, and she said, ‘I haven’t had a chance to go shopping for my son for Easter. Now he’s going to get something.’”

She added the hospital workers were working around the clock.

“I credit the hospital with saving our community,” Dickinson said.

Looking ahead

The SBU alum, who lives in Lake Grove with her husband, isn’t saying goodbye to the university altogether. She will teach two classes this semester in the honors college, after teaching at the university for 10 years. But with more free time, Dickinson, who said she is a writer at heart, plans to spend time on various personal projects.

Her former position, which she described as a “dynamic job” is still open as a replacement has not been found.

“Part of the reason why I liked it is I always said I never walked into the same office twice,” Dickinson said. “I never knew from one day to the next what was going to be on fire or put on my plate. It was always changing, and I found that that was just fun to me. That was just captivating. You never knew, and it kept you on your toes. I was never ever bored.”

Dickinson had some advice for whoever takes her place.

“I would recommend that the person, whoever takes over this position, that they have a clear understanding of where we’ve come from,” she said. “How has the university changed? How has the campus culture changed? And, understanding where we are now at this point in history.”