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After last weekend’s wintry weather, PSEG Long Island is once again prepared for another storm that is forecasted to bring gusty winds and heavy rain throughout its service area Tuesday evening into Wednesday morning.

The weather system could bring rainfalls of more than 2 inches in certain areas, along with peak wind gusts of 60-75 mph across the service area — enough to potentially topple trees, bring down branches on wires and cause outages.

PSEG Long Island has personnel ready to respond safely and as quickly as possible throughout the storm. Additionally, more than 350 off-Island utility personnel are being procured to work alongside PSEG Long Island’s highly trained crews.

“PSEG Long Island is closely monitoring this latest weather front and we are once again prepared for potential impacts on the system,” said Michael Sullivan, vice president of Electric Operations at PSEG Long Island. “We have performed system and logistic checks, and have a full complement of personnel who will mobilize for restoration in foul weather conditions. Our crews will work to safely restore any outages as quickly as conditions will allow.”

Customers are asked to note the important storm safety tips below and to visit psegliny.com/safetyandreliability/stormsafety for additional storm preparation information.

Customer Safety:

  • Downed wires should always be considered “live.” Please stay as far away as possible from them, and do not drive over or stand near them. To report a downed wire, call PSEG Long Island’s 24-hour Electric Service number at 800-490-0075 or call 911.
  • Electric current passes easily through water. If you encounter a pool of standing water, stop, back up and choose another path.
  • Never use a generator or any gasoline-powered engine inside your home, basement, or garage or less than 20 feet from any window, door, or vent. Use an extension cord that is more than 20 feet long to keep the generator at a safe distance.

Stay connected:

  • Report an outage and receive status updates by texting OUT to PSEGLI (773454). You can also report your outage through our app or our website at psegliny.com/outages.
  • To report an outage or downed wire, you can also call PSEG Long Island’s 24-hour Electric Service number at 800-490-0075.
  • Follow PSEG Long Island on Facebook and X (formerly Twitter) to report an outage and for updates before, during and after the storm.
  • Visit PSEG Long Island’s MyPower map for the latest in outage info, restoration times and crew locations across Long Island and the Rockaways at mypowermap.psegliny.com/.

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PSEG Long Island

PSEG Long Island operates the Long Island Power Authority’s transmission and distribution system under a long-term contract. PSEG Long Island is a subsidiary of Public Service Enterprise Group Inc. (PSEG) (NYSE:PEG), a publicly traded diversified energy company.

Photo from PSEG

April is National Safe Digging Month and PSEG Long Island reminds customers, contractors and excavators that the law requires them to call 811 before digging to ensure underground pipelines, conduits, wires and cables are properly marked out.

Every digging project, even a small project like planting a tree or building a deck, requires a call to 811. It’s the law. The call is free and the mark-out service is free. The call must be made whether the job is being performed by a professional or a do-it-yourselfer. Striking an underground electrical line can cause serious injury and outages, and result in repair costs and fines.

“It’s spring once again, and people on Long Island are starting outdoor improvements to their homes and businesses. Calling 811 ahead of time helps protect underground utility lines and, more importantly, the safety of anyone digging,” said Michael Sullivan, PSEG Long Island’s vice president of Transmission and Distribution Operations. “Customers are getting the message. Last year there were more than 215,000 mark-out requests in our service area, and so far this year, there have been more than 44,000 requests to 811.”

According to Common Ground Alliance, a member-driven association of nearly 1,800 individuals and 250 member companies in every facet of the underground utility industry, 40% of active diggers in North America do not call 811 because they think their project is too shallow to require it. All digging projects require a call to 811.

A free call to 811 in the service area automatically connects the caller to the local New York one-call center, which collects information about digging projects. The one-call center then provides the information to the utility companies, which send representatives to mark the locations of nearby underground lines with flags, paint or both. Once lines have been properly marked and confirmation from all of the utility owners is received, projects may proceed as long as caution is used around the marked areas.

Here’s important information to consider:

  • Underground gas and electric lines are everywhere, even on private properties. These facilities can be easily damaged if dug into, with the potential to cause serious injuries. Digging into these lines can also disrupt vital utility services, resulting in costly delays, expensive repairs and environmental or property damage.
  • Whether the job is a major home improvement project or something as simple as a fence or mailbox post, a call to 811 must be placed beforehand to determine where it’s safe to dig.
  • Call 811 at least two business days before the commencement of each job to have underground pipes, wires and equipment located. Each facility owner must respond by providing the excavator with a positive confirmation indicating that marks are in place where utility lines are buried or that there are no existing facilities in the area of the proposed work. This service is free of charge.
  • Be sure to wait until all of the utilities have responded. Don’t dig until lines have been marked or you have received confirmation that the area is clear of facilities.
  • Property owners must maintain and respect the marks. Always hand dig within 2 feet of marked lines to find the existing facilities before using mechanized equipment.
  • If gas lines are damaged or there is a gas smell when excavating, call 911 immediately from a safe area.

Calling before you dig is more than a good idea − it’s the law. Additional information, including a booklet on safe excavating practices and the protection of underground facilities, can be found on the PSEG Long Island website.

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PSEG Long Island is prepared for potential gusty winds, rain and wet snow expected throughout its service territory today, March 13, through Wednesday, March 15. Potential peak wind gusts of 48 mph may cause tree limbs to break, which can pull down wires, causing outages.

“We continue to monitor the track of the storm and are preparing accordingly,” said Michael Sullivan, vice president of Transmission and Distribution at PSEG Long Island. “We have performed system and logistic checks, and have a full complement of personnel who can jump into storm mode if needed. The forecast for our area is not as severe as the areas north of us. However, in the event of any outages, our crews will work to safely restore service as quickly as conditions will allow.”

Customers should prepare for the potentially bad weather by being cautious and staying alert to their surroundings during and after storms. PSEG Long Island has provided storm preparation tips at https://www.psegliny.com/safetyandreliability/stormsafety.

Customer Safety:

Downed wires should always be considered “live.” Please stay away from them, and do not drive over or stand near them. It is best to maintain a distance of at least 30 feet from a downed power line. To report a downed wire, call PSEG Long Island’s 24-hour Electric Service number at 800-490-0075 or call 911.

Electric current passes easily through water. If you encounter a pool of slush or standing water, stop, back up and choose another path.

Never use a generator, pressure washer, or any gasoline-powered engine inside your home, basement, or garage or less than 20 feet from any window, door, or vent. Use an extension cord that is more than 20 feet long to keep the generator at a safe distance.

Stay connected:

Download the PSEG Long Island mobile app to report outages and receive information on restoration times, crew locations and more.

Report an outage and receive status updates by texting OUT to PSEGLI (773454). You can also report an outage through PSEG Long Island’s app or website at www.psegliny.com/outages or by using the Amazon Alexa or Google Assistant[i] app on a smartphone.

To report an outage or downed wire, call PSEG Long Island’s 24-hour Electric Service number: 800-490-0075, use the web chat feature at www.psegliny.com or 911.

Follow PSEG Long Island on Facebook and Twitter to report an outage through direct message and for updates before, during and after a storm.

Visit PSEG Long Island’s MyPower map for the latest outage information, restoration times and crew locations across Long Island and the Rockaways at https://mypowermap.psegliny.com/.

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METRO photo

This year, March 5-11 marks National Consumer Protection Week, and PSEG Long Island urges customers to understand scammers’ tactics and do the right thing if confronted with a demand for payment and a threat of imminent shutoff: Get the truth from the real PSEG Long Island at 1-800-490-0025.

“Consumer Protection Week is a time to help people understand their consumer rights and avoid frauds and scams. PSEG Long Island wants customers to remember one simple thing: If someone threatens to immediately shut off your power, call the number that’s printed on your bill to verify before acting,” said Lou DeBrino, PSEG Long Island’s vice president of Customer Services. “Scammers do everything they can to create the impression of an urgent problem in the hopes that you panic and miss all the clues that they’re not who they appear to be. Please be alert to the possibility of a scam, take a moment to think, and then contact us directly using the phone number on your bill if you’re still not sure.”

More than 2,500 scam calls were reported to PSEG Long Island in 2022. Many of these scammers are demanding immediate payment via web-based electronic payment services. PSEG Long Island does not accept external, web-based electronic payment services (outside of payments through MyAccount) as a method of payment.

What customers should know about payment scams

  • Scammers impersonating PSEG Long Island most frequently threaten to shut off power immediately unless payment is made.
  • Many scammers use phone “spoofing” technology to make their number display on your phone as “PSEG Long Island.”
  • PSEG Long Island will never request that customers use one specific method of payment.
  • Scammers typically want their victims to transfer money via a web-based electronic payment service, a prepaid debit card, or even Bitcoin, sometimes asking people to buy a prepaid card at the nearest convenience store and then to read them the PIN over the phone.
  • PSEG Long Island does not accept web-based electronic payment services, prepaid debit cards or Bitcoin as payment.
  • Sometimes phone scammers will demand a deposit for a priority meter installation. PSEG Long Island does not require a deposit for meter installations.
  • If a customer has doubts about the legitimacy of a call or an email — especially one in which payment is requested — they should call the company directly at 1-800-490-0025.

In-person visits

Occasionally, scammers may go door to door impersonating PSEG Long Island employees, flashing a fake ID and/or claiming to be a utility collection representative. The impostors may wear “uniforms” or affix false company signs to their vehicles. The scammers generally ask for personal information, which real utility representatives do not do, or offer bogus discounts. Again, if customers have any doubts, they should not let the person in, and should call 1-800-490-0025 to verify.

PSEG Long Island employees must carry a company ID and present it when requested. If customers have doubts, do not let the person into the house and call 1-800-490-0025 to have a customer service representative verify that an employee has been dispatched to the location. An actual PSEG Long Island employee will respect the customer’s decision and remain outside. If the person escalates their efforts to enter the home, customers should consider calling 911.

Fake websites

Some scammers purchase web domains that closely resemble the actual URL of a utility and create a fraudulent replica of the legitimate website. Their plan is to dupe users who click on these fake sites via search results, or type in an inaccurate web address. Once on the spoofed site, a visitor is presented a number of bill payment options, all pointing back to an outside bill pay site.

PSEG Long Island always uses the “.com” domain. Its real website can be found at www.psegliny.com.

How actual PSEG Long Island reps handle phone calls

Customers should also know what PSEG Long Island will and won’t discuss over the phone. A genuine PSEG Long Island representative will ask to speak to the Customer of Record. If that person is available, the representative will explain why they are calling and provide the account name, address and current balance. If the person on the phone does not provide the correct information, it is likely the customer is not speaking with a PSEG Long Island representative.

If the Customer of Record is not available, the PSEG Long Island representative will not discuss the account at all and ask that a message be left for the Customer of Record to call 1-800-490-0025.

PSEG Long Island is a member of the Utilities United Against Scams (UUAS) collaborative. UUAS, a consortium of more than 145 U.S. and Canadian electric, water, and natural gas utilities and their respective trade associations, has helped to create awareness of common and new scam tactics and to cease operations of nearly 5,000 toll-free numbers used against utility customers by scammers.

For more information on various payment scams reported in the PSEG Long Island service area and around the country, visit https://www.psegliny.com/myaccount/customersupport/scamsandfraud.

Unveiling of the Jennie Melville garden. Photo from WMHO

The Ward Melville Heritage Organization (WMHO) has announced that the garden on the Jennie Melville Village Green in Stony Brook Village has been unveiled, thanks to PSEG Long Island and the Three Village Chamber of Commerce. The garden was originally planted in honor of Jennie Melville in 1948 by the Three Village Garden Club, which she founded. The Three Village Chamber of Commerce was the recipient of a $2,300 Beautification Grant funded by PSEG Long Island. The Chamber selected the Jennie Melville Village Green garden to receive a restoration including various plants, shrubs and flowers.

“PSEG Long Island is pleased to support the efforts of Three Village Chamber of Commerce to create this lovely garden in its shopping district,” said John Keating, manager of Economic and Community Development at PSEG Long Island. “The PSEG Long Island Beautification grant was crafted to help local businesses in downtowns and shopping areas that struggled through the pandemic. We are proud to fund this project that will help increase foot traffic to the area and enhance the shopping experience for everyone who visits.”

Pictured from left,  Jonathan Kornreich, Town of Brookhaven Councilmemeber; Mary Van Tuyl, Trustee, WMHO; Michael Ardolino, Board Member, Three Village Chamber of Commerce; Jane Taylor, Executive Director, Three Village Chamber of Commerce; Bill Faulk, Regional Public Affairs Manager, PSEG Long Island; John Keating, Manager of Economic and Community Development, PSEG Long Island; Dr. Richard Rugen, Chairman, WMHO; Charles Lefkowitz, President, Three Village Chamber of Commerce; Gloria Rocchio, President, WMHO; Carmine Inserra, Board Member, Three Village Chamber of Commerce; Nicole Sarno, Board Member, Three Village Chamber of Commerce; Kathleen Mich, WMHO Trustee; and Charles Napoli, Trustee, WMHO.

The Ward Melville Heritage Organization is a 501(c)(3) not-for-profit corporation founded in 1939 by businessman and philanthropist Ward Melville. Inspired by his legacy to preserve historic and environmentally sensitive properties, the WMHO continues to protect and interpret these Long Island treasures. The organization creates interdisciplinary educational and cultural experiences that integrate history, art, theater, music, science, and technology for all ages. The organization owns and manages properties deeded to it by Ward Melville, including the Brewster House (c. 1665), the Thompson House (c. 1709), the Stony Brook Grist Mill (c.1751), which are listed on the state and national register for historic places, the Dr. Erwin Ernst Marine Conservation Center, the pristine 88-acre wetlands preserve at West Meadow, the 11-acre T. Bayles Minuse Mill Pond and adjacent park, two-acre Upper Pond, and the two-acre Jennie Melville Village Green. To learn more about the WMHO, visit www.wmho.org or call (631) 751-2244

METRO photo
PSEG Long Island urges customers to think twice if someone threatens to immediately shut off their power

On Consumer Protection Week, PSEG Long Island urges customers to understand the ways scammers impersonate utility employees to trick customers out of their money.

“While we are all looking forward to brighter days ahead, the pandemic has created lingering financial hardship for many, many people, and that is a target-rich environment for scammers,” said Rick Walden, PSEG Long Island’s vice president of Customer Services. “They like to create the impression of an urgent problem in the hopes that your panic will prevent you from seeing all the clues that they’re not who they appear to be. PSEG Long Island wants customers to know the signs, take a moment to think, and then contact us directly using the number on their bill if they’re still not sure.”

Some 4,150 scam calls were reported to PSEG Long Island in 2021, down considerably from the more than 5,900 calls customers reported to the company in 2020.

What customers should know about payment scams

  • Scammers impersonating PSEG Long Island most frequently threaten to shut off power immediately unless payment is made.
  • Many scammers use phone “spoofing” technology to make their number display on your phone as “PSEG Long Island.”
  • PSEG Long Island will never request that customers use one specific method of payment.
  • Scammers typically want their victims to transfer money via a web-based electronic payment service, a prepaid debit card, or even Bitcoin, sometimes asking people to buy a prepaid card at the nearest convenience store and then to read them the PIN over the phone.
  • PSEG Long Island does not accept web-based electronic payment services, prepaid debit cards or Bitcoin as payment.
  • Sometimes phone scammers will demand a deposit for a priority meter installation. PSEG Long Island does not require a deposit for meter installations.
  • If a customer has doubts about the legitimacy of a call or an email — especially one in which payment is requested — call the company directly at 1-800-490-0025.

In-person visits

Occasionally, scammers may go door to door impersonating PSEG Long Island employees, flashing a fake ID and/or claiming to be a utility collection representative. The impostors may wear “uniforms” or affix false company signs to their vehicles. The scammers generally ask for personal information, which real utility representatives do not do, or offer bogus discounts. Again, if customers have any doubts, they should not let the person in, and should call 1-800-490-0025 to verify.

PSEG Long Island employees must carry a company ID and present it when requested. If customers have doubts, do not let the person into the house. Call PSEG Long Island at 1-800-490-0025 and a customer service representative will gladly verify if an employee has been dispatched to the location.

Fake websites

Some scammers purchase web domains that closely resemble the actual URL of a utility and create a fraudulent replica of the legitimate website. Their plan is to dupe users who click on these fake sites via search results, or type in an inaccurate web address. Once on the spoofed site, a visitor is presented a number of bill payment options, all pointing back to an outside bill pay site.

PSEG Long Island always uses the “.com” domain. Its real website can be found at www.psegliny.com.

How actual PSEG Long Island reps handle phone calls

Customers should also know what PSEG Long Island will and won’t discuss over the phone. A genuine PSEG Long Island representative will ask to speak to the Customer of Record. If that person is available, the representative will explain why they are calling and provide the account name, address and current balance. If the person on the phone does not provide the correct information, it is likely the customer is not speaking with a PSEG Long Island representative.

If the Customer of Record is not available, the PSEG Long Island representative will not discuss the account at all and ask that a message be left for the Customer of Record to call 1-800-490-0025.

PSEG Long Island is a member of the Utilities United Against Scams (UUAS) collaborative. UUAS, a consortium of more than 145 U.S. and Canadian electric, water, and natural gas utilities and their respective trade associations, has helped to create awareness of common and new scam tactics and to cease operations of nearly 5,000 toll-free numbers used against utility customers by scammers.

For more information on various payment scams reported in the PSEG Long Island service area and around the country, visit https://www.psegliny.com/myaccount/customersupport/scamsandfraud.

Photo from PSEG

PSEG Long Island said it is prepared for the potentially strong winds and heavy precipitation forecasted for the holiday weekend, Sunday, Jan. 16 into Monday, Jan. 17.

Snow changing to rain is expected to begin later today and continue through Monday afternoon. Strong winds with the possibility of peak gusts of up to 70 miles per hour are forecasted – conditions that could break tree limbs, pull down wires and cause outages.

“PSEG Long Island is ready for the impending bad weather, and we encourage our customers to prepare as well,” said Michael Sullivan, vice president of Transmission & Distribution at PSEG Long Island. “As we watch the forecast, we have performed system and logistic checks, and have additional personnel ready to jump into storm mode, regardless of the Martin Luther King Jr. holiday on Monday. In the event of any outages, our crews stand ready to safely restore service as quickly as conditions will allow.”

During this storm, PSEG Long Island may use an enhancement to its outage communications process to increase the accuracy of estimated times of restoration (ETRs). With this enhancement, customers contacting the Call Center early in the storm may receive an “Assessing Conditions” message rather than an ETR message. This will allow crews to assess storm impact first to provide more precise ETRs. For more information about this new process, visit https://www.psegliny.com/outages/estimatedrestorationtimes.

COVID-19-related storm processes remain in place to ensure the health and safety of employees and the public. To that end, we ask that customers remain in their homes when crews are working nearby. If customers must speak with our crews, we ask them to practice responsible “physical distancing” and remain at least 6 feet away. For more information about how PSEG Long Island continues to live up to its commitment to safety during the pandemic, please visit www.psegliny.com/covid19.

Customers are asked to note the important storm safety tips below and to visit https://www.psegliny.com/safetyandreliability/stormsafety for additional storm preparation information.

Customer Safety:

  • Downed wires should always be considered “live.” Please stay away from them, and do not drive over or stand near them. It is best to maintain a distance of at least 30 feet from a downed power line. To report a downed wire, call 911.
  • Electric current passes easily through water. If you encounter a pool of slush or standing water, stop, back up and choose another path. And remember, downed lines are not easy to see in snow.
  • Never use a generator, pressure washer, or any gasoline-powered engine inside your home, basement, or garage or less than 20 feet from any window, door, or vent. Use an extension cord that is more than 20 feet long to keep the generator at a safe distance.

Stay connected:

  • Report an outage and receive status updates by texting OUT to PSEGLI (773454). You can also report your outage through our app, our website at www.psegliny.com/outages or with your voice using the Amazon Alexa or Google Assistant app on your smartphone.
  • To report an outage or downed wire, call PSEG Long Island’s 24-hour Electric Service number at 800-490-0075, or use our web chat feature at www.psegliny.com.
  • Follow PSEG Long Island on Facebook and Twitter to report an outage and for updates before, during and after the storm.
  • Visit PSEG Long Island’s MyPower map for the latest in outage info, restoration times and crew locations across Long Island and the Rockaways at https://mypowermap. psegliny.com/

For more information, visit www.psegliny.com.

 

 

Cars try to navigate through flooding on Reynolds Street in Huntington Station. Photo from Town of Huntington

When the remnants of Hurricane Ida made her way last Wednesday to the North Shore of Long Island, residents weren’t prepared for what was coming. 

Two weeks ago, meteorologists got everyone ready for Henri. Gas stations were empty, the supermarket lines went out the door and stores in villages on the water boarded up their windows. 

But nothing happened. It was ultimately a light rain. 

So, when Ida made her way up the coast, we all thought nothing of it. Boy, we were wrong. 

There was flooding all across the North Shore, and people didn’t think to prepare the same way they were going to be for the previous storm.

Port Jefferson village was a muddy mess. Northport was practically under water. Stony Brook University had students sleeping inside the Student Activities Center because dorms became pools. 

According to the United Nations’ latest climate report published recently in The Washington Post, warming from fossil fuels is most likely behind the increase in the number of high intensity hurricanes over the last 40 years. 

Long Island has seen quite a few of those storms, including Sandy, Irene and Isaias. According to the Post, five more tropical systems are currently sweeping over the Atlantic so the hurricane season has only just begun. Will they be just as bad?

What will happen if we keep making poor choices when it comes to the environment? If burning fossil fuels is one of the biggest influencers in climate change, then what can we do to alleviate that stress? We need to collectively do better to eliminate waste and save energy. Consider an eco-friendly vehicle, energy-saving lightbulbs and using more sustainable household products.

But it isn’t just the increases in sustainable living that are important. 

Long Islanders need to ask their elected officials for help. For communities across the North Shore, we need to invest in ways to prevent damage to homes and businesses that sit by the water.

We need to ask PSEG Long Island to consider and create ways to move power lines underground, so when high winds attack we won’t lose power for days.

These are tall orders, but while the rest of us work toward doing better on a smaller level, we hope that Ida showed us all that we need to treat Mother Earth the way she should be treated — if we don’t, the flooding on Main Street will be the new normal.

PSEG Long Island continues to monitor the impending storm. Tropical Storm Henri is intensifying to a Category 1 hurricane as it continues up the coast to Long Island.  As of 8 a.m. today, the weather system is forecasted to bring heavy rains and high winds with peak gusts ranging from 30 to 35 mph in western areas and 50 to 65 mph on the east end of Long Island beginning Sunday morning. Given the potential intensity of the storm, some outages may last up to seven to 10 days. The eastern end of Long Island is expected to experience the most severe weather and impact.

PSEG Long Island is performing system checks and ensuring extra supplies are on hand, including poles and transformers preparing for potential outages.

“We continue to monitor the track of Tropical Storm Henri,” said Michael Sullivan, senior director of Transmission & Distribution at PSEG Long Island. “As the storm makes its way up the coast, employees are preparing for the possibility of high winds that can cause flying debris, and bring down trees and power lines. We encourage our customers to do the same at their homes and businesses.”

PSEG Long Island has personnel ready to respond safely and as quickly as possible throughout the storm. Additionally, more than 1,200 line workers, tree trimmers, surveyors and other utility personnel from both local and off-Island resources are being procured to work alongside PSEG Long Island’s highly trained line personnel.

In addition to having additional personnel and equipment at the ready, PSEG Long Island has strengthened the electric grid to better withstand extreme weather and allow for faster power restoration, including elevating a number of substations above flood level in preparation for this kind of severe weather.

PSEG Long Island’s employees have been working continuously for the past seven years to make the electric infrastructure more resilient to extreme weather. From storm hardening upgrades to ongoing enhanced tree maintenance, the company’s proactive work allows the system to better withstand extreme weather.

COVID-19-related storm processes have been adjusted to continue to keep the health and safety of employees and customers at the forefront, even during these unusual times.

As part of their physical distancing protocols, they ask that customers remain in their homes when crews are working nearby. If customers must speak with the crews, they ask that they practice responsible physical distancing and remain at least 6 feet away to ensure the health of everyone involved. For more information about how PSEG Long Island continues to live up to its commitments during the pandemic, please visit www.psegliny.com/covid19.

During this storm, if necessary, PSEG Long Island may use an enhancement to our outage communications process. With this enhancement, customers contacting the Call Center early in the storm will receive a message that personnel are assessing conditions, rather than an estimated time of restoration (ETR). This change will allow crews to assess storm impact before issuing ETRs, thereby increasing the accuracy of the ETR information being provided. For more information about this new process visit https://www.psegliny.com/outages/estimatedrestorationtimes.

Customers should prepare, be cautious and stay alert to their surroundings during and after storms. Review storm preparation tips at https://www.psegliny.com/safetyandreliability/stormsafety.

 

Stay connected:

  • Download the PSEG Long Island mobile app to report an outage and receive information on restoration times, crew locations and more.
  • To report and receive status updates via text, text OUT to PSEGLI (773454) or visit us online at www.psegliny.com/outages
  • To report an outage or downed wire call PSEG Long Island’s 24-hour Electric Service number: 800-490-0075.
  • Follow PSEG Long Island on Facebook and Twitter to report an outage and for updates before, during and after the storm
  • View PSEG Long Island’s outage information across Long Island and the Rockaways online at https://mypowermap.psegliny.com

METRO photo

In order to ensure sufficient electrical supply at a time of sustained extreme heat and humidity and the successive failures of third-party owned supply systems, PSEG Long Island is following established procedures to address resource capacity concerns. Based on current system conditions, PSEGLong Island is now urging all customers on Long Island and in the Rockaways to reduce electric use as much as possible during the peak hours of 3 and 7 p.m. today.

In addition to the typical demand challenges faced during high heat, PSEG Long Island has been working with the third-party owners of two interconnections that provide electricity to the service area and currently require repairs.

While PSEG Long Island has taken emergency measures to bring additional capacity online and will continue to implement available options in accordance with established contingency plans, today’s peak demand is at risk of exceeding the available energy supply. Reductions in customer energy use are also required to reduce demand.

PSEG Long Island urges customers to:

  • Eliminate ALL nonessential electric use.
  • Run air conditioners only if needed for health reasons.
  • Use fans instead of air conditioners when possible.
  • If air conditioning is needed, set home thermostats or air conditioner units to 78 degrees.
  • Only run nonessential home appliances such as washing machines, dishwashers and pool pumps in the morning or late evening to avoid the peak demand hours of 3 p.m. to 7 p.m.
  • Do not cool an empty house. Set your thermostat higher when you are away, or use a smart thermostat to control the temperature in your home. Customers can receive an incentive on qualifying thermostats for enrolling in PSEG Long Island’s Smart Savers Thermostat program, which can be used to control usage during peak summer days. Visit https://www.psegliny.com/smartsavers for more details.
  • Commercial customers may sign up for the Commercial System Relief program. Visit https://www.psegliny.com/contactus/businessandcommercialsavings/csrp for more details.
  • Close blinds and draperies facing the sun to keep out the sun’s heat.
  • Set your ceiling fan to spin quickly, counterclockwise to push air downward toward the floor
  • Businesses should reduce lighting use to a minimum
  • Commercial buildings should set air conditioners to maximum efficiency and raise the thermostat setting

PSEG Long Island will also ask its Major Accounts customers, the largest in the service area, to voluntarily curtail their electric consumption.

Customers participating in the Direct Load Control – Smart Savers Thermostat Program will have their temperature increased by 4 degrees on home central air conditioning units via the internet between the hours of 3 and 7 p.m. today. Approximately 31,000 PSEG Long Island customers island-wide participate in Smart Savers. Commercial customers participating in Demand Response programs will receive financial incentives for committing to reduce their electric use during peak periods. Activating these programs can save about 45 MWs of electrical demand.

Long Island and the Rockaways may also experience outages due to excessive heat and the potential loss of supply. PSEG Long Island has mobilized extra repair crews, who are working 16-hour shifts around the clock to restore outages safely and as quickly as possible. Customers who experience an outage should call 1-800-490-0075.

State, city, and county emergency management authorities, and local elected officials have been notified by PSEG Long Island.

The safety of PSEG Long Island’s customers and employees is the company’s top priority.

PSEG Long Island wants to make sure customers who rely on electric life support equipment are aware of this event so that they can make arrangements in case they do lose power. PSEG Long Island urges customers to be prepared and to stay safe during this event. In the event of a medical emergency please call 911.

During extreme heat conditions, PSEG Long Island encourages all customers to:

  • Seek out air-conditioned spaces (if safe) if their homes become too warm.
  • Stay hydrated by drinking plenty of water. Avoid drinks with caffeine or alcohol.
  • Avoid wearing dark colors because they absorb the sun’s rays.
  • Never leave children or pets alone in enclosed vehicles.
  • Avoid strenuous exercise during the hottest part of the day, which is between 10 a.m. and 2 p.m.

Visit PSEG Long Island at:  www.psegliny.com