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PSEG Long Island

METRO photo

With extreme heat in the forecast for the next several days, PSEG Long Island has sufficient electric capacity to meet projected peak demand and is here for customers and the community.

According to the National Weather Service, hot and humid conditions will produce maximum heat index values above 90 degrees beginning tomorrow and continuing through Saturday. Parts of the region are expected to see heat index levels of 95-97 degrees on Friday. The heat index is a measure of how hot it really feels when relative humidity is factored in with the actual air temperature.

“PSEG Long Island prepares for extreme weather all year round. To provide customers with safe, reliable electric service, we have been upgrading equipment, carefully planning to provide sufficient electric capacity to meet peak demand, and positioning our personnel to respond effectively if needed,” said Michael Sullivan, PSEG Long Island’s vice president of Electric Operations. “We would also like to remind customers of the importance of personal safety in times of high heat.”

During extreme heat conditions, customers should:

  • Seek out air-conditioned spaces, if possible, if their homes become too warm.
  • Stay hydrated by drinking plenty of water. Avoid drinks with caffeine or alcohol.
  • Avoid wearing dark colors because they absorb the sun’s rays.
  • Never leave children or pets alone in enclosed vehicles.
  • Avoid strenuous exercise during the hottest part of the day, which is between 10 a.m. and 2 p.m.

High temperatures and high electric demand can sometimes cause scattered, heat-related outages. PSEG Long Island will have additional personnel available to address outages safely and as quickly as possible.

Stay connected:

  • Download the PSEG Long Island mobile app to report outages and receive information on restoration times, crew locations and more
  • To report an outage and receive status updates via text, text OUT to PSEGLI (773454) or visit us online at psegliny.com/outages
  • To report an outage or downed wire call PSEG Long Island’s 24-hour Electric Service number: 800-490-0075
  • Follow PSEG Long Island on Facebook and Twitter to report an outage and for updates before, during and after a storm
  • Visit PSEG Long Island’s outage information across Long Island and the Rockaways online at mypowermap.psegliny.com

High temperatures can also lead to higher energy use, resulting in higher electric bills. To help save energy and money this summer, PSEG Long Island recommends the following tips for customers:

  • Do not cool an empty house. Set your thermostat higher when you are away or use a smart thermostat to control the temperature in your home. Customers can receive an incentive on qualifying thermostats for enrolling in PSEG Long Island’s Smart Savers Thermostat program, which can be used to control usage during peak summer days. Visit psegliny.com/efficiency for more details.
  • Seal holes and cracks around doors and windows with caulk or weather-stripping.
  • Replace air filters monthly. Dirty filters make your air conditioner work harder.
  • Operate appliances in the morning or evening when it is cooler outside.
  • Set refrigerators and freezers to the most efficient temperatures.
  • Replace old appliances with new, energy efficient ENERGY STAR® appliances
  • Close blinds and draperies facing the sun to keep out the sun’s heat.
  • Ceiling fans cool fast and cost less than air conditioning. (In hot weather, set your ceiling fan to spin quickly, counterclockwise to push air downward toward the floor.)

PSEG Long Island energy efficiency programs provide residential and commercial customers with tools to lower energy use and save money. For information on PSEG Long Island energy saving programs and tips, visit psegliny.com/savemoney.

Online donation site is live; community collection drives begin Memorial Day weekend

PSEG Long Island, Island Harvest Food Bank and Stop & Shop are gearing up the fourth annual PSEG Long Island’s Power to Feed Long Island food drive initiative. The first in-person collection event is slated for Friday, May 24, which is also the kickoff to Memorial Day weekend. The online donation site is currently open for donations at psegliny.com/feedLI.

Collection drives will be set up at seven Stop & Shop supermarkets across Long Island, where community members can donate nonperishable food and essential care items. Any customer who makes an in-person donation will receive a free LED light bulb and a reusable shopping bag.

“We are proud to announce the 2024 kick off of PSEG Long Island’s Power to Feed Long Island food collection drive to benefit Island Harvest Food Bank,” said David Lyons, interim president and COO, PSEG Long Island. “PSEG Long Island created these events for people to support their neighbors in need in their own communities, and they have been successful thanks to the generosity of Long Islanders. Their kindness in giving to this cause has generated thousands of dollars in online donations and in person contributions of cash, food, pet food and personal care items to help their neighbors. There is hunger in every ZIP code on Long Island, and PSEG Long Island is energized to partner with Island Harvest and Stop & Shop for the fourth year to help families in our communities who need it.”

Hundreds of thousands of Long Island families struggle with hunger and food insecurity throughout the year. During the summer months, there is a significant reduction in food donations to local food banks, pantries and other programs. Compounding the issue, children are not in school where they can receive free or reduced-cost breakfast and lunch. In addition, the pandemic and increased inflation continue to strain local food pantries and emergency feeding programs served by Island Harvest.

“We are grateful to have our longtime partner, PSEG Long Island, stand with us and actively support our efforts to combat hunger and food insecurity on Long Island, and its annual Power to Feed Long Island collection event demonstrates that commitment,” said Randi Shubin Dresner, president & CEO, Island Harvest Food Bank. “We continue to see families struggle to put food on the table while trying to meet other essential monthly financial obligations, and the tremendous support of PSEG Long Island and Stop & Shop, coupled with the generosity of their customers who support Power to Feed Long Island, will help provide much-needed and welcome relief to our Long Island neighbors in need.”

“Stop & Shop’s primary charitable effort is to combat hunger in the communities we serve,” said Daniel Wolk, external communications manager, Stop & Shop. “We are proud to host PSEG Long Island and Island Harvest at our stores throughout the summer in support of the Power to Feed Long Island food drive. By working together, we can help Long Islanders fight food insecurity.”

There will be collection bins and drive-up/drop-off options available at each collection site. This year, there are seven collection events:

Friday, May 24 9 a.m. – 4 p.m. Stop & Shop

702 Hicksville Rd., Massapequa

Saturday, June 8 9 a.m. – 4 p.m. Stop & Shop

3126 Jericho Tpk., East Northport

Friday, June 21 9 a.m. – 4 p.m. Stop & Shop

3750 Hempstead Tpk., Levittown

Friday, July 12 9 a.m. – 4 p.m. Stop & Shop

260 Pond Path, South Setauket

Friday, July 26 9 a.m. – 4 p.m. Stop & Shop

95 Old Country Rd., Carle Place

Friday, Aug. 16 9 a.m. – 4 p.m. Stop & Shop

3577 Long Beach Rd., Oceanside

Friday, Sept. 13 9 a.m. – 4 p.m. Stop & Shop

365 Route 109, West Babylon

Representatives from PSEG Long Island and Island Harvest Food Bank will be available at all locations to provide information on low-income programs and money-saving energy efficiency options.

Island Harvest has a need for specific items, including:

  • Nonperishable food: Healthy varieties of canned foods, such as low-sodium beans, vegetables, soups, pasta sauces and tomato varieties, tuna and chicken, rice, pasta, nut butters, olive and canola oil, spices and pet food (no glass containers please).
  • Household essentials: Toilet paper, paper towels, hand sanitizer, laundry detergent and dish soap.
  • Personal care items: Toothpaste, toothbrushes, deodorant, soap, shampoo, conditioner, feminine care products and shaving products, antibacterial wipes and washcloths.
  • Baby care items: Diapers, wipes, formula, creams, ointments and baby wash.

Additionally, information will be available from PSEG Long Island on electric service payment plans and programs, and ways to save money through energy efficiency options.

For additional information on Power to Feed Long Island, or to make an online monetary donation, visit psegliny.com/feedLI. Island Harvest estimates each dollar donated provides roughly two meals.

 

Photo by Andrew Martin from Pixabay

By Brian Monahan

At the Three Village Civic Association meeting on April 1, residents listened to a presentation regarding the legislative effort in Albany to take actionable steps at implementing the recommendation of the report of the Legislative Commission on the Future of the Long Island Power Authority to make LIPA a “true publicly owned” power authority. This would allow LIPA to run its own electric grid with considerable savings, according to the report.

Yet, the plan’s prospects appear dim in the backdrop of Albany as a late state budget muddies the waters of progress. The commission’s co-chair, Assemblyman Fred Thiele (D-Sag Harbor), has legislation in the Assembly, but no such bill exists in the Senate. 

Thiele was not available for comment prior to press time. 

“This is something that will be discussed outside and after the budget during the remainder of the legislative session,” said the deputy communications director for state Senate Majority Leader Andrea Stewart-Cousins (D) when asked if the majority leader would support putting forward a corresponding bill in the Senate. 

PSEG Long Island has reportedly been lobbying heavily in favor of retaining the current “service provider” model, which is uncommon in the United States. Additionally, PSEGLI points to metrics such as reliability, customer satisfaction, “most improved large utility since taking over the grid 10 years ago” and having the “lowest Department of Public Service complaint rate in New York state” as reasons the current model should stay. 

“The public-private partnership has worked for our customers on Long Island and in the Rockaways,” said Katy Tatzel, director of communications for PSEGLI. “Continuous improvement is one of PSEG Long Island’s core tenants. We have made significant improvement to the customer communications system and hardening of the system both before and after [Tropical Storm] Isaias [in 2020] and will continue to make improvements in the future.”

If LIPA were to be a fully public utility, it would have access to tax-exempt bonds and government grants, which it is argued would help lower prices paid by ratepayers. The utility does not have current access to these potential benefits. 

The financial analysis of the LIPA commission identifies between $48 million and $78 million in annual cost savings through “LIPA directly managing the operation of its electric system,” primarily by eliminating the PSEGLI management fee.

Opponents to this municipalization plan include the Long Island Association and the Empire Center. “The Long Island Association opposes a fully-municipal electric utility for our region as recommended by the Legislative Commission on the Future of LIPA, as it would adversely impact ratepayers and Long Island’s energy future,” LIA President & CEO Matt Cohen said in a statement. 

The Empire Center, a free-market-oriented think tank in Albany, notes that the unique situation of a public-private utility makes it an easy target when service goes awry but believes the commission “failed” to make its case for municipalization.

Where does this web lead ratepayers? “I’ve heard a number of different perspectives, but the one that always resonates is how unhappy people are with the current situation,” said Herb Mones of Stony Brook, expressing how few people have time to understand the present system.

Others see municipalization, which would reconfigure the governing body of LIPA, as a key way to getting local political bodies and organized labor represented on LIPA’s board. 

Questions of which model of governance may be adopted or any other plans for the future of municipalization are secondary to whether the legislation will pass. In the interim, ratepayers remain united in seeking the best service for the best rates possible, whatever arrangement this means. 

Photo from PSEG Facebook

PSEG Long Island and Suffolk County join forces for the popular Energy-Saving Trees giveaway

In honor of Earth Day 2024, PSEG Long Island and Suffolk County, in partnership with the PSEG Foundation and the Arbor Day Foundation, will provide more than 250 customers in Suffolk County with a free tree through the Energy-Saving Trees program. The program showcases how planting the right trees in the right location can reduce utility bills and promote ongoing system reliability.

“Earth Day is a chance for all of us to stand up and do our part to help build a greener, more equitable future,” said David Lyons, PSEG Long Island’s interim president and COO. “Strategically planting trees helps save up to 20% on summer energy bills once the trees are fully grown, while also improving air quality and reducing storm water runoff for all residents across Long Island and the Rockaways.”

The free energy-saving trees can be reserved at www.arborday.org/pseglongisland starting Monday, April 15, until all trees are claimed. The reserved trees will then be available for pick-up on Friday, April 19, at the H. Lee Dennison Building in Hauppauge, from 8 a.m.-1 p.m. All reserved trees will be held until noon, when they will become available on a first come, first served basis.

“We continue to identify and find every opportunity to make Suffolk County environmentally sustainable, and planting just one tree can make a difference,” said Suffolk County Executive Ed Romaine. “We encourage all of our residents to take part in the PSEG Long Island Energy Saving Trees program and work collaboratively to embrace clean energy and improve our region’s air quality. Together we will continue to raise awareness and make a difference.”

“Trees add beauty to neighborhoods, help reduce energy consumption, filter pollutants that improve the overall health and wellbeing of our communities, provide places of respite, along with many other benefits. Of course, we also always recommend planting the right type of tree in the right place,” said Calvin Ledford, president of the PSEG Foundation. “The PSEG Foundation is proud to support the Energy-Saving Trees program, which will help provide more than 200 trees for Suffolk County residents. We are excited that our employees have this and many opportunities to provide energy efficiency information and help create a more sustainable ecosystem across Long Island and the Rockaways.”

The Energy-Saving Trees online tool helps customers estimate the annual energy savings that will result from planting trees in the most strategic location near their homes or businesses. All customers that participate will receive one tree and are expected to care for and plant them in the location provided by the online tool, taking into account utility wires and obstructions. The types of trees offered include the following: gray birch, eastern white pine, flowering dogwood and scarlet oak.

PSEG Long Island will also be on site at the H. Lee Dennison Building on April 19 to share information about energy saving and financial assistance programs. In addition, they will distribute reusable shopping bags and free LED lightbulbs to save customers money and energy, and to support the environment. Information, shopping bags and lightbulbs are available to all customers. The Energy-Saving Trees must be reserved ahead of time.

PSEG Long Island will host a similar event in Nassau County on Friday, April 26, and will participate in an Earth Day event in the Rockaways on Saturday, May 4.

PSEG Long Island is also having an Earth Day sale on its online marketplace this month, offering savings on energy efficient products, including smart thermostats for as low as $4.99.

Serving the community

PSEG Long Island is committed to giving back to the people and communities it serves by actively supporting hundreds of local charity events each year through the company’s Community Partnership Program. For more information on how PSEG Long Island supports the communities it serves, visit https://www.psegliny.com/inthecommunity/communitypartnership.

PSEG Facebook

After last week’s wet and windy weather, PSEG Long Island is once again prepared for a cold front and low pressure system that is forecasted to bring gusty winds, heavy rain and a few thunderstorms throughout the service area Thursday night through Friday.

The weather system could bring rainfalls of up to 1.5 inches in certain areas, along with peak wind gusts of 45-55 mph across the service area — enough to potentially topple trees, bring down branches on wires and cause outages.

PSEG Long Island has personnel ready to respond safely and as quickly as possible throughout the storm.

“PSEG Long Island is closely monitoring this latest weather front and we are once again prepared for potential impacts on the system,” said Michael Sullivan, vice president of Electric Operations at PSEG Long Island. “We have performed system and logistic checks, and have a full complement of personnel who will mobilize for restoration in foul weather conditions. Our crews will work to safely restore any outages as quickly as conditions will allow.”

Customers are asked to note the important storm safety tips below and to visit psegliny.com/safetyandreliability/stormsafety for additional storm preparation information.

Customer Safety:

  • Downed wires should always be considered “live.” Please stay as far away as possible from them, and do not drive over or stand near them. To report a downed wire, call PSEG Long Island’s 24-hour Electric Service number at 800-490-0075 or call 911.
  • Electric current passes easily through water. If you encounter a pool of standing water, stop, back up and choose another path.
  • Never use a generator or any gasoline-powered engine inside your home, basement, or garage or less than 20 feet from any window, door, or vent. Use an extension cord that is more than 20 feet long to keep the generator at a safe distance.

Stay connected:

  • Report an outage and receive status updates by texting OUT to PSEGLI (773454). You can also report your outage through our app or our website at psegliny.com/outages.
  • To report an outage or downed wire, you can also call PSEG Long Island’s 24-hour Electric Service number at 800-490-0075.
  • Follow PSEG Long Island on Facebook and X (formerly Twitter) to report an outage and for updates before, during and after the storm.
  • Visit PSEG Long Island’s MyPower map for the latest in outage info, restoration times and crew locations across Long Island and the Rockaways at mypowermap.psegliny.com/.

April is Safe Digging Month

As National Safe Digging Month begins, PSEG Long Island reminds customers, contractors and excavators that the law requires them to call 811 before digging to ensure underground pipelines, conduits, wires and cables are properly marked out.

Striking an underground electrical line can cause serious injury and outages, resulting in repair costs and fines. Every digging project, even a small project like planting a tree or building a deck, requires a call to 811. The call is free and the mark-out service is free. The call must be made whether the job is being performed by a professional or a do-it-yourselfer.

“Springtime is when people on Long Island and in the Rockaways get started on outdoor improvements to their homes and businesses. Calling 811 ahead of time helps protect underground utility lines and, more importantly, the safety of anyone digging,” said Michael Sullivan, PSEG Long Island’s vice president of Electric Operations. “We thank customers for heeding our message. Last year there were nearly 200,000 mark-out requests in our service area, and so far this year, there have been nearly 40,000 requests to 811.”

According to Common Ground Alliance, a member-driven association of nearly 1,800 individuals and 250 member companies in every facet of the underground utility industry, 40% of active diggers in North America do not call 811 because they think their project is too shallow to require it. All digging projects require a call to 811.

A free call to 811 in the service area automatically connects the caller to the local New York one-call center, which collects information about digging projects. The one-call center then provides the information to the utility companies, which send representatives to mark the locations of nearby underground lines with flags, paint or both. Once lines have been properly marked and confirmation from all of the utility owners is received, projects may proceed as long as caution is used around the marked areas.

Here’s important information to consider:

  • Underground gas and electric lines are everywhere, even on private properties. These facilities can be easily damaged if dug into, with the potential to cause serious injuries. Digging into these lines can also disrupt vital utility services, resulting in costly delays, expensive repairs and environmental or property damage.

  • Whether the job is a major home improvement project or something as simple as a fence or mailbox post, a call to 811 must be placed beforehand to determine where it’s safe to dig.

  • Call 811 at least two business days before the commencement of each job to have underground pipes, wires and equipment located. Each facility owner must respond by providing the excavator with a positive confirmation indicating that marks are in place where utility lines are buried or that there are no existing facilities in the area of the proposed work. This service is free of charge.

  • Be sure to wait until all of the utilities have responded. Don’t dig until lines have been marked or you have received confirmation that the area is clear of facilities.

  • Property owners must maintain and respect the marks. Always hand dig within 2 feet of marked lines to find the existing facilities before using mechanized equipment.

  • If gas lines are damaged or there is a gas smell when excavating, call 911 immediately from a safe area.

Calling before you dig is more than a good idea − it’s the law. Additional information, including a booklet on safe excavating practices and the protection of underground facilities, can be found on the PSEG Long Island website.

PSEG Facebook

PSEG Long Island is inviting anyone interested in heat pump systems to attend its inaugural heat pump technologies and solutions conference, “Electrify Long Island” on April 4. The event is free for PSEG Long Island customers. More than 400 people are expected to attend to learn how electric heat pumps, which function both as heaters and air conditioners, are a greener and more economical way to heat and cool homes.

With a goal of achieving 100% zero-emission electricity by 2040, New York State leads the nation in transitioning to a clean energy economy. Hosting this first-ever conference is one way PSEG Long Island is making heat pump technologies a major part of the future for electric customers on Long Island and in the Rockaways, supporting the state goal.

The conference will be held on Thursday, April 4, from 7:30 a.m. to 4 p.m. at the Hilton Long Island/Huntington located at 598 Broadhollow Road in Melville. The event will include breakfast with keynote speaker Rory Christian, chairperson and CEO of the NYS Public Service Commission, educational breakout sessions and hands-on workshops throughout the day, more than a dozen exhibitors, lunch, and networking opportunities.

Some of the topics to be presented are:

  • How heat pump technology is transforming the way Long Islanders heat and cool their homes and workplaces;
  • Heat pump systems: how they operate and why they are so energy efficient;
  • Design, sales, and installation of heat pumps – including setup pitfalls and protocols, and performance testing and verification;
  • And available rebates, tax credits, and incentives, and how PSEG Long Island can help customers qualify.

While anyone is welcome to attend this conference, it will be especially useful for people in the commercial and residential heating and cooling industry; school and multifamily dwelling property managers; pool companies; geothermal installers; building developers, designers, architects and engineers; and homeowners.

Pre-registration is required at electrifylongisland.com/.

Independent annual evaluations by Demand Side Analytics (DSA) have found PSEG Long Island’s energy efficiency and renewable energy programs to be cost-effective and energy-saving. DSA’s 2022 evaluation showed that PSEG Long Island Energy Efficiency Programs, including rebates, generated approximately $1.36 in benefits to society for every $1 in costs to operate the program.

 

PSEG Facebook

PSEG Long Island is prepared for a storm that is forecasted to bring gusty winds and rain throughout its service area Wednesday morning into Thursday.

The weather system could bring rainfall of more than half an inch in certain areas, along with peak wind gusts of 40-60 mph across the service area — enough to potentially topple trees, bring down branches on wires and cause outages.

PSEG Long Island has personnel ready to respond safely and as quickly as possible throughout the storm.

“PSEG Long Island is closely monitoring this latest weather front and we are prepared for potential impacts on the system,” said Michael Sullivan, vice president of Electric Operations at PSEG Long Island. “We have performed system and logistic checks, and have a full complement of personnel who will mobilize for restoration in foul weather conditions. Our crews will work to safely restore any outages as quickly as conditions will allow.”

Customers are asked to note the important storm safety tips below and to visit psegliny.com/safetyandreliability/stormsafety for additional storm preparation information.

Customer Safety:

  • Downed wires should always be considered “live.” Stay as far away as possible from them, and if possible keep others, children, and pets away from the wire. Do not drive over or stand near any downed wire. To report a downed wire, call PSEG Long Island’s 24-hour Electric Service number at 800-490-0075 or call 911.
  • Electric current passes easily through water. If you encounter a pool of standing water, stop, back up and choose another path.
  • Never use a generator or any gasoline-powered engine inside your home, basement, or garage or less than 20 feet from any window, door, or vent. Use an extension cord that is more than 20 feet long to keep the generator at a safe distance. 

Stay connected:

  • Report an outage and receive status updates by texting OUT to PSEGLI (773454). You can also report your outage through our app or our website at psegliny.com/outages.
  • To report an outage or downed wire, you can also call PSEG Long Island’s 24-hour Electric Service number at 800-490-0075.
  • Follow PSEG Long Island on Facebook and X (formerly Twitter) to report an outage and for updates before, during and after the storm.
  • Visit PSEG Long Island’s MyPower map for the latest in outage info, restoration times and crew locations across Long Island and the Rockaways at mypowermap.psegliny.com/.

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PSEG Long Island employees will never insist and in most cases do not need to come inside

In light of a recent home invasion incident in Nassau County involving robbers dressed as utility workers, PSEG Long Island urges customers to know what its employees look like and what they typically do when making visits to a home.

“The safety of customers and employees is our top priority at PSEG Long Island,” said Lou Debrino, vice president of Customer Operations for PSEG Long Island. “In most cases, PSEG Long Island employees do not need to come inside your home to perform their work. Most meters are located outside, as is most of the electric equipment our company maintains. Our employees always wear their PSEG Long Island ID cards. Never open the door if you have any suspicion that the person knocking is not a legitimate PSEG Long Island employee.”

In-person visits

Occasionally, scammers may go door to door impersonating PSEG Long Island employees, flashing a fake ID and/or claiming to be a utility collection representative. The impostors may wear “uniforms” or affix false company signs to their vehicles. The scammers generally ask for personal information, which real utility representatives do not do, or offer bogus discounts.

PSEG Long Island employees must carry a company ID and present it when requested. If customers have doubts, they should not open the door. An actual PSEG Long Island employee will respect the customer’s decision and remain outside. If the person escalates their efforts to enter the home, customers should consider calling 911.

Phone scammers

Scammers are still using phone calls to target homes and businesses on Long Island and in the Rockaways, impersonating PSEG Long Island and area utilities and demanding immediate payment for supposed unpaid bills. PSEG Long Island reminds customers do the right thing if confronted with a demand for payment and a threat of imminent shutoff: Get the truth from real PSEG Long Island representatives at 1-800-490-0025.

Many of these scammers demand immediate payment via web-based electronic payment services. PSEG Long Island does not accept external, web-based electronic payment services (outside of payments through My Account) as a method of payment.

What customers should know about payment scams

  • Scammers impersonating PSEG Long Island most frequently threaten to shut off power immediately unless payment is made.
  • Many scammers use phone “spoofing” technology to make their number display on your phone as “PSEG Long Island.”
  • PSEG Long Island will never request that customers use one specific method of payment.
  • Scammers typically want their victims to transfer money via a web-based electronic payment service, a prepaid debit card, or even Bitcoin, sometimes asking people to buy a prepaid card at the nearest convenience store and then to read them the PIN over the phone.
  • PSEG Long Island does not accept web-based electronic payment services, prepaid debit cards or Bitcoin as payment.
  • Sometimes phone scammers will demand a deposit for a priority meter installation. PSEG Long Island does not require a deposit for meter installations.
  • If a customer has doubts about the legitimacy of a call or an email — especially one in which payment is requested — they should call the company directly at 1-800-490-0025.

Fake websites

Some scammers purchase web domains that closely resemble the actual URL of a utility and create a fraudulent replica of the legitimate website. Their plan is to dupe users who click on these fake sites via search results, or type in an inaccurate web address. Once on the spoofed site, a visitor is presented a number of bill payment options, all pointing back to an outside bill pay site.

PSEG Long Island always uses the “.com” domain. Its real website, including PSEG Long Island-hosted online payment options, can be found at psegliny.com.

Other scammers contact customers, claim to be with PSEG Long Island, demand payment and then instruct their victims to pay by scanning a QR code they send. Customers should remember that PSEG Long Island will never request that customers use one specific method of payment, and does not accept web-based electronic payment services, prepaid debit cards or Bitcoin as payment.

How actual PSEG Long Island reps handle phone calls

Customers should also know what PSEG Long Island will and won’t discuss over the phone. A genuine PSEG Long Island representative will ask to speak to the customer of record. If that person is available, the representative will explain why they are calling and provide the account name, address and current balance. If the person on the phone does not provide the correct information, it is likely the customer is not speaking with a PSEG Long Island representative.

If the customer of record is not available, the PSEG Long Island representative will not discuss the account and ask that a message be left for the customer of record to call 1-800-490-0025.

PSEG Long Island is a member of the Utilities United Against Scams (UUAS) collaborative. UUAS, a consortium of more than 150 U.S. and Canadian electric, water, and natural gas utilities and their respective trade associations, continues to raise customer awareness of common scams and new scam tactics used by utility impostors. Through its work and with the help of customer reporting, UUAS has successfully helped to take more than 14,020 toll-free numbers used by scammers against utility customers out of operation.

For more information on various payment scams reported in the PSEG Long Island service area and around the country, visit psegliny.com/myaccount/customersupport/scamsandfraud.

Photo from PSEG Long Island Facebook

PSEG Long Island is prepared for the third storm to hit the service area in seven days, with gusty winds and heavy rain forecasted for Friday evening, Jan. 12 into Saturday,  Jan. 13.

The weather system could bring rainfalls of nearly 2 inches in certain areas, along with peak wind gusts of 42-58 mph across the service area — enough to potentially topple trees, bring down branches on wires and cause outages.

PSEG Long Island has personnel ready to respond safely and as quickly as possible throughout the storm. Additionally, approximately 160 off-Island utility personnel are being procured to work alongside PSEG Long Island’s highly trained crews.

“PSEG Long Island is closely monitoring the third weather front to approach our area in a week, and we are once again prepared for potential impacts on the system,” said Michael Sullivan, vice president of Electric Operations at PSEG Long Island. “We have performed system and logistic checks, and have a full complement of personnel who will mobilize for restoration in stormy weather conditions. Our crews will work to safely restore any outages as conditions will allow.”

Is your home prepared to withstand forecasted wind gusts?
Here are some tips:
– Collect and store loose outdoor items, including patio furniture, garbage cans, sports equipment or decorations.
– Find a safe location for your vehicle. Park away from trees, streetlamps and power lines. If possible, park in a garage.
– Secure fencing, porches, canopies and sheds, shutters and loose gutters on your property.
– Make sure all doors and windows are closed and locked securely.

Customers are asked to note the important storm safety tips below and to visit psegliny.com/safetyandreliability/stormsafety for additional storm preparation information.

Customer Safety:

  • Downed wires should always be considered “live.” Please stay as far away as possible from them, and do not drive over or stand near them. To report a downed wire, call PSEG Long Island’s 24-hour Electric Service number at 800-490-0075 or call 911.
  • Electric current passes easily through water. If you encounter a pool of standing water, stop, back up and choose another path.
  • Never use a generator or any gasoline-powered engine inside your home, basement, or garage or less than 20 feet from any window, door, or vent. Use an extension cord that is more than 20 feet long to keep the generator at a safe distance.

Stay connected:

  • Report an outage and receive status updates by texting OUT to PSEGLI (773454). You can also report your outage through our app or our website at psegliny.com/outages.
  • To report an outage or downed wire, you can also call PSEG Long Island’s 24-hour Electric Service number at 800-490-0075.
  • Follow PSEG Long Island on Facebook and X (formerly Twitter) to report an outage and for updates before, during and after the storm.
  • Visit PSEG Long Island’s MyPower map for the latest in outage info, restoration times and crew locations across Long Island and the Rockaways at mypowermap.psegliny.com/.