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PSEG Long Island

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Image from PSEG LI

For a short, informational PSEG Long Island video on utility scams, click here.

Autumn’s cool temperatures and wet weather are in full effect, but scammers are still putting the heat on homes and businesses on Long Island and in the Rockaways, impersonating PSEG Long Island and area utilities and demanding immediate payment. On Utility Scam Awareness Day, Nov. 15, PSEG Long Island urges customers to get wise to scammers’ tactics and do the right thing if confronted with a demand for payment and a threat of imminent shutoff: Get the truth from the real PSEG Long Island at 1-800-490-0025.

“Scammers try to blindside you with an urgent problem in the hopes that you panic and miss all the clues that they’re not who they appear to be,” said Lou DeBrino, PSEG Long Island’s vice president of Customer Services. “PSEG Long Island wants customers to remember one simple thing: If someone threatens to immediately shut off your power and demands payment, stop and call the number that’s printed on your bill to verify before acting.”

More than 4,200 scam calls have been reported to PSEG Long Island so far in 2023. Many of these scammers are demanding immediate payment via web-based electronic payment services. PSEG Long Island does not accept external, web-based electronic payment services (outside of payments through My Account) as a method of payment.

What customers should know about payment scams

  • Scammers impersonating PSEG Long Island most frequently threaten to shut off power immediately unless payment is made.
  • Many scammers use phone “spoofing” technology to make their number display on your phone as “PSEG Long Island.”
  • PSEG Long Island will never request that customers use one specific method of payment.
  • Scammers typically want their victims to transfer money via a web-based electronic payment service, a prepaid debit card, or even Bitcoin, sometimes asking people to buy a prepaid card at the nearest convenience store and then to read them the PIN over the phone.
  • PSEG Long Island does not accept web-based electronic payment services, prepaid debit cards or Bitcoin as payment.
  • Sometimes phone scammers will demand a deposit for a priority meter installation. PSEG Long Island does not require a deposit for meter installations.
  • If a customer has doubts about the legitimacy of a call or an email — especially one in which payment is requested — they should call the company directly at 1-800-490-0025.

In-person visits

Occasionally, scammers may go door to door impersonating PSEG Long Island employees, flashing a fake ID and/or claiming to be a utility collection representative. The impostors may wear “uniforms” or affix false company signs to their vehicles. The scammers generally ask for personal information, which real utility representatives do not do, or offer bogus discounts. Again, if customers have any doubts, they should not let the person in, and should call 1-800-490-0025 to verify.

PSEG Long Island employees must carry a company ID and present it when requested. If customers have doubts, do not let the person into the house and call 1-800-490-0025 to have a customer service representative verify that an employee has been dispatched to the location. An actual PSEG Long Island employee will respect the customer’s decision and remain outside. If the person escalates their efforts to enter the home, customers should consider calling 911.

Fake websites

The theme of this year’s Utility Scam Awareness Day is “Screen the Search,” which reflects the rise in utility impostor scams through digital methods, including search engine-related scams.

Some scammers purchase web domains that closely resemble the actual URL of a utility and create a fraudulent replica of the legitimate website. Their plan is to dupe users who click on these fake sites via search results, or type in an inaccurate web address. Once on the spoofed site, a visitor is presented a number of bill payment options, all pointing back to an outside bill pay site.

PSEG Long Island always uses the “.com” domain. Its real website can be found at www.psegliny.com.

How actual PSEG Long Island reps handle phone calls

Customers should also know what PSEG Long Island will and won’t discuss over the phone. A genuine PSEG Long Island representative will ask to speak to the Customer of Record. If that person is available, the representative will explain why they are calling and provide the account name, address and current balance. If the person on the phone does not provide the correct information, it is likely the customer is not speaking with a PSEG Long Island representative.

If the Customer of Record is not available, the PSEG Long Island representative will not discuss the account at all and ask that a message be left for the Customer of Record to call 1-800-490-0025.

PSEG Long Island is a member of the Utilities United Against Scams (UUAS) collaborative. UUAS, a consortium of more than 150 U.S. and Canadian electric, water, and natural gas utilities and their respective trade associations, continues to raise customer awareness of common scams and new scam tactics used by utility impostors. Through its work and with the help of customer reporting, UUAS has successfully helped to take more than 14,020 toll-free numbers used by scammers against utility customers out of operation.

For more information on various payment scams reported in the PSEG Long Island service area and around the country, visit https://www.psegliny.com/myaccount/customersupport/scamsandfraud.

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Photo from PSEG LI Facebook

As winter heating season approaches, PSEG Long Island reminds customers that programs exist to help people struggling with utility bills. There are also many ways they can lower their bills by using energy wisely.

“Colder weather is coming, which will mean higher heating costs. PSEG Long Island continues to work hard to provide our customers with safe, reliable energy at the lowest possible cost,” said Lou DeBrino, PSEG Long Island’s vice president of Customer Services. “To help manage energy use and costs, we offer resources, tips and a variety of energy efficiency programs. We also know many of our customers are struggling to pay bills, and we encourage them to reach out to us to enroll in a deferred payment agreement and learn about available financial assistance programs. We urge our customers to act now, and we’re here to help.”

Assistance available to those struggling with bills

PSEG Long Island wants to work with any customer struggling to pay their bills and help them find a solution. The company encourages anyone with a past-due account balance to call 1-800-490-0025 so a representative can help them develop a deferred payment agreement tailored to the needs of their household.

Additionally, PSEG Long Island wants to make customers aware of the financial assistance programs offered by New York State:

  • The Home Energy Assistance Program (HEAP) can provide a heating fuel grant to eligible homeowners and renters depending on income, household size and how they heat their home. A family of four may have a maximum gross monthly income of $5,838 and still qualify for benefits. This benefit is scheduled to open on Nov. 1. For more information, visit https://otda.ny.gov/programs/heap/.

  • Emergency HEAP, a subset of the HEAP program, offers eligible customers a grant to help low- and middle-income New Yorkers avoid having their home heating disconnected or exhausting their heating fuel source. This emergency portion of HEAP is scheduled to open on Jan. 2, 2024.  If customers are experiencing an emergency, they can apply for this benefit by reaching out to their local Department of Social Services location, which can be found here:https://otda.ny.gov/programs/heap/contacts/

  • For low-income households facing no-heat situations, the State Office of Temporary and Disability Assistance is also accepting applications for its heating equipment repair or replacement benefit. Eligible homeowners can now apply for up to $4,000 for repair or $8,000 for replacement of a furnace, boiler or other direct heating equipment necessary to keep the household’s primary heating source working. Additionally, eligible households can receive energy efficiency services, which includes the cleaning of primary heating equipment to allow for its safe and efficient operation. Customers can apply for this benefit by reaching out to their local Department of Social Services location, which can be found here: https://otda.ny.gov/programs/heap/contacts/

Customers who apply for and receive one of these state or federal benefits are automatically placed on PSEG Long Island’s Household Assistance rate, which provides a discount of more than $35 on every electric bill, along with the Residential Energy Affordability Program providing energy efficiency measures and suggestions to help lower consumption.

How customers can lower their bills

The most effective thing customers can to do lower their bills is to use electricity more efficiently. Here are some helpful tips:

  • Replace inefficient incandescent light bulbs with LED bulbs since, according to the U.S. Department of Energy, lighting accounts for about 15% of the electricity used in the home, and LEDs use up to 90% less energy and last up to 25 times longer.
  • Use a programmable thermostat to automatically manage your home’s heating and cooling needs. ENERGY STAR estimates that properly used programmable thermostats can save the average American household about $180 a year. In addition, PSEG Long Island offers rebates on smart thermostats.
  • Lower your thermostat by just one degree to potentially reduce your heating bill. Lowering it two degrees during the day and five to 10 degrees at night will save even more.
  • Install timers and motion detectors to automatically manage indoor and outdoor lighting and help ensure lights are not on when they’re not needed.
  • Ceiling fans can be used to save energy in winter. Setting a fan to rotate clockwise on low pulls cool air toward the ceiling, pushing warm air down into a room. 
  • Seal windows and doorframes with weather stripping or caulk, and remove or cover window air conditioners to help to prevent drafts that waste energy and money.
  • Reduce “phantom power” by using energy efficient power strips or unplugging electronic devices when they’re not in use. Items plugged into outlets use electricity even when they’re turned off.
  • Install a high efficiency air source heat pump (ASHP) to lower energy usage, save money and provide greater comfort in cold and hot months. Robust rebates are available from PSEG Long Island’s Home Comfort Program for ducted ASHP units, ducted geothermal heat pumps and ductless mini split systems. Additionally, PSEG Long Island’s Home Comfort PLUS program offers enhanced rebates for customers who meet certain income qualifications.

More money-saving ideas and rebate information are available at https://www.psegliny.com/saveenergyandmoney/energystarrebates.

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Gov. Kathy Hochul updates New Yorkers on Saturday, Sept. 30, the day after declaring a state of emergency for Long Island. Photo courtesy the New York State Executive Chamber

Flash flooding leveled much of the tri-state area last Friday, Sept. 29, prompting a state of emergency declaration for Long Island while unleashing damage and halting some services.

The National Weather Service issued a coastal flood watch for Long Island Friday, which remained in effect into the night. Heavy rainfall and intense flooding throughout the region prompted Gov. Kathy Hochul (D) to declare a state of emergency for Long Island, as well as for New York City and portions of the Hudson Valley.

Heavy flooding caused roadway closures at state Route 110 in Huntington between Mill Lane and Prime Avenue near Madison Street at Heckscher State Park, according to a NWS report. In Commack, a stranded motorist on Town Line Road required an emergency service response, the same report indicated.

In an emailed statement, Town of Huntington Supervisor Ed Smyth (R) maintained that much of the town’s infrastructure and services remained undisturbed despite the heavy rainfall.

“Highway Superintendent Andre Sorrentino and the Highway Department, along with our Environmental Waste Management Department, were out in full force with pumps and tree crews clearing and cleaning,” Smyth said. “Our sewage treatment plants received more than double their normal water flow without any reported spillage.”

He added that garbage collection continued as scheduled, though the storm had disrupted and canceled numerous local events. “However, normal government operations continued without interruption. Although there were no significant issues, the town is currently assessing all departments to determine any and all issues relating to the storm.”

Joana Flores, media liaison for the Metropolitan Transportation Authority, indicated that operations along the Long Island Rail Road’s Port Jefferson Branch were largely undeterred.

“Friday’s weather event did not have any impact on MTA infrastructure in the Port Jefferson area or to Port Jefferson train service,” Flores said. “With the exception of one train that was momentarily delayed due to a non-weather-related matter, the Port Jefferson Branch operated on or close to schedule.”

“Crews did perform periodic patrols of the Port Jefferson Branch to monitor conditions of the infrastructure,” she added.

Electrical infrastructure had similarly avoided major damages, according to Jeremy Walsh, a spokesperson for PSEG Long Island. “Friday’s flooding did not impact the electric infrastructure,” he said in an email. “Overall, the system performed well. While we did experience scattered outage activity, it was mainly as a result of the heavy rains and gusty conditions impacting trees and tree limbs, not flood damage.”

Given projections for more frequent and intense storm events over the coming years, Walsh added that the utility company is continuing efforts toward mitigating the associated risks to the electrical grid.

“PSEG Long Island has been storm-hardening the electric grid since 2014, including elevating equipment at some substations to protect against flooding, and this has helped reduce the impact of severe weather events,” he noted. “We continue to storm-harden the infrastructure using the best projections for future flooding and wind conditions that are available to us.”

The storm’s impacts were not limited to public infrastructure, however. The New York State Department of Environmental Conservation temporarily closed much of the North Shore to shellfishing due to “extremely heavy rainfall and extraordinary amounts of stormwater runoff and localized street flooding … which may result in conditions causing shellfish to be hazardous for use as food,” a NYSDEC report said.

At a press conference the following day, Sept. 30, Hochul announced that there had been no recorded fatalities due to the flooding, thanking the public for heeding emergency warnings.

“What had been described by myself as a potentially life-threatening event ended up being a time when people listened, they reacted properly, they took precautions and no lives were lost,” the governor said.

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Photo courtesy Peter Gollon
By Peter Gollon

I commend this newspaper for its thorough and balanced Sept. 14 and Sept. 21 articles on the proposed conversion of the Long Island Power Authority into a fully municipal utility that would directly operate the electrical transmission and distribution system that it has owned for decades.

LIPA, which is the country’s third largest municipal utility, is legally required now to outsource its operation to another entity. Right now that is PSEG Long Island. Before that, it was National Grid.

LIPA’s staff of 60 experienced utility professionals supervises PSEGLI’s performance according to metrics taking 207 pages to outline. Each year, LIPA pays PSEGLI $80 million for just 18 executives to plan and direct the 2,500-line call center and other workers whose pay is provided by LIPA. That’s more than $4 million for each PSEGLI-supplied executive.

There is considerable overlap between the top PSEGLI staff and the LIPA staff that supervises and grades PSEGLI’s performance. Both the Legislative Commission on the Future of the Long Island Power Authority and LIPA agree that if LIPA hired a dozen more staffers, it could run the system itself, dispensing with PSEGLI’s management and saving about $75 million each year.

This savings would be real, even if PSEGLI were doing a good job. But it hasn’t been. Their performance in storm restoration after Tropical Storm Isaias in 2020 was so bad, and their reports on the causes of the failure of the outage management system were so dishonest, that LIPA considered PSEGLI to be in default of their contract.

Beyond PSEGLI’s shortcomings, the problem is the structure of the unique and convoluted “hybrid” system itself. Besides the extra cost, the inefficiency of this two-headed structure is why LIPA is the only large municipal utility in the country to be operated this way.

As a LIPA trustee for five years, I saw the difficulties, delays and expense that this structure results in. For example, it required three months and a resolution voted by the LIPA Board directing PSEGLI to develop and implement an accurate and modern asset management system for the billions of dollars of LIPA-owned assets before PSEGLI would take such action.

The delays and inefficiency of this management structure do not show up as a specific dollar cost in LIPA’s budget, but they are there and impede LIPA’s adaptation to the new reality of stronger storms and a faster transition to a renewable energy system.

LIPA needs the simple, common municipal utility structure recommended by the state’s Legislative Commission. The Board of Trustees should be reorganized so some trustees are appointed by both Suffolk and Nassau County executives, rather than now where all the trustees are appointed by the state’s political leadership in Albany.

Locally appointed trustees should give LIPA needed credibility with its Long Island customer base and might make it more responsive to local concerns. In recent years, there has been significant hostility resulting from inadequate understanding by both PSEGLI and LIPA of the impact of changes in tariffs, and from the location and details of new facilities or even just taller and thicker poles.

Finally, one trustee should be named by the union — IBEW Local 1049 — representing the utility’s workforce to ensure that their interests are represented at the highest level.

The legal structure in which the workforce is actually housed is critical. Their transfer from PSEGLI to LIPA must be done in a way that continues their employment under federal labor jurisdiction and preserves their well-earned pension rights. Any proposal that might put them under weaker state labor jurisdiction and possibly jeopardize their pensions has no chance of passing the Legislature, nor should it.

Long Islanders should support this once-in-a-generation opportunity to fix a broken utility structure.

The writer served on the Long Island Power Authority Board of Trustees from 2016 to 2021.

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This National Weather Service graphic shows the project path of Tropical Storm Ophelia.

PSEG Long Island is prepared for the heavy rain and gusty winds forecast to impact Long Island and the Rockaways Saturday morning through Sunday. The weather system could bring up to 3 inches of rain and peak wind gusts of around 40 mph, enough to potentially topple trees, bring down branches on wires and cause outages.

“PSEG Long Island continues to carefully monitor the forecast and we are prepared for the predicted weather conditions,” said Michael Sullivan, vice president of Electric Operations at PSEG Long Island in a press release.  “We have performed system and logistic checks, and have a full complement of personnel who can mobilize storm mode if needed. In the event of any outages, our crews will work to safely restore service as quickly as conditions will allow.”

Customers are asked to note the important storm safety tips below and to visit https://www.psegliny.com/safetyandreliability/stormsafety for additional storm preparation information.

Customer Safety:

  • Downed wires should always be considered “live.” Please stay away from them, and do not drive over or stand near them. It is best to maintain a distance of at least 30 feet from a downed power line. To report a downed wire, call PSEG Long Island’s 24-hour Electric Service number at 800-490-0075 or call 911.
  • Electric current passes easily through water. If you encounter a pool of standing water, stop, back up and choose another path.
  • Never use a generator, pressure washer, or any gasoline-powered engine inside your home, basement, or garage or less than 20 feet from any window, door, or vent. Use an extension cord that is more than 20 feet long to keep the generator at a safe distance.

Stay connected:

  • Report an outage and receive status updates by texting OUT to PSEGLI (773454). You can also report your outage through our app, our website at www.psegliny.com/outages or with your voice using the Amazon Alexa or Google Assistant app on your smartphone.
  • To report an outage or downed wire, call PSEG Long Island’s 24-hour Electric Service number at 800-490-0075.
  • Follow PSEG Long Island on Facebook and X (formerly Twitter) to report an outage and for updates before, during and after the storm.
  • Visit PSEG Long Island’s MyPower map for the latest in outage info, restoration times and crew locations across Long Island and the Rockaways at https://mypowermap.psegliny.com/.

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Public domain photo

The debate over the future of Long Island’s electrical grid picked up last week, Sept. 14, at the Nassau County legislative building, with officials, utility staff and members of the public offering competing visions.

The Legislative Commission on the Future of the Long Island Power Authority is a bipartisan panel of state legislators from Long Island and the Rockaways formed in 2022 to consider the potential municipalization of LIPA after its management agreement with PSEG Long Island expires in December 2025.

Accountability

Chief among the concerns outlined during the hearing was public accountability by members of the LIPA Board.

Under the existing appointment structure, the New York State governor appoints five of the nine members, with the Legislature selecting the remaining four.

New York State Assemblyman Fred Thiele (D-Sag Harbor) suggested this appointment structure could change. “All of those appointments are made by individuals that don’t live on Long Island,” he said. “There has always been the consideration that there should be more local say about the governance of LIPA.”

But achieving that degree of local oversight remains an open question. Michael Menser, associate professor in the Department of Earth and Environmental Sciences at the CUNY Graduate Center, proposed creating a stakeholder advisory committee to make recommendations to the LIPA Board.

“We think a committee stakeholder board — possibly working with an independent research institute or observatory, supporting a fully public utility — could make this transition happen in a way that is speedy, democratic and beneficial both economically and ecologically,” he said.

Ryan Madden, sustainability organizer of the Long Island Progressive Coalition, suggested that the county and city governments within LIPA’s service area should make appointments to the board.

“In some ways, there is an argument that some state appointments make sense as it’s a state entity,” Madden said. “But there should be more input or appointments from local jurisdictions.”

“There could be a situation where the governor gets appointments, the Senate and Assembly get appointments, the Nassau County executive working with the Legislature gets appointments, and the same with Suffolk,” he added.

Governance/management

Thiele said the commission had explored an elective LIPA Board in its first round of hearings but backtracked on this idea, favoring an appointed board instead.

“Especially when you’re talking about [the] National Labor Relations Act,” an appointed board “would better serve to protect labor,” the assemblyman said.

Madden nonetheless supported greater local oversight over the appointment process.

“Our recommendations are just to ensure that there is robust community participation and more local decision-making in whatever appointment process that we determine,” he said.

Tom Falcone, LIPA’s CEO, had attended the Nassau meeting and pushed back on earlier testimony from PSEGLI vice president of external affairs Christopher Hahn, who suggested that the friction between the two utilities creates checks and balances. [See story, “LIPA and PSEGLI wrestle for control over Long Island’s electrical grid,” Sept. 14, TBR News Media website.]

“There aren’t supposed to be checks and balances in management,” Falcone said. “Checks and balances at the management level means a lack of accountability of the vendor. It means the vendor can check what the board wants,” adding, “I think, fundamentally, the problem is that you have one vendor, and they can’t be fired.”

Other input

Luis Vazquez, president and CEO of the Long Island Hispanic Chamber of Commerce, said the chamber does not support the municipalization proposal due to the commission’s perceived lack of public outreach and education.

“Half of the problem is educating our communities and chambers,” he said. “So, if we don’t get the message and we don’t know what we’re voting on, I’d rather just not take a position.”

Guy Jacob, an at-large delegate of the Sierra Club, said his organization’s national, state and Long Island chapters all support municipalization.

“This so-called public-private partnership is unique among municipal electric utilities in the U.S., and the time is now at hand to terminate this decades-long, failed anomaly,” he said. “The moment has come to terminate the tyranny of shareholders over ratepayers.”

Jacob pointed to a perceived lack of alignment between the profit interests of the electric service provider and the LIPA customers, adding that “redundant” management positions within LIPA and PSEGLI add unnecessary costs for utility power.

Conversations over the restructuring of LIPA remain ongoing. To view the commission’s meetings, visit totalwebcasting.com/live/nylipa. Written testimony can be submitted at nylipa.gov/public-input.

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Photo by Andrew Martin from Pixabay

Long Island’s two primary utility companies are in a tug-of-war over the region’s electric future.

A management contract between the New York State-owned Long Island Power Authority and the investor-owned utility company PSEG Long Island expires in December 2025, prompting uncertainty over the future management of the regional grid.

The Legislative Commission on the Future of the Long Island Power Authority is a bipartisan panel of state legislators from Long Island, formed in 2022 to make recommendations to the state Legislature for future reorganization.

Conflict erupted during the commission’s public hearing at the William H. Rogers Legislature Building in Hauppauge Tuesday, Sept. 12, during which LIPA and PSEGLI reps offered disparate visions.

Municipalization proposal

The legislative commission is considering implementing a full-scale municipalization of utility power on Long Island, empowering LIPA to provide electric service independently without contracting with a third-party vendor, such as PSEGLI.

During the hearing, Tom Falcone, LIPA’s CEO, addressed the commission, noting the complications of overlapping responsibilities between the separate management hierarchies of LIPA and PSEGLI.

“There is not one best governance model … but there are governance models that could result in duplicative roles and responsibilities or unnecessary conflict,” he said. “Multiple overlapping bodies with similar responsibilities can frustrate customers with a lack of clarity and accountability, much like our hybrid management structure between LIPA and PSEG.”

Falcone advised that consolidating management positions within LIPA would enable the state to reduce total management personnel by roughly 13 senior positions.

Falcone added that municipalization would deliver greater accountability from the electric service provider, empowering the LIPA Board to replace senior officials who fail to perform.

“The board can fire me,” the LIPA CEO indicated. “I can’t fire PSEG,” adding, “If PSEG is not delivering, we litigate and we hold back money.”

Checks and balances

But PSEGLI refused to go down without a fight, countering Falcone’s assessment of the existing dynamic between the two utilities.

Christopher Hahn, vice president of external affairs at PSEGLI, advocated for the existing public-private partnership between LIPA and PSEGLI.

“There’s real, built-in accountability to the public-private partnership,” he said. “It is something that has been working for Long Islanders and will continue to work for Long Islanders.”

Hahn maintained that the public-private partnership gives Long Island “the best of both worlds,” maximizing the potential for each utility company while creating checks and balances between LIPA and PSEGLI.

“Having a municipally owned grid gives us the benefit of that low [interest] bonding and, of course, access to [Federal Emergency Management Agency] funds in the event that we have storms,” he said. “And then having the private company and being held accountable.”

He added that accountability for PSEGLI is built into its contract structure, which is only 40% guaranteed. He maintained that PSEGLI continues to rank highly in reliability and customer satisfaction.

“Those are things that came here because of the public-private partnership, because of the push-pull between PSEG and LIPA,” he said.

Conversations over the restructuring of LIPA will continue this week as the commission is scheduled to meet again at 10 a.m. Thursday, Sept. 14, at the Nassau County Legislature in Mineola. To livestream the meeting, visit totalwebcasting.com/live/nylipa. Register on-site to testify. Written testimony can be submitted at nylipa.gov/public-input. Other September meetings are due to be held at The Rockaways, Southampton and Farmingdale State College.

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Pixabay photo

National Preparedness Month is a chance for families to think about what to do in an emergency

With hurricane season entering peak activity, PSEG Long Island marks National Preparedness Month by reminding customers to prepare ahead of time for disasters and emergencies.

“Natural disasters and other emergencies can disrupt access to goods and services that underpin our day-to-day lives,” said David Lyons, interim president and COO of PSEG Long Island. “The safety of our employees, customers and contractors has always been PSEG Long Island’s top priority, and we partner with groups like the United Way to help spread the word. Taking the time to prepare and having a plan limits the negative impact an emergency has on your household.”

PSEG Long Island’s ongoing system improvements and enhancements to the grid help provide electric reliability to Long Island and the Rockaways throughout the year.

PSEG Long Island also continues to incorporate enhancements and upgrades to its systems and its storm processes, including its contingency procedures.

Here’s how customers can prepare for a severe storm and other emergencies:

  • Ensure you have a battery-powered radio and fresh batteries.
  • Check your supply of flashlights, blankets, nonperishable food and bottled water.
  • Create an emergency communications plan.
  • Develop an evacuation plan.
  • Charge your cell phones, tablets and other mobile devices.
  • Make sure to have cash available. Banks may be closed or inaccessible after a storm.
  • Fill up your vehicle’s fuel tank.
  • Bring in unsecured objects and furniture from patios and balconies.
  • Compile a list of emergency phone numbers, including PSEG Long Island’s 24-hour Electric Service number: 1-800-490-0075.
  • Discuss storm and lightning safety with your family. Visit https://www.psegliny.com/safetyandreliability/stormsafety for safety tips, YouTube safety videos and more.
  • Follow PSEG Long Island on Facebook and Twitter for updates before, during and after the storm.
  • Be aware that downed wires should always be considered “live.” Do not approach or drive over a downed line, and do not touch anything it might be in contact with. If a wire falls on or near your car, stay inside the car, call 911 and do not get out until PSEG Long Island de-energizes the line. If you MUST exit the vehicle because it is on fire, jump as far as possible away from the vehicle, with both feet landing on the ground at the same time, and hop or shuffle away.

Critical Care Program

PSEG Long Island understands the critical need for power when life-support equipment is in use. While it is the customer’s responsibility to plan ahead to meet their medical needs if the power goes out, eligible customers can receive enhanced notifications by enrolling in the Critical Care Program. When there is severe weather, PSEG Long Island will stay in touch with these customers and make every effort to restore power as soon as possible. However, there may be circumstances when timely restoration is difficult, particularly in the case of a severe storm, and participation in the Critical Care Program does not guarantee priority power restoration.

Customers can visit https://www.psegliny.com/myaccount/customersupport/customerassistanceprograms/criticalcareprogram to learn more.

Stay connected:

  • Download the PSEG Long Island mobile app to report outages and receive information on restoration times, crew locations and more.
  • To report an outage and receive status updates via text, text OUT to PSEGLI (773454) or visit us online at www.psegliny.com/outages.
  • To report an outage or downed wire call PSEG Long Island’s 24-hour Electric Service number: 800-490-0075.
  • Follow PSEG Long Island on Facebook and Twitter to report an outage and for updates before, during and after a storm.
  • Visit PSEG Long Island’s outage information across Long Island and the Rockaways online at https://mypowermap.psegliny.com.

For more information about planning for emergencies, visit https://bereadyli.org.

For more information about National Preparedness Month, visit https://www.ready.gov/september.

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Photo courtesy of PSEG Long Island

Thursday, Aug. 11 (8/11), is National 811 Day, and PSEG Long Island reminds anyone starting any improvement project that involves digging to call 811 first to get a free mark-out of underground lines. Hitting a buried electric, gas, water or cable line while digging can disrupt utility service, cost money to repair, and even cause severe injury or death. One free call to 811 will ensure customers “know what’s below.”

Every digging project, even a small project like planting a tree or building a deck, requires a call to 811. It’s the law. The call is free and the mark-out service is free. The call must be made whether the job is being performed by a professional or a do-it-yourselfer. Striking an underground electrical line can cause serious injury and outages, and result in repair costs and fines.

“No matter how small the project may be, calling 811 ahead of time helps protect underground utility lines and, more importantly, the safety of anyone digging,” said Richard Henderson, senior director of Electric Operations at PSEG Long Island. “Customers have been getting the message. Last year there were more than 215,000 mark-out requests in our service area, and so far this year, there have been more than 119,000 requests to 811.”

According to Common Ground Alliance, a member-driven association of nearly 1,800 individuals and 250 member companies in every facet of the underground utility industry, 40% of active diggers in North America do not call 811 because they think their project is too shallow to require it. All digging projects require a call to 811.

A free call to 811 in the service area automatically connects the caller to the local New York one-call center, which collects information about digging projects. The one-call center then provides the information to the utility companies, which send representatives to mark the locations of nearby underground lines with flags, paint or both. Once lines have been properly marked and confirmation from all of the utility owners is received, projects may proceed as long as caution is used around the marked areas.

Here’s important information to consider:

  • Underground gas and electric lines are everywhere, even on private properties. These facilities can be easily damaged if dug into, with the potential to cause serious injuries. Digging into these lines can also disrupt vital utility services, resulting in costly delays, expensive repairs and environmental or property damage.

  • Whether the job is a major home improvement project or something as simple as a fence or mailbox post, a call to 811 must be placed beforehand to determine where it’s safe to dig.

  • Call 811 at least two business days before the commencement of each job to have underground pipes, wires and equipment located. Each facility owner must respond by providing the excavator with a positive confirmation indicating that marks are in place where utility lines are buried or that there are no existing facilities in the area of the proposed work. This service is free of charge.

  • Be sure to wait until all of the utilities have responded. Don’t dig until lines have been marked or you have received confirmation that the area is clear of facilities.

  • Property owners must maintain and respect the marks. Always hand dig within 2 feet of marked lines to find the existing facilities before using mechanized equipment.

  • If gas lines are damaged or there is a gas smell when excavating, call 911 immediately from a safe area.

Calling before you dig is more than a good idea − it’s the law. Additional information, including a booklet on safe excavating practices and the protection of underground facilities, can be found on the PSEG Long Island website.

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Photo courtesy of PSEG Long Island

PSEG Long Island will host a food drive at Stop & Shop supermarket, 291 West Main St., Smithtown on Friday, July 14 from 8 a.m. to 3 p.m. The event is one of six Power to Feed Long Island summer food collection events to benefit Long Islanders facing hunger. The food and supplies will be collected by Island Harvest Food Bank and distributed to Long Islanders through local agencies and their food programs.

Hundreds of thousands of Long Island families struggle with hunger throughout the year. During the summer months, there is a significant reduction in food donations to local food banks, pantries and programs. Compounding the issue, children are not in school where they can receive free and reduced-cost breakfast and lunch. In addition, the pandemic and the increased inflation rate have further strained local food pantries and emergency feeding programs served by Island Harvest. Long Islanders are being encouraged to remember their neighbors who are struggling to feed themselves and their families every day.

PSEG Long Island is providing the venue for Long Islanders to donate to their neighbors in need. The initiative aims to collect the equivalent of 50,000 meals from the first day of summer 2023 to the last. In the past two years, thanks to the generosity of Long Islanders, the equivalent of more than 60,000 meals was collected.

Food collection bins and a drive-thru option will be set up in the parking lot of the supermarket where the public can donate nonperishable items and household essentials for community members facing food insecurity.

Island Harvest requests the following:

  • Nonperishable food (no glass jars please): Healthy varieties of canned foods, such as low-sodium beans, vegetables, soups, pasta sauces and tomato varieties, tuna and chicken, along with rice, pasta, popcorn kernels, nut butters, olive and canola oil, spices and pet food
  • Household essentials: Toilet paper, paper towels, hand sanitizer, laundry detergent and dish soap
  • Personal care items: Toothpaste, toothbrushes, deodorant, soap, shampoo, conditioner, feminine care products and shaving products, antibacterial wipes and washcloths
  • Baby care items: Diapers, wipes, formula, creams, ointments and baby wash

The schedule of remaining collection events is:

  • July 28, 8 a.m. – 3 p.m. at Stop & Shop – 95 Old Country Road, Carle Place
  • Aug. 11, 8 a.m. – 3 p.m. at ShopRite – 3901 Hempstead Tpke., Bethpage
  • Sept. 1, 8 a.m. – 3 p.m. at Stop & Shop – 3126 Jericho Turnpike, East Northport
  • Sept. 15, 8 a.m. – 3 p.m. at Stop & Shop – 575 West Montauk Highway, West Babylon

For more information, visit www.psegliny.com/feedLI.

 

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