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PSEG Long Island

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White Flowering Dogwood Tree

In honor of Earth Day 2023, Suffolk County Executive Steve Bellone and PSEG Long Island, in partnership with the New York State Urban Forestry Council and the Arbor Day Foundation, will provide 225 customers in Suffolk County with a free tree through the Energy-Saving Trees program. The program showcases how planting the right trees in the right location can reduce utility bills and promote ongoing system reliability.

“It is always a pleasure to work alongside PSEG Long Island, they truly do incredible work in providing the community with valuable resources to help cut energy costs,” said Suffolk County Executive Steve Bellone. “In the spirit of Earth Day, this upcoming event will allow residents to choose a tree that will not only help reduce their energy bills but also support our air quality. Together we all can make a meaningful impact on the environment.”

“Strategically planting energy-saving trees helps save up to 20% on summer energy bills once the trees are fully grown, while also improving air quality and reducing storm water runoff for all residents across Long Island,” said David Lyons, PSEG Long Island’s Interim president and Chief Operating Officer.

The free energy-saving trees can be reserved at www.arborday.org/pseglongisland until all trees are claimed. The reserved trees will then be available for pick-up on Friday, April 21, at the H. Lee Dennison Building , 100 Veterans Memorial Highway in Hauppauge, from 8 a.m. to 1 p.m. All reserved trees will be held until noon, when they will become available on a first come, first served basis.

The Energy-Saving Trees online tool helps customers estimate the annual energy savings that will result from planting trees in the most strategic location near their homes or businesses. All customers that participate will receive one tree and are expected to care for and plant them in the location provided by the online tool, taking into account utility wires and obstructions. The types of trees offered include the following: red maple, white flowering dogwood, willow oak and scarlet oak.

PSEG Long Island will also be on site at the H. Lee Dennison Building on April 21 to share information about energy saving and financial assistance programs. In addition, they will distribute reusable shopping bags and free LED lightbulbs to save customers money and energy, and to support the environment. Information, shopping bags and lightbulbs are available to all customers. The Energy-Saving Trees must be reserved ahead of time at link above.

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PSEG Long Island is mobilizing for remnants of Tropical Storm Nicole, which is forecast to hit our area late Friday into Saturday. The storm is expected to bring heavy rain and potentially hazardous winds.

PSEG Long Island personnel are performing system checks and preparing for potential outages. Workers are ready to respond safely and as quickly as possible when the hazardous winds subside.

“We continue to monitor the track of the storm and are preparing accordingly,” said Michael Sullivan, vice president of Transmission and Distribution at PSEG Long Island. “PSEG Long Island will have personnel ready to assist our customers in the event of outages caused by the heavy rain and strong winds.”

During this storm, PSEG Long Island may use an enhancement to its outage communications process to increase the accuracy of estimated times of restoration (ETRs). With this enhancement, customers contacting the Call Center early in the storm may receive an “Assessing Conditions” message rather than an ETR message. This will allow crews to assess storm impact first to provide more precise ETRs. For more information about this process, visit https://www.psegliny.com/outages/estimatedrestorationtimes.

COVID-19-related storm processes remain in place to ensure the health and safety of employees and the public. To that end, we ask that customers remain in their homes when crews are working nearby. If customers must speak with our crews, we ask them to practice responsible “physical distancing” and remain at least 6 feet away. For more information about how PSEG Long Island continues to live up to its commitment to safety during the pandemic, please visit www.psegliny.com/covid19.

Customers are asked to note the important storm safety tips below and to visit https://www.psegliny.com/safetyandreliability/stormsafety for additional storm preparation information.

Customer Safety:

  • Downed wires should always be considered “live.” Please stay away from them, and do not drive over or stand near them. It is best to maintain a distance of at least 30 feet from a downed power line. To report a downed wire, call PSEG Long Island’s 24-hour Electric Service number at 800-490-0075 or call 911.
  • Electric current passes easily through water. If you encounter a pool standing water, stop, back up and choose another path.
  • Never use a generator, pressure washer, or any gasoline-powered engine inside your home, basement, or garage or less than 20 feet from any window, door, or vent. Use an extension cord that is more than 20 feet long to keep the generator at a safe distance.

Stay connected:

  • Report an outage and receive status updates by texting OUT to PSEGLI (773454). You can also report your outage through our app, our website at www.psegliny.com/outages or with your voice using the Amazon Alexa or Google Assistant app on your smartphone.
  • To report an outage or downed wire, call PSEG Long Island’s 24-hour Electric Service number at 800-490-0075.
  • Follow PSEG Long Island on Facebook and Twitter to report an outage and for updates before, during and after the storm.
  • Visit PSEG Long Island’s MyPower map for the latest in outage info, restoration times and crew locations across Long Island and the Rockaways at https://mypowermap.psegliny.com/.

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METRO photo

Amid natural gas price and heating oil volatility, company reminds those struggling with bills that state programs are available

As winter heating season approaches, PSEG Long Island recognizes that many households are facing challenging times and wants to remind its customers that programs exist to help people struggling with utility bills. There are also many ways they can lower their bills by using energy wisely.

“Everything is more expensive today, and PSEG Long Island continues to work hard to provide our customers with safe, reliable energy at the lowest possible cost,” said Lou DeBrino, PSEG Long Island’s vice president of Customer Services. “To help manage energy use and costs, we offer resources, tips and a variety of energy efficiency programs. We also know many of our customers are struggling to pay bills, and we encourage them to reach out to us to enroll in a deferred payment agreement and learn about available financial assistance programs. Colder weather is coming, which will mean higher heating costs. We urge our customers to act now, and we’re here to help.”

The costs associated with purchasing fuel for electric power supply are directly passed through to the customers. With energy costs rising due to global conflict, inflation, and high demand as the winter heating season approaches, PSEG Long Island understands the impact this increased financial burden can have on its customers.

In accordance with a policy established by the LIPA Board of Trustees, a hedging program is in place to reduce the volatility of power supply costs for customers. Hedging provides price stability in case of unforeseen commodity market and weather events that drive up prices. In addition, PSEG Long Island and LIPA work to further mitigate the monthly volatility to customers as costs materialize.

How customers can lower their bills

The most effective thing customers can to do lower their bills is to use electricity more efficiently. Here are some helpful tips:

  • Replace inefficient incandescent light bulbs with LED bulbs since, according to the U.S. Department of Energy, lighting accounts for about 15% of the electricity used in the home, and LEDs use up to 90% less energy and last up to 25 times longer. 
  • Use a programmable thermostat to automatically manage your home’s heating and cooling needs. ENERGY STAR estimates that properly used programmable thermostats can save the average American household about $180 a year. In addition, PSEG Long Island offers rebates on smart thermostats.
  • Lower your thermostat by just one degree to potentially reduce your heating bill. Lowering it two degrees during the day and five to 10 degrees at night will save even more.
  • Install timers and motion detectors to automatically manage indoor and outdoor lighting and help ensure lights are not on when they’re not needed.
  • Ceiling fans can be used to save energy in winter. Setting a fan to rotate clockwise on low pulls cool air toward the ceiling, pushing warm air down into a room.
  • Seal windows and doorframes with weather stripping or caulk, and remove or cover window air conditioners to help to prevent drafts that waste energy and money.
  • Reduce “phantom power” by using energy efficient power strips or unplugging electronic devices when they’re not in use. Items plugged into outlets use electricity even when they’re turned off.
  • Install a high efficiency air source heat pump (ASHP) to lower energy usage, save money and provide greater comfort in cold and hot months. Robust rebates are available from PSEG Long Island’s Home Comfort Program for ducted ASHP units, ducted geothermal heat pumps and ductless mini split systems. Additionally, PSEG Long Island’s Home Comfort PLUS program offers enhanced rebates for customers who meet certain income qualifications.
  • More money-saving ideas and rebate information are available at https://www.psegliny.com/saveenergyandmoney/energystarrebates

Assistance available to those struggling with bills

PSEG Long Island wants to work with any customer struggling to pay their bills and help them find a solution. The company encourages anyone with a past-due account balance to call 1-800-490-0025 so a representative can help them develop a deferred payment agreement tailored to the needs of their household.

Additionally, PSEG Long Island wants to make customers aware of the financial assistance programs offered by New York State:

  • The New York State Electric and Gas Bill Relief Program: Customers enrolled in PSEG Long Island’s Household Assistance Program will automatically receive a credit toward their arrears as of May 1, 2022, via this new, state-run program. Customers who meet the eligibility requirements and have not yet enrolled in the Household Assistance Program have until Dec. 31, 2022 to enroll in the Household Assistance Program to qualify for this bill credit.
  • Customers who have received a payment on their PSEG Long Island account through the New York State-administered Emergency Rental Assistance Program (ERAP) also qualify for the New York State Electric and Gas Bill Relief Program. As ERAP payments continue to be received, the New York State Electric and Gas Bill Relief Program will remain open through Dec. 31, 2022.
  • The Home Energy Assistance Program (HEAP) can provide a heating fuel grant to eligible homeowners and renters depending on income, household size and how they heat their home. A family of four may have a maximum gross monthly income of $5,485 and still qualify for benefits. This benefit is scheduled to open on Nov. 1. For more information, visit https://otda.ny.gov/programs/heap/.
  • Emergency HEAP, a subset of the HEAP program, offers eligible customers a grant to help low- and middle-income New Yorkers avoid having their home heating disconnected or exhausting their heating fuel source. This emergency portion of HEAP is scheduled to open on Jan. 3, 2023.  If customers are experiencing an emergency, they can apply for this benefit by reaching out to their local Department of Social Services location, which can be found here: https://otda.ny.gov/programs/heap/contacts/
  • For low-income households facing no-heat situations, the State Office of Temporary and Disability Assistance is also accepting applications for its heating equipment repair or replacement benefit. Eligible homeowners can now apply for up to $4,000 for repair or $8,000 for replacement of a furnace, boiler or other direct heating equipment necessary to keep the household’s primary heating source working. Additionally, eligible households can receive energy efficiency services, which includes the cleaning of primary heating equipment to allow for its safe and efficient operation. Customers can apply for this benefit by reaching out to their local Department of Social Services location, which can be found here: https://otda.ny.gov/programs/heap/contacts/

Customers who apply for and receive one of these state or federal benefits are automatically placed on PSEG Long Island’s Household Assistance rate and the residential energy affordability program providing energy efficiency measures and suggestions to help lower consumption.

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WMHO unveils a sensory garden in Stony Brook Village on Sept. 23. Photo from WMHO
Project at Stony Brook Mill Pond Park supported by PSEG Long Island

The Ward Melville Heritage Organization (WMHO) has announced that the newly restored Sensory Garden at the T. Bayles Minuse Mill Pond Park has officially been planted, thanks to a sponsorship of $3,500 from PSEG Long Island. An official  unveiling was held on Sept. 23.

The Sensory Garden was originally created as a place where those who are sensory-impaired could enhance their independence and interact with nature in a special way, over ten years ago. David Seyfert, a Stony Brook resident, visual teacher and mobility instructor assisted in the selection of plants and suggested wind chimes to ensure all visitors could enjoy the park. 

Among the many plants incorporated into the sensory garden are lambs ear and wooly thyme for its texture; lavender, hydrangea and dogwood for its smell; and pink muhly grass, Japanese maple and a collection of hen and chicks for sound.

“Originally, the sensory garden began small — a residential visually impaired woman would come here to smell the flowers, listen to the birds, and sit in peace. Over the years, especially the last few during the pandemic, this park and garden have given that same peace of mind to all of its visitors,” said Dr. Richard Rugen, Chairman of the WMHO.

“Thanks to PSEG-LI and the PSEG Foundation, our newly enhanced Sensory Garden can continue to be a place where everyone come to relax, enjoy and find peace. Tropical Storm Isaias caused incredible damage throughout the park in August of 2020. The first phase of restoration was completed in October of 2021. This marks the completion of phase two of the park’s restoration,” said Rugen.

To learn more about the WMHO, visit www.wmho.org or call 631-751-2244.

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Photo from PSEG Long Island Facebook

Customers should think twice if someone calls and threatens to immediately shut off their power

Just like the summer itself, scammers are turning up the heat, pretending to be PSEG Long Island or impersonating prominent area utilities, and threatening to turn off service for nonpayment. PSEG Long Island urges customers to understand scammers’ tactics and do the right thing if confronted with a demand for payment: Get the truth from the real PSEG Long Island at 1-800-490-0025.

“Scammers do their best to create the impression of an urgent problem in the hopes that your panic will prevent you from seeing all the clues that they’re not who they appear to be,” said Rick Walden, PSEG Long Island’s vice president of Customer Services. “PSEG Long Island wants customers to know the signs, take a moment to think, and then contact us directly using the number on their bill if they’re still not sure.”

More than 1,400 scam calls have been reported to PSEG Long Island so far in 2022. Many of these scammers are demanding immediate payment via web-based electronic payment services. PSEG Long Island does not accept web-based electronic payment services as a method of payment.

What customers should know about payment scams

  • Scammers impersonating PSEG Long Island most frequently threaten to shut off power immediately unless payment is made.
  • Many scammers use phone “spoofing” technology to make their number display on your phone as “PSEG Long Island.”
  • PSEG Long Island will never request that customers use one specific method of payment.
  • Scammers typically want their victims to transfer money via a web-based electronic payment service, a prepaid debit card, or even Bitcoin, sometimes asking people to buy a prepaid card at the nearest convenience store and then to read them the PIN over the phone.
  • PSEG Long Island does not accept web-based electronic payment services, prepaid debit cards or Bitcoin as payment.
  • Sometimes phone scammers will demand a deposit for a priority meter installation. PSEG Long Island does not require a deposit for meter installations.
  • If a customer has doubts about the legitimacy of a call or an email — especially one in which payment is requested — they should call the company directly at 1-800-490-0025.

What customers should know about shutoffs

  • On July 12, after more than two years of suspending service shutoffs due to a pandemic-related state of emergency, PSEG Long Island resumed service shutoffs for accounts that do not respond to repeated efforts to establish a payment agreement.
  • Shutoff of service for nonpayment is a last resort that only occurs after PSEG Long Island makes multiple efforts to contact and help the customer.
  • Customers with unpaid balances who do not already have a deferred payment agreement should call 1-800-490-0025 so PSEG Long Island can assist them.
  • If previous outreach efforts are unsuccessful, a PSEG Long Island representative will make a final attempt to contact the customer of record, in person, to accept a payment and avoid a shutoff.
  • When service is terminated, a service suspension notice will be left at the location with instructions on how to work with PSEG Long Island to reconnect.

In-person visits

Occasionally, scammers may go door to door impersonating PSEG Long Island employees, flashing a fake ID and/or claiming to be a utility collection representative. The impostors may wear “uniforms” or affix false company signs to their vehicles. The scammers generally ask for personal information, which real utility representatives do not do, or offer bogus discounts. Again, if customers have any doubts, they should not let the person in, and should call 1-800-490-0025 to verify.

PSEG Long Island employees must carry a company ID and present it when requested. If customers have doubts, do not let the person into the house and call 1-800-490-0025 to have a customer service representative verify that an employee has been dispatched to the location. An actual PSEG Long Island employee will respect the customer’s decision and remain outside. If the person escalates their efforts to enter the home, customers should consider calling 911.

Fake websites

Some scammers purchase web domains that closely resemble the actual URL of a utility and create a fraudulent replica of the legitimate website. Their plan is to dupe users who click on these fake sites via search results, or type in an inaccurate web address. Once on the spoofed site, a visitor is presented a number of bill payment options, all pointing back to an outside bill pay site.

PSEG Long Island always uses the “.com” domain. Its real website can be found at www.psegliny.com.

How actual PSEG Long Island reps handle phone calls

Customers should also know what PSEG Long Island will and won’t discuss over the phone. A genuine PSEG Long Island representative will ask to speak to the Customer of Record. If that person is available, the representative will explain why they are calling and provide the account name, address and current balance. If the person on the phone does not provide the correct information, it is likely the customer is not speaking with a PSEG Long Island representative.

If the Customer of Record is not available, the PSEG Long Island representative will not discuss the account at all and ask that a message be left for the Customer of Record to call 1-800-490-0025.

PSEG Long Island is a member of the Utilities United Against Scams (UUAS) collaborative. UUAS, a consortium of more than 145 U.S. and Canadian electric, water, and natural gas utilities and their respective trade associations, has helped to create awareness of common and new scam tactics and to cease operations of nearly 5,000 toll-free numbers used against utility customers by scammers.

For more information on various payment scams reported in the PSEG Long Island service area and around the country, visit https://www.psegliny.com/myaccount/customersupport/scamsandfraud.

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Photo by Nigel Msipa/Unsplash

Friday, May 27, is National Heat Awareness Day, and PSEG Long Island reminds customers to properly protect themselves during the high heat days of summer.

PSEG Long Island is prepared to meet the increased electrical demand that high temperatures bring.

“There has been a shift in weather patterns over the last few years toward higher temperatures, and PSEG Long Island prepares for these, along with other extreme conditions, by updating and maintaining the electric infrastructure all year round,” said Michael Sullivan, PSEG Long Island’s vice president of Transmission and Distribution. “We do this so our customers have the best service possible under these conditions. It is also important for families to know how to maintain their personal safety during high heat.”

During extreme heat conditions, customers should:

  • Stay hydrated by drinking plenty of water. Avoid drinks with caffeine or alcohol.
  • Avoid wearing dark colors. Dark colors absorb the sun’s rays.
  • Never leave children or pets alone in enclosed vehicles.
  • Avoid overexertion during work or exercise, especially between 11 a.m. and 6 p.m.

According to the National Weather Service, “on average, extreme heat has killed more people in the last 10 years than any other weather phenomena.” The NWS encourages people to remember the acronym HEAT: Hydrate. Educate yourself. Act quickly. Take it easy.

Customers on qualifying life-support equipment can register for the PSEG Long Island Critical Care Program to receive enhanced notifications from the company. During severe weather, registered customers will receive additional outreach from PSEG Long Island. Customers who rely on such equipment are responsible for planning ahead to meet medical needs in the event of a power outage. If power is lost, every effort will be made to restore it as soon as possible. Participation in the Critical Care Program does not guarantee priority power restoration. To register, call 1-800-490-0025.

High temperatures can also lead to higher energy use, resulting in higher electric bills. To help save energy and money this summer, PSEG Long Island offers the following tips to customers:

  • Do not cool an empty house. Set your thermostat higher when you are away, or use a smart thermostat to control the temperature in your home. Customers can receive an incentive on qualifying thermostats for enrolling in PSEG Long Island’s Smart Savers Thermostat program, which can be used to control usage during peak summer days. Visit https://www.psegliny.com/efficiency for more details.
  • Seal holes and cracks around doors and windows with caulk or weather-stripping.
  • Replace air filters monthly. Dirty filters make your air conditioner work harder.
  • Operate appliances in the morning or evening when it is cooler outside.
  • Set refrigerators and freezers to the most efficient temperatures.
  • Replace old appliances with new, energy efficient ENERGY STAR® appliances.
  • Close blinds and draperies facing the sun to keep out the sun’s heat.
  • Ceiling fans cool fast and cost less than air conditioning. (In hot weather, set your ceiling fan to spin quickly, counterclockwise to push air downward toward the floor.)

Extreme temperatures and high electric demand can sometimes cause scattered, heat-related outages. Customers can prepare by keeping PSEG Long Island’s contact information handy. During extreme heat, PSEG Long Island will have additional personnel available to address outages safely and as quickly as possible.

Stay connected:

  • Report an outage and receive status updates by texting OUT to PSEGLI (773454). You can also report your outage through PSEG Long Island’s app, its website. at www.psegliny.com/outages or with your voice using the Amazon Alexa or Google Assistant[1] app on your smartphone.
  • To report an outage or downed wire call PSEG Long Island’s 24-hour Electric Service number: 800-490-0075.
  • Follow PSEG Long Island on Facebook and Twitter to report an outage and for updates before, during and after the storm.
  • Visit PSEG Long Island’s MyPower map for the latest in outage info, restoration times and crew locations across Long Island and the Rockaways at https://mypowermap.psegliny.com/.

PSEG Long Island energy efficiency programs provide residential and commercial customers with tools to lower energy use and save money. For information on PSEG Long Island energy saving programs and tips visit https://www.psegliny.com/savemoney.

[1] Amazon, Alexa is a trademark of Amazon.com, Inc. or its affiliates, and Google Assistant is a trademark of Google LLC.

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Photo from PSEG

For the fourth consecutive year, PSEG Long Island has earned the ENERGY STAR Partner of the Year Sustained Excellence Award, the most prestigious ENERGY STAR award offered by the Environmental Protection Agency (EPA).

PSEG Long Island was recognized for its incentives and rebate programs that encourage customers to buy the most energy-efficient lighting fixtures and appliances.

“PSEG Long Island values its partnership with ENERGY STAR, and we’re excited to see the impact we’ve made to help customers save on their energy bills and reduce their carbon footprint,” said Michael Voltz, PSEG Long Island director of Energy Efficiency and Renewables. “We are proud to be recognized for our ongoing commitment to a clean energy future.”

Each year, the ENERGY STAR program honors a group of businesses and organizations that have made outstanding contributions to protecting the environment through superior energy achievements. ENERGY STAR award winners are selected from a network of thousands of ENERGY STAR partners. They lead their industries in the production, sale and adoption of energy-efficient products, homes, buildings, services and strategies ─ efforts that are essential to fighting the climate crisis and protecting public health.

PSEG Long Island ENERGY STAR savings for customers

PSEG Long Island customers can save money and cut their fossil fuel use by purchasing the most energy efficient outdoor equipment with rebates of up to $600 on lawn, garden and pool equipment. Using energy efficient pool heaters, lawnmowers and lawn equipment can help reduce customers’ carbon footprint and also lower energy bills. Also, chargeable electric tools are quieter, cleaner and easier to use than traditional gas equipment; and they require less maintenance. To view PSEG Long Island’s ENERGY STAR ® rebates and learn about other energy efficiency programs, visit www.psegliny.com/efficiency.

Since 2014, PSEG Long Island has provided more than $360 million in rebates to customers purchasing energy-efficient appliances, lighting fixtures and other home and commercial equipment, saving approximately 2.3 million MWh of energy. This is equivalent to removing more than 214,000 gasoline-fueled cars from our roads or the amount of energy required to power more than 193,500 homes annually.

“We know it’s going to take all of us working together to tackle the climate crisis, and the 2022 ENERGY STAR award-winning partners are demonstrating what it takes to build a more sustainable future,” said EPA Administrator Michael S. Regan, who noted that companies like PSEG Long Island “are showing once again that taking action in support of a clean energy economy can be good not only for the environment, but also for business and customers.”

ENERGY STAR® is the government-backed symbol for energy efficiency, providing simple, credible, and unbiased information that consumers and businesses rely on to make well-informed decisions. Thousands of industrial, commercial, utility, state, and local organizations—including more than 40 percent of the Fortune 500®—rely on their partnership with the U.S. Environmental Protection Agency (EPA) to deliver cost-saving energy efficiency solutions. Since 1992, ENERGY STAR and its partners helped American families and businesses avoid more than $500 billion in energy costs and achieve more than 4 billion metric tons of greenhouse gas reductions. More background information about ENERGY STAR’s impacts can be found at www.energystar.gov/impacts and state-level information can be found at www.energystar.gov/statefacts.

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John Keating, manager of economic development for PSEGLI, announces initiative to invest in downtown areas during a press conference on Monday. Photo from PSEGLI

On March 28, in honor of Tuesday’s National Mom and Pop Business Owners Day, representatives of PSEG Long Island met with public officials and business leaders at PJ Lobster House to announce an initiative to revitalize Long Island’s downtown areas.

Representing PSEGLI was John Keating, manager of economic development, and Michael Voltz, director of energy efficiency and renewables. According to Keating, small business districts are the engine behind Long Island’s regional economy.

“We’re celebrating this National Mom and Pop Business Day by announcing that we are adding $500,000 to our programs for small businesses for 2022,” Keating said. “To bring more people into your downtown, we offer a main street revitalization program which offers $25,000 grants for anyone who wants to renovate that property and make it more appealing for people.” 

In addition to these beautification investments, PSEGLI will also offer a vacant space program. According to Keating, investments in vacant spaces are a way to remove blemishes from local business districts.

“We’ve all been to downtowns and when you see a lot of vacant spaces it really doesn’t make you want to spend a lot of time in that downtown,” he said. “We created this vacant space revitalization program to occupy a space that was vacant for at least a year and we can give you a discount on your first year’s energy.”

Voltz discussed the various improvements made through these grants by James Luciano, owner of PJ Lobster House. According to Voltz, due to this investment the restaurant now operates with greater energy efficiency.

“You see the beautiful lamps and chandeliers — all LED lighting,” he said. “LED lighting is very efficient. We provided a rebate of about $1,200 for all of the various LED lamps in this building and that’s going to save James about $500 each and every year.” He added, “It’s good for small business, it’s good for his expenses and it helps PSEG Long Island by reducing the strain on our electric grid.”

Small businesses are what give a community a sense of place and a sense of identity.

— Jonathan Kornreich

Luciano, whose business relocated in June 2021, said PSEGLI had offered him the vacant space grant, enabling him to save money on energy. According to him, this had provided much-needed relief to his small business at a time when it was most needed.

“We had PSEG come down to our chamber [of commerce] and they introduced the programs they had and we were able to take advantage of the vacant space grant, which actually helped us out tremendously,” Luciano said. “We saved over $10,000 the first year on the energy that we used. We were also given during COVID the outdoor grants as well,” adding, “Starting out at a new location, that money definitely goes a long way, so PSEG is definitely a great partner to have in the community.”

Brookhaven Councilmember Jonathan Kornreich (D) thanked PSEGLI for supporting local businesses during their time of need. He welcomed the partnership between PSEGLI, local government and small businesses.

“Small businesses are what give a community a sense of place and a sense of identity for a lot of the families that live in those areas,” Kornreich said. “PSEG Long Island gets that and we appreciate you helping carry a lot of those businesses during the dark times of the pandemic.” He added, “Now that the pandemic is coming to an end, you’re helping to keep the lights on and we appreciate that.”

Mary Joy Pipe, owner of The East End Shirt Co. and president of Port Jefferson Chamber of Commerce, discussed the cooperation between the chamber and PSEGLI. She suggested that investments such as these require foresight and ingenuity to be successful. 

“A lot of foresight was given to how this could be an advantage for the small businesses in our community,” she said. “Thank you to PSEG for that foresight.”

To learn more about the grant programs offered by PSEGLI, visit the website www.psegliny.com/inthecommunity/revitalization.

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Pixabay photo

PSEG Long Island is prepared for the strong winds and heavy snow that may potentially hit the service area Friday night through Saturday.

Depending on how the storm tracks, snow accumulations could range between 6 and 20 inches. The forecast also predicts strong winds with the possibility of peak gusts of up to 65 mph – conditions that could break tree limbs, pull down wires and cause outages.

“PSEG Long Island continues to monitor this nor’easter, and we are prepared to respond,” said Michael Sullivan, vice president of Transmission & Distribution at PSEG Long Island. “We have performed system and logistic checks, and have additional personnel at the ready. However the storm tracks, our crews will safely restore any outages as quickly as these wintry conditions allow.”

More than 900 line workers, tree trimmers, surveyors and other utility personnel will be dedicated to the restoration on Saturday.

During this storm, PSEG Long Island may use an enhancement to its outage communications process to increase the accuracy of estimated times of restoration (ETRs). With this enhancement, customers contacting the Call Center early in the storm may receive an “Assessing Conditions” message rather than an ETR message. This will allow crews to assess storm impact first to provide more precise ETRs. For more information about this new process, visit https://www.psegliny.com/outages/estimatedrestorationtimes.

COVID-19-related storm processes remain in place to ensure the health and safety of employees and the public. To that end, we ask that customers remain in their homes when crews are working nearby. If customers must speak with our crews, we ask them to practice responsible “physical distancing” and remain at least 6 feet away. For more information about how PSEG Long Island continues to live up to its commitment to safety during the pandemic, please visit www.psegliny.com/covid19.

Customers are asked to note the important storm safety tips below and to visit https://www.psegliny.com/safetyandreliability/stormsafety for additional storm preparation information.

Customer Safety:

  • Downed wires should always be considered “live.” Please stay away from them, and do not drive over or stand near them. It is best to maintain a distance of at least 30 feet from a downed power line. To report a downed wire, call PSEG Long Island’s 24-hour electric service number at 800-490-0075 or call 911.
  • Electric current passes easily through water. If you encounter a pool of slush or standing water, stop, back up and choose another path. And remember, downed lines are not easy to see in snow.
  • Never use a generator, pressure washer, or any gasoline-powered engine inside your home, basement, or garage or less than 20 feet from any window, door, or vent. Use an extension cord that is more than 20 feet long to keep the generator at a safe distance.

Stay connected:

  • Report an outage and receive status updates by texting OUT to PSEGLI (773454). You can also report your outage through our app, our website at www.psegliny.com/outages or with your voice using the Amazon Alexa or Google Assistant app on your smartphone.
  • To report an outage or downed wire, call PSEG Long Island’s 24-hour Electric Service number at 800-490-0075.
  • Follow PSEG Long Island on Facebook and Twitter to report an outage and for updates before, during and after the storm.
  • Visit PSEG Long Island’s MyPower map for the latest in outage info, restoration times and crew locations across Long Island and the Rockaways at https://mypowermap.psegliny.com/

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PSEG Long Island

PSEG Long Island operates the Long Island Power Authority’s transmission and distribution system under a long-term contract. PSEG Long Island is a subsidiary of Public Service Enterprise Group Inc. (PSEG) (NYSE:PEG), a publicly traded diversified energy company.

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Daniel Eichhorn

Public Service Enterprise Group (PSEG) announced on Dec. 13 that PSEG Long Island President and Chief Operating Officer (COO) Daniel Eichhorn will retire in 2022. Eichhorn will continue in his current role until a successor is named to ensure a smooth transition and a continued utmost commitment to customer service on Long Island.

Concurrent with Long Island Power Authority (LIPA) board consideration for approval of the proposed revised operations services agreement, Eichhorn has chosen this time to retire, giving a new leader the opportunity to make their mark on the future of the PSEG Long Island organization and its commitment to customers across Long Island and the Rockaways. A search for PSEG Long Island’s next president and COO is now underway.

“During his 32 years of dedicated service, Dan has focused on significant operational improvements and an unwavering commitment to our customers and employees on Long Island and in New Jersey,” PSEG COO Ralph LaRossa said. “Dan’s leadership has helped place the PSEG Long Island workforce in a position to move into its next chapter with the right tools, team and dedication to serving every customer. We thank Dan for his considerable contributions across both Long Island and New Jersey over more than three decades of service.”

Eichhorn was named president and COO of PSEG Long Island in October 2017. Previously, Eichhorn served as PSEG Long Island’s vice president for Customer Service. As vice president, Eichhorn was responsible for customer satisfaction, marketing and marketing strategy, customer contact, meter-tocash functions, and solar and energy efficiency programs. Prior to that role, Eichhorn served as director of Customer Contact and Technology for Public Service Electric and Gas Co. (PSE&G). Eichhorn retires with a broad background in electric and gas operations, customer operations and appliance service.

“As I announce my intent to retire in the coming months, I must reflect on the devotion of PSEG Long Island’s 2,500 employees, their achievements and the strategic improvements we have made since 2014,” Eichhorn said. “Over the past eight years, we have created a legacy of performance for customers across Long Island and the Rockaways, and I am proud of what we have accomplished together. I am confident that, as the company transitions to its next chapter, we are well-positioned for new leadership to build on these accomplishments – putting customers at the heart of everything we do, while further improving system reliability, enhancing customer service and supporting the state’s clean energy goals, and being an engaged and responsive community partner.”

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