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DMV

James Liffey

By Carolyn Sackstein

TBR News Media headed to the Port Jefferson Station Department of Motor Vehicles, located in Three Roads Plaza, on Thursday afternoon, Aug. 3, asking locals how they felt about the announced closure of that location on Aug. 25 and how it would impact their future interactions with the state DMV. 

Reactions ranged from dismay to outrage, with near-universal praise for the staff’s courtesy, efficiency and speed over the years. Not one respondent suggested that the other locations for the area, which will now be at Hauppauge, Medford, Riverhead and Dix Hills, could match the quality of service and courtesy found in Port Jeff Station.

Craig Kolasinski

Craig Kolasinski, Selden

Kolasinski expressed consternation at the DMV closure, saying, “I live right in the neighborhood, and it is just sad. It’s close by.” When asked if he uses any other locations, he said, “Sometimes 112 [in Medford], but mostly this one. Hauppauge, yes. I used to live in Smithtown. This one is a lot quicker.”

James Liffey

James Laffey, Port Jefferson

“It’s disappointing. This office has served the community for many years. It’s a big loss. It’s a busy office, and it seems needed here.” When asked if he has used any other locations, he said, “Only when my kids had to register for road tests in Medford.” TBR Media asked if he was satisfied with the service there, and he replied, “The job got done, but it is not nearly as convenient and it is a busier branch. [Medford] is not as friendly as here.”

Steve Englebright

Steve Englebright, Setauket

“It’s outrageous!” said Englebright, the former Democratic New York State assemblyman representing the area who is currently running against Anthony Figliola (R-East Setauket) for Suffolk County’s 5th Legislative District. “This location is always crowded, they have people out the door. The only way you could get in the door Monday was with a reservation. So, the idea that it’s OK to close this site is a complete outrage and complete nonsense.” He added, “This is an anchor store and an anchor business. It stabilizes a sense of place. It provides meaningful services to everyone in the community.”

 

 

Lucia Kelly
Kevin Kelly

Kevin and Livia Kelly, Port Jefferson

Kevin said, “I really wish they’d keep it open. We had to come multiple times today, not their fault. If we had to go to Hauppauge four times and wait on line, this would have taken a week. We resolved it in a day, and it was a complicated situation. They are very polite. The best DMV around.” 

When asked if they had tried Medford, Livia replied, “I am not even sure if they showed up as an option when I was looking online. I remember seeing Huntington [Dix Hills], Hauppauge and Port Jefferson as the options for what I needed.”

Selena Kocay, Port Jefferson Station

Selena Kocay

Kocay’s husband is in the military and facing deployment next month. She is likely losing her job with the DMV after this location closes. 

“I think it is ridiculous. There is no common sense behind [the closure]. We take on Hauppauge and Medford [clients] when they can’t accommodate the amount of people they have as far as appointments go and walk-ins. They come straight to us. We help them; we get them in and out quick and happy.” When asked if any other locations were closing, Kocay replied, “No, just this one. They built Dix Hills last year, and we take on more [people] than Dix Hills does. They also said they are trying to cut costs. I don’t know where that came from. We just got new equipment! We got a new system put in, and within less than a month, we found out by News 12 that we are closing.” 

When asked if there was a review of the decision taking place to keep this location, Kocay said, “No, none at all. We are just trying to tell our customers. There are a lot of them that are upset. Some of them are even crying.”

Emanuel Koutalides

Emanuel Koutalides, Port Jefferson Station

He has been using this office for 10 years. “I think it’s a bad idea,” he said. “This place services a lot of the community between here and the next location, Medford.”

Walter Molinaro

Walter Molinaro

Molinaro, who sells vehicles, campers and trailers, was eager to voice his displeasure at the closing of the PJS location. “It takes an hour to get a [customer number] at [Route] 112 [in Medford]. Here, you just walk right in and you get a ticket — in and out. And they are nice people. They should never close this place.”

Leonidas Lascano

Leonidas Lascano, Port Jefferson Station

“I am really angry now, you know. I don’t understand, because many, many neighbors [are angry], too.”

John Arini

John Arini, Mount Sinai

Arini came to register and title his car. He said he does not use any other locations because “this is the most convenient to where I live, it is in and out for the most part.”

 

The DMV In the Three Roads Plaza will close its doors on Aug. 25. Photo by Heidi Sutton/TBR News Media

By Heidi Sutton

The Port Jefferson Station office of New York State’s Department of Motor Vehicles will close by the end of August. 

In a press release on July 27 the agency announced that it is consolidating its brick-and-mortar locations in Suffolk County and that the closing was part of its strategic transformation plan and “ongoing efforts to maximize operational efficiencies and best utilize taxpayer resources.”  

The office, located at 1055 Route 112 in the Three Roads Plaza, will no longer serve customers after August 25. Operations and staff at that location will be absorbed by the other four offices in Suffolk County which include Medford, Hauppauge, Dix Hills, and Riverhead.

“One of the foundational goals of our transformation effort is to change how we operate and to work more effectively in a fiscally responsible manner,” said DMV Commissioner Mark J.F. Schroeder. “All decisions about our office locations are made with our customers and employees top of mind, and through careful consideration and analysis of the facts and data.”

Schroeder said the decision was based on the expansion of the DMV’s online and self-service transactions which had led to a declining number of in-person transactions at the Port Jefferson Station office.  

“Because of the significant expansion of our online footprint, our appointment system, and the processing efficiencies we have gained in the past two years, we see an opportunity to shift our workforce to the other locations in Suffolk County to maximize the capacity in those offices and ultimately to serve our customers better and faster,” he said.

There are currently more than 70 transactions and services available at DMV.NY.GOV that customers can use to better prepare to visit an office and make their experience as seamless as possible or skip the trip altogether. Customers can renew a driver license or vehicle registration online, order a duplicate document, request their driving record, pay fees and fines, check the status of their ID, change their address and more. 

For in-person transactions, customers are encouraged to visit the Medford office at 2799 Route 112, which is approximately 10 miles from the Port Jefferson Station location. 

“The average customer who visits [the DMV office] is in and out in less than 30 minutes thanks to DMV’s appointment scheduling system that allows customers to avoid waiting in line” said the release.

For more information, call their customer service number at 1-800-698-2931.