For the seventh year in a row, a survey of Jefferson’s Ferry residents and their families in South Setauket has affirmed the excellence of the care residents of the Life Plan Community’s skilled nursing care receive. Their feedback places Jefferson’s Ferry’s Vincent Bove Health Center among the top 15% in the nation, providing “Best in Class” service to its residents. In recognition of this distinction, Jefferson’s Ferry received the Activated Insights Customer Experience Award (formerly Pinnacle Quality Insight) for outstanding resident satisfaction and overall achievement in skilled nursing care.
The Activated Insights Award process closely examined skilled nursing care at the Health Center over a 12-month period of study by surveying residents and their families about the quality of 14 target areas: Nursing care, activities, dining services/food quality, cleanliness, laundry services, therapy services, response to problems, dignity and respect, individual needs, would they recommend to others, the overall customer experience, and satisfaction by residents or family members.
“Since Jefferson’s Ferry opened its doors nearly 25 years ago as Long Island’s first Life Plan Retirement Community, we have upheld the highest standards to deliver extraordinary care,” said Jefferson’s Ferry President and CEO Bob Caulfield. “The Activated Insights Award affirms the outstanding work that our staff performs on a daily basis and is a vote of confidence that all of us take very seriously. Our goal is always to provide residents with the peace of mind to live their best life here. We are deeply grateful to our residents and their families for their trust and support. It’s the people who live and work here that make Jefferson’s Ferry such a special and vibrant community.”
The survey sampling of Vincent Bove Health Center residents and their families is conducted by monthly telephone interviews that ask the participants open-ended questions to rate their experiences in each specific category. Jefferson’s Ferry staff receive that feedback each month to gain a better understanding of emerging resident needs and make improvements when necessary.
“With its basis in direct feedback from our residents and their loved ones, the Activated Insights Award is especially meaningful to our caregivers and other staff,” explained Anthony Comerford, Vice President of Health Service at Jefferson’s Ferry. “The staff and residents form close relationships based on mutual respect, trust, and quality care. It is both important and immensely satisfying to all of us to know that we are consistently hitting the mark, meeting or exceeding the best standards or practices within our industry.”
Activated Insights is a customer satisfaction measurement firm with more than 26 years of experience in post‐acute healthcare. Pinnacle conducts over 112,000 phone surveys each year working with 1,800 care providers in all 50 U.S. states, Canada and Puerto Rico.
For more information visit www.jeffersonsferry.org
