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Long Island utility PSEG said residents across Nassau and Suffolk counties have been receiving suspicious phone calls threatening to cut their service if they don’t immediately pay bills that don’t exist.

An alert from PSEG Long Island said both residential and business customers have been receiving calls from tricksters claiming to be employees of the utility company and warning that their electric service would soon be cut if payments are not made to them the same day. Similar scams have been reported across the country, with PSEG being one of the latest to see customers fall victim to them, the utility said in a statement.

It was described as an “old scam with a new twist,” in which scammers spoof PSEG Long Island’s interactive voice response system prompt menu so that when customers call back, they are presented with an interaction that is similar to one they would receive if they called PSEG Long Island’s real customer service line.

“The scammers tell customers that, in order to avoid being shut off, they must immediately pay their bill with a prepaid card that can be purchased at many pharmacies and retail stores,” the utility said in a statement.

Dan Eichhorn, vice president of customer services for PSEG Long Island, said there were striking similarities in each of the scams.

“Scammers ask the customer to give them the number on the back of the pre-paid card and take the money from the card — usually within a matter of minutes,” he said in a statement. “This scam has affected companies across the country. We urge our customers to always use caution when making payments.”

The utility reassured that it would never force a customer to give them the number of a prepaid card, especially with such urgency. In a statement, PSEG Long Island said that suspicious residents should hang up the phone if they receive such a call and call back directly to test the validity of that call.

“When PSEG Long Island makes an outbound phone call to customers, customer-specific information is shared with the customer,” PSEG Long Island said in a statement. “That information includes the account name, address, number and current balance. If customers do not receive this correct information, they likely are not speaking with a PSEG Long Island representative.”

The number on the back of PSEG Long Island customer bills is 1-800-490-0025.

PSEG Long Island said the utility was working with local and national law enforcement to investigate the matter further and is reaching out to its contacts at local community service agencies, asking them to spread the word to their clients.

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A utility crew gets to work on Old Post Road in Port Jefferson after a storm wreaked havoc on the area. Photo by Elana Glowatz

Tuesday morning’s storm literally came out of the blue. The skies were clear and calm on Monday and residents were going about their summer, as they should.

Some may have even welcomed the news of pending thunderstorms and rain — we could use the shower. But then it hit.

By the time we woke up Tuesday morning, we were reminded just how fragile our environment is. Trees were in our streets. Traffic lights had gone black. Police were scrambling to make sense of the aftermath of what was a short but intense early-morning storm filled with heavy winds, rain, thunder and, in spots, hail.

We will spend the coming days digging ourselves out, as we always do in the wake of severe weather events. But let’s not just get back to business once the roads are cleared and the traffic lights flicker green, yellow and red once more.

This was a freak weather event. We did not have the courtesy of a week’s warning as we did during storms with names like Irene or Sandy. We did not see this one coming.

And now, we are all paying for it.

We are calling on our elected officials to use this severe storm as a catalyst to catapult environmentally focused legislation and reforms.

For example, we like to talk a lot about moving our power lines underground in order to save them from toppling trees. But the price tag is usually what puts that idea right back into our political pockets, stored away for another day. Well that day is fast approaching.

This summer has already had its fair share of gentle and not-so-gentle reminders that our environment is suffering. In June, we spent weeks discussing the causes and effects of low oxygen levels along our shores that left our waterfronts riddled with dead fish. The tragic event sparked a political debate over the Island’s environmental future but, again, we still await concrete action.

We are also calling on our legislators and our readers to use this storm as a reminder to stay on top of the greenery we all take pride in. Clean up your yards and have your trees routinely inspected and trimmed to ensure they can sustain the kinds of storms that catch us off guard. We can also stock up on nonperishable foods and batteries to ease the panic in a storm’s aftermath. There is always more we can do.

It’s time we come to terms with the notion that significant action is necessary, and is worth the financial investment. One way or another, we will end up paying in the long run. Let’s start paying now instead of the inevitable next time traffic lights go dark.

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File photo by Rohma Abbas

Huntington Town is exploring how to stay on while the power isn’t.

The town board voted last week to apply to the New York State Energy Research and Development for a $100,000 grant that would explore the feasibility of creating a community microgrid energy system that would link up Huntington Town Hall, the Village Green senior center and the Huntington Sewer District wastewater treatment plant.

The town will spend $7,750 to hire technical consultant TRC, based in New York, to assist in preparing the grant application by the May 15 deadline. Huntington Hospital and the Huntington YMCA could also be potentially added to the microgrid, the town board resolution said.

Microgrids are essentially self-sustaining, small electric grids with their own generation resources and internal loads that may or may not be connected to the larger electric utility macrogrid, NYSERDA’s overview of the grant program said. NYSERDA, in partnership with the Governor’s Office of Storm Recovery, said it plans to award up to $40 million under the three-stage NY Prize Community Grid Competition to support the development of community microgrids throughout the state.

“When a widespread power outage affects the town, it is important that electricity be restored to sites that provide vital emergency services,” Supervisor Frank Petrone (D), who spearheaded the measure, said in a statement. “Creating a microgrid linking Town Hall, the Village Green Senior Center, the Huntington wastewater treatment plant, Huntington Hospital and the YMCA could help to restore electric service to those locations more quickly. The concept certainly merits a feasibility study, which is why the town is applying for this grant.”

Electric power in the U.S., including generation and distribution systems, used to operate on a smaller scale, but over time, regional utilities were developed to deliver cost-effective and reliable water, heat, power, fuel and communications over broader distances, according to a summary of the program on NYSERDA’s website.

“These systems are, however, vulnerable to outages that can impact large regions and thousands of businesses and citizens, particularly as a consequence of extreme, destructive weather events,” the summary said. “Microgrids could help minimize the impact of these outages by localizing power generation, distribution, and consumption so that a fallen tree or downed wire will not interrupt critical services for miles around.”

During Hurricane Sandy, Huntington Town Hall lost power, town spokesman A.J. Carter said, but officials were able to get the building back running via a generator. Getting on a microgrid, he said, could help Huntington’s most crucial facilities get online faster during outages.

“Theoretically it would allow the utility to target this grid first because of its emergency nature,” Carter said.

Councilwoman Susan Berland (D), who seconded the resolution offered by Supervisor Frank Petrone, said the town’s response to Hurricane Sandy power outages was good, but the microgrid is still worth exploring.

“If we could explore the idea of being on our own grid that’s something we should absolutely look into,” she said. “The exploration and the alternate conversion are obviously two different things, because you’d have to see what it would entail and whether it’s doable.”

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