In response to an unprecedented number of customers visiting Department of Motor Vehicle offices in the five boroughs of New York City and on Long Island, the NYS DMV is now offering appointments for Saturday at several locations in New York including two on Long Island − Garden City and Medford. In addition, all offices on Long Island are now opening at 7:30 a.m., an hour earlier than the previous opening time. The announcement was made in a press release on Jan. 11.
“Just this week, we deployed additional staff to help with communication and customer service and saw an immediate impact,” said DMV Commissioner Mark J.F. Schroeder.
“We have seen a large reduction in the lines outside most offices, and nearly twice as many customers are receiving expedited service through Saturday appointments. We are continuing to make adjustments and hire more staff to further improve the service to our customers,” he said.
To prepare for the anticipated increase in customers, the DMV hired more than 300 new employees and are still actively recruiting new staff. Office space was reconfigured, new work spaces were added and flex space, like conference rooms, were converted to permit testing rooms to maximize the number of customers who could be served at one time.
According to the press release, the DMV also purchased new office equipment and document authentication devices to help expedite license and permit transactions. If there is a wait, customers are being offered return tickets to come back to the office at a specific time later in the day so they can avoid waiting in the office.
The reservation system has also been upgraded and the number of reservation slots available to customers Monday through Friday was increased.
Customers, especially those needing a permit test, are encouraged to make a reservation, which they can do on online at: https://dmv.ny.gov/reservation. Reservations can significantly reduce a customer’s wait time. To ensure customers are prepared for their visit, staff is proactively providing study materials, forms and other helpful information while customers wait to complete their transaction. Staff will also review a customer’s documentation to make sure they have what they need.
The DMV also directs customers to use the in-office kiosks or the DMV website for any transaction that can be completed online.
For more information about DMV, visit www.dmv.ny.gov.