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Susan Rodgers Designs

Susan Rodgers, owner of Susan Rodgers Designs. Photo by Kyle Barr

Susan Rodgers had her storefront on East Main Street in Port Jefferson for seven years. But because of the COVID-19 crisis, she decided it was time to change shape and focus on online sales for her Susan Rodgers Designs business. 

“The numbers were going continuously down,” she said. “So, I decided to react and be proactive.” 

Rodgers, a jewelry artisan known for her delicate and beautiful designs first opened her original store in Sayville 10 years ago. Three years later, she moved to the North Shore, settling in the village of Port Jefferson.

The Stony Brook resident said that while the village helped her grow her clientele, the pandemic made it harder to stay afloat because of high rent prices and less customers shopping. She made the hard decision to close her shop and focus on e-commerce at the end of August. She officially closed her door in mid-September. 

“It killed me because I was there for seven years but, as the years went on, I saw my site doing better than my store,” she said. “It made me realize I don’t need 800 square feet to show my work.”

Bernie Ryba, regional director of the Small Business Development Center at Stony Brook University, said that Rodgers isn’t the only small business owner to focus on online sales during the pandemic. 

“Businesses that were reluctant to be more accepting of social media marketing and making sales over the internet are now much more willing to do so,” he said. “We’ve really had a bump in internet retail and also the use of social media marketing.”

Ryba added that business owners during COVID-19 realized that taking on more debt wasn’t the best option, opting to check out of their leases. “Banks are working with more industries,” he said, “But more small businesses are trying not to take on more debt.”

And that’s why Rodgers decided to leave. “Every month was $4,000 just to keep everything afloat,” she said. “If it wasn’t for the pandemic, I could have hired more people to help out. … It was a tough decision, but I know I made the right choice.”

Now she’s working out of her home in Stony Brook with one assistant. By saving money on rent and by being home, she’s able to focus on her online sales, which have started booming. 

“Working on social media, contacting buyers …  these are the things I never had the time to do before,” she said. “During all of this, I was able to fine-tune everything that I already had.” 

Although it’s working out now, it was a heartbreaking experience to close her store, nonetheless. “I had to make a decision with my head and not my heart,” she said. “The sales aren’t there, it’s hard — and for my small business owner friends, too.”

Rodgers said that even with Phase 4 reopening, she still had customers who wouldn’t come out and shop because they were still too nervous. Now her customers can shop in the comfort of their own homes. 

“I’m still here,” she said. “I’m just different for now.”

Patty Lutz, manager of Fetch Doggy Boutique & Bakery. Photo by Kyle Barr

By Kyle Barr

As it does every day in the summer, the Bridgeport to Port Jefferson ferry lowers its huge drawbridge door to reveal a host of cars growling like they are about to stampede into the town. Instead, they file out one by one. Every car is greeted with Port Jefferson’s Main Street and its stores lined up on both sides of the road like a buffet.

Unknown to many tourists though, only a few yards from the ferry dock and Main Street, stores offer a whole host of out-of-the-ordinary services from spiritual crystals to handmade jewelry. Almost all the stores on East Main Street are owned or operated by women, and they have developed a communal sense of offbeat character. Most of the owners believe it’s what keeps them alive.

“If they want to be successful on East Main Street they have to be different and unique,” owner of Pattern Finders & Stacy’s Finds on East Main Street Stacy Davidson said during an interview. “I think at this point the stores we have now, I can’t see any of us having a problem.”

Anna Radzinsky, co-owner of The Barn. Photo by Kyle Barr

Davidson has owned Pattern Finders for 23 years, and in that time she had to reinvent herself to keep up with the times. Now her store is a boutique that sells different and unique sets of clothing, dresses, jewelry and other home items.

Many of the stores on East Main host classes inspired by what they sell. The Knitting Cove, owned by Toni Andersen and her partner Barry Burns, is one of those stores. Along with the specialty yarn offered in the shop, the store also hosts classes for experienced and beginner knitters or “knit-alongs” where customers all try to complete a design using whatever choices of yarn they want.

Breathe Inspiring Gifts sells a number of spiritual items, such as crystals, minerals, tarot cards, incense, oils and many others. A door in the shop empties into another large room where owner Jena Turner does meditation and yoga sessions every day of the week.

“Some people don’t even know this street exists — isn’t that crazy?” Turner said. “I love it, I couldn’t see myself anywhere else. Main Street gets more foot traffic because there are more tourists who know of it, but there are a lot more Long Islanders aware of East Main Street.”

One consistent aspect of daily life East Main Street stores face is they do not depend nearly as much on tourists as they do on Long Islanders, specifically the regular customers that they come to know well.

Joann Maguire, the owner of Max & Millie Women’s Fashion boutique on East Main sees her store as dedicated to her regular customers. In the 13 years she’s owned the store, she said she has learned regulars keep her in business.

“Most of my customers are local residents and what I mean by that is from the Commack area or the Hamptons,” she said. “They come out here for dinner and then they find me. And then they become regulars. I’m a destination store, not a tourist store.”

In Fetch Doggy Boutique & Bakery, manager Patty Lutz is often there talking extensively with the customers she knows well.

Susan Rodgers, owner of Susan Rodgers Designs. Photo by Kyle Barr

“Last night, I was home and it was 8 [p.m.] and a customer called me regarding their dog; their dog wasn’t feeling good, and their vet had closed,” she said. “You know what I mean, like there’s no cut out. We have hours that the store is open; but, if someone needs to talk to me and they have my number, they’re always welcome to call.”

Some of the shop owners on East Main sell products produced by hand, often in their own studios. Anna Radzinsky, the co-owner of The Barn, sells custom woodwork and signs. She also takes old furniture like wardrobes and cabinets, refinishes them and puts her own designs on them. At the same time her partner, Shawn Keane, does landscaping and completed the small garden laid into the bricks just outside of her shop.

Susan Rodgers of Susan Rodgers Designs traveled the country for 15 years selling her artwork in art shows. When eventually it came time to settle down in order to sell her work and the work of her friends, she chose East Main Street because she said it feels like what she imagined a small town to be.

“I think people are tired of things being the same,” Rodgers said. “The cookie-cutter sacrificing quality, and I think people are beginning to realize, compared to big box stores, the link to an individual person.”

Business on East Main is rarely stagnant. Miranda Carfora, a young entrepreneur, said she soon plans to open a store on East Main Street called BiblioFlames that will sell books and candles inspired by books. 

“It’s really hard for independent bookstores, but I’m hoping that since I tied in my candles into the books I’ll have more customers that way,“ she said.

Carfora fits right into the scene that exists on East Main Street. Though the future for perspective small-business owners is always uncertain, Davidson’s advice for someone opening a shop on East Main Street is rather simple.

“Be unique,” she said. “You have to be unique and have what nobody else has.”