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D. None of Above

Pixabay photo

By Daniel Dunaief

Daniel Dunaief

Our senses are such an exquisite gift, at any time of the year.

During the summer on Long Island, we can close our eyes, which is home to our most dominant sense, and breathe in the other stimuli.

For me, the sounds of summer form a symphony, with notes coming from nearly every part of my imagined orchestra.

First, the water and everything on and around it reminds us of the pageantry of the island.

The regular horn from the Port Jefferson/ Bridgeport Ferry warns other boats of its movements even as the horn carries great distances.

The summer surf, which can be so variable, can offer a calming, rhythmic shushing sound, as the water laps on the shore or slowly feels its way up the rocks.

With stronger winds or a storm brewing in the Atlantic, those same waves can crash down more violently, as if someone put an amplifier along the beach. Instead of offering a peaceful shush, they provide more of a vibrating symbol, announcing their presence on shore, pulling rocks and sand back out to the ocean amid a more violent undertow.

Then, of course, there is the welcome sound of merriment coming from the water, with children squealing with delight as they play “Marco Polo,” race back and forth in a pool, splash each other, or have chicken fights.

Often at the beaches, the slow progression of an ice cream truck, playing “The Entertainer” or some other redundant musical variant, calls to parents and adults, luring us with cold sweets to offset hot days.

Depending on where you walk, drive, or bicycle, you might also hear the sound of a well struck tennis ball or the disappointed grunt or unprintable word that follows a missed volley, a double fault, or a backhand that sailed long.

Growing up, I was part of a sailing family. In addition to the constant chewing sound that came from the nonstop floating meals, we also heard the fluttering and unfurling of a sail, the regular crashing and splashing of the boat on the waves, and the sudden and frantic maneuvers of passengers on a boat that’s heading into shallow water or towards another vessel.

All manner of birds call to each other from the trees, with the familiar tweet, tweet, screeeeech coming from red-winged blackbirds who always seem to be trying to one-up each other with their aggressive squawking.

Our noses also become more active during the summer, as we can smell the salt water even before we round that last turn on the way to the beach. We can also enjoy the scent of mouth-watering Fourth of July barbecues or, perhaps, the smell of late night s’mores.

Those of us fascinated and delighted by the weather also might catch the scent of an approaching rain storm before the first drops arrive, as the sudden change in humidity or cooler air serves as a preamble for approaching precipitation.

Speaking of cooler, our skin, which we, of course, should protect during the brighter and longer days of summer, can also partake in a wide range of experiences.

For starters, we can cool off during the unbearably hot days by diving into a cool pool or running through the surf and plunging below the surface.

After we take long walks along a hot path, we can enter a heavily air conditioned room, where we might consider grabbing a long-sleeved tee shirt or a light sweatshirt despite the searing outdoor heat.

The tastes of summer also sweeten the season, with fresh fruit and pies serving as the finale to a satisfying meal.

Even without looking at the fireworks, we can appreciate the percussive cadence of these exploding colors. We can hear the long whistle of fireworks hissing their way against gravity, until they explode into a shower of sparklers. As the fireworks celebrations build, we can hear the more rapid explosions, which typically conclude with loud, rapid sounds whose echoes sometimes interfere or amplify the boom from the next set of entertaining sights and sounds.

Then, of course, we can enjoy the wide range of colorful light that uses our homes and neighborhoods as a posterboard, enabling even mundane speed limit signs to irradiate with oranges, yellows and reds.

Takeout food. METRO photo

By Daniel Dunaief

Daniel Dunaief

I could take it personally, you know. I mean, come on! Does this happen to everyone?

Okay, so, check it out. First, I’m coming back from the airport, and I’m starving. I don’t tend to eat too much on days when I’m on a plane. I have a sensitive stomach, yeah, right, poor me, and I’m a bit, which is an understatement, of a neurotic flier. The combination doesn’t tend to make travel, food and me a harmonious trio.

Okay, so, there I am in the car, on the way home, and my wife can tell that I’m hungry. Ever the solution-finder, she suggests I order food from a local restaurant. When I call, the woman on the phone takes my order, which includes a salad with blackened chicken, and tells me I have to get there within half an hour because they’re closing.

When we arrive home, I bring in my small bag, grab the keys, and race out to the restaurant.

“Are you Dan?” she asks hopefully as I step towards the counter.

“Yes,” I say, realizing that I’ve cut the half-hour mark pretty close.

“Here’s your food,” she says, shoving the bag across the counter.

“This is everything?” I ask.

“Yes,” she says, as she rings me up and is clearly eager for me to step outside so she can lock the door and go on to the portion of her evening that doesn’t involve taking food requests, handing people food and charging them for it, all while standing near a gratuity jar that says, not so subtly, “Even the Titanic tipped.” That, I suppose, should inspire me to consider forking over a few extra dollars.

I stop at the supermarket for a few items next door, drive home and bring the bag into the dining room, where my wife opens it.

“Uh, Dan?” she says tentatively. “They forgot your salad.”

“What?” I rage, between clenched teeth in the kitchen as I unload the groceries.

“Your salad isn’t here. Did they charge you for it?”

“Yes,” I say, as I grab some slices of turkey I bought for lunch and a few salad items.

The next day, I called the restaurant to explain that my food didn’t come. The manager said he came in that morning and saw a salad with blackened chicken in the refrigerator. He says he can make a new one that day or can leave me a gift card. I opt for a new salad,

When I arrive, the same redheaded woman with a nose ring from the night before greets me.

“If it makes you feel better, I forgot much bigger parts of other people’s order,” she says, with a curious mix of sheepishness, humor and pride.

“No, how is that supposed to make me feel better?” I ask.

Still in food ordering mode, and perhaps not having learned my lesson, I ordered two breakfasts the next morning and, this time, received a single order that was a hybrid of my wife’s and mine.

That night, my wife and I went to a professional basketball game. Stunningly, the person operating the scoreboard had the wrong statistics for each player and the wrong names and uniform numbers of the players on the floor.

What’s happening? Is customer service a thing of the past? Are we better off with artificial intelligence or online systems?

I realize that the missed food could have happened with anyone at any time and that the thankless job of taking orders, preparing food and making sure people get what they order isn’t particularly exciting. 

Are people not taking responsibility in their jobs? Are they proud of their mistakes? Has customer service become like our appendix, a vestigial organ in our culture?

I’m the type of consumer who would eagerly become more loyal and would recommend services when the people who work at these establishments show me they care, want my business, and can be bothered to provide the products I purchased. Companies, and their staff, should recognize that I’m likely not the only one who enjoys efficient, professional and considerate customer service.