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Jefferson’s Ferry

Celebrating summer’s harvest and building a meadow with Jefferson’s Ferry

by TBR Staff - September 11, 2024

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Jefferson's Ferry Mark Saidens — Jefferson’s Ferry resident and gardener Mark Saidens shared the bounty of his garden during a Garden Showcase on Aug. 16. Photo courtesy of Jefferson's Ferry

‘The glory of gardening: hands in the dirt, head in the sun, heart with nature. To nurture a garden is to feed not just the body, but the soul.’ — Alfred Austin

By Elissa Gargone

Since it was founded in 2001, Jefferson’s Ferry residents have enthusiastically gardened, whether in their apartments, their patios, in the yards of their cottages or in a number of garden beds provided by Jefferson’s Ferry for resident use. Over the years, the demand for growing space has increased. Jefferson’s Ferry President and CEO Bob Caulfield has worked with the resident Garden Committee to help bring their wishes to fruition. Today, 36 elevated beds tended by Independent Living residents overflow with a variety of flowers, vegetables and herbs. Elevated beds are easier on the gardeners’ backs and knees, and are accessible to residents who use wheelchairs.

Additional gardens can be found within the interior gardens and greenspaces of Jefferson’s Ferry Health Center residences. Of the dozen boxes within the interior garden, roughly half are used by residents as part of the recreational therapy program.

Each year, the raised-bed gardeners have an opportunity to display the fruits of their labor at a community gathering, and this year was no exception. A special Garden Showcase and Happy Hour celebration was held during the height of the harvest on August 16. Display tables were loaded with bumper crops of summer flowers, tomatoes, cucumbers, eggplant, basil, lavender and other herbs, as well as samples of Essie Freilach’s homemade pickles and a Chinese-inspired eggplant dish prepared by Mark Saidens. House plants also got their moment in the sun. Blooming orchids and violets in a variety of colors were in abundance. Resident Laura Lesch displayed a 100-year-old Snake Plant that has been passed down through several generations of her family.

Anthropologist Margaret Mead famously said, “Never doubt that a small group of thoughtful, committed citizens can change the world; indeed, it’s the only thing that ever has.”

A cadre of Jefferson’s Ferry residents has taken that sentiment to heart, with a mission to give back to the environment what development has taken away. Since 2018, the Grounds Committee has spearheaded a project to protect the endangered Monarch Butterfly. When the project was proposed to the community, the response was overwhelmingly positive. Management has since expanded the Monarch project to restore native plants and trees to the 50 acre campus with pollinator, bird and aquifer-friendly native plants and trees, particularly in a meadow around its Melo Pond wetland.

Hoping to obtain outside funding for the expanded project, Grounds Committee member Dorothy Gilbert initiated a grant application to Suffolk County. She was able to involve a diverse group of resident educators, scientists, engineers, construction experts and grant writers to help shape the application. These included a geologist who provided valuable information about soil and the effects of fertilizing, an expert photographer who took pictures during the early work, a resident who was able to get an endorsement for the application from a local government official, and the support of the resident chairs of the Jefferson’s Ferry’s Grounds, Conservation, and Public Affairs committees and the Residents Council.

“We may be the old guard but we are setting an example by doing something that other Long Islanders can do as well — protecting the environment for future generations. We are not wasting our talents after retirement; we want to continue to make a contribution to our community and to society. The new meadowlands include plants vital to important pollinators, including the Monarch Butterfly and other insects and birds. We have planted a variety of native milkweed, which the Monarchs need to reproduce, creating a way station for the them as they migrate south. The meadow provides food and shelter to other native creatures and thrives without the fertilizers and heavy irrigation required for lawns, which is very environmentally friendly to Long Island’s water supply,” said Dorothy Gilbert.

“The Jefferson’s Ferry community, from our management team to our fellow residents, have been immensely supportive of our endeavors, encouraging us every step of the way. There are costs associated with our undertaking, so we have been building the garden beds and the meadows in steps as the budget allows,” added Mark Saidens.

“One of the many things that has always made Jefferson’s Ferry stand out as an extraordinary community is the people who live here,” said Bob Caulfield. “They continue to be active and involved in important social activism. They are environmentally conscious and generous in their charitable donations and volunteerism. They embrace lifelong learning and new ideas and gladly share their talents and wisdom.”

Elissa Gargone is Vice President of Sales and Marketing at Jefferson’s Ferry Life Plan Community in South Setauket.

Jefferson’s Ferry cuts ribbon on Memory Support Neighborhood

by Press Release - June 20, 2024

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As the ribbon was cut on the “soft opening” of the new Memory Support Neighborhood and Assisted Living upgrades at Jefferson’s Ferry Life Plan Community in South Setauket on May 29, the packed house of spectators burst into spontaneous applause. Representative of the latest innovations in memory support living, “The Grove,” was welcomed by community residents, family members, supporters, and Jefferson’s Ferry board trustees.

“This is a very special day for us as we open the doors to this beautiful, welcoming, and secure space,” said Jefferson’s Ferry President and CEO Bob Caulfield. “The Grove will help us accommodate the increased demand for memory support services within Jefferson’s Ferry and in the larger Long Island community in a state-of-the-art and homelike environment. The number of people experiencing memory loss has increased and is expected to continue to rise as more people live into their 90s and even 100s. Jefferson’s Ferry strives to provide a community where every resident is able to live their best life, no matter what challenges they may be facing.”

The Grove will be home to 20 residents inhabiting private studio apartments. A variety of community spaces include an activities room, den, dining room and outdoor porch and garden, creating an inviting living space where residents, family members, and friends can spend time together socializing and pursuing meaningful and purposeful activities. Its circular layout is specially designed to allow for residents to wander within the safety of their environment with more choice and control of their daily activities.

“There are abundant opportunities for socializing and activities for every resident to enjoy, ranging from soothing aromatherapy treatments to awe-inspiring virtual reality programming,” explained Dawn Flowers-Leib, director of admissions for The Grove. “Through virtual reality tools, our residents can travel to any place on Earth, from Paris to their old neighborhoods (using Google Maps and Street View). They can also ‘meet’ with family and friends to look at photos, play games, watch movies or simply enjoy each others’ company.”

Grove activities will be specifically tailored to the interests and abilities of the residents, including smaller, more intimate activities that encourage greater opportunities for meaningful and engaged participation. Pet therapy, music and art therapy and other programs will also be available to residents.

Caulfield thanked the residents and staff for their enthusiasm and support throughout the entire multi-year Journey Toward Renewal initiative that includes the opening of The Grove and renovations to the dining options in Assisted Living. Journey Toward Renewal also added 60 new studio and one- and two-bedroom independent living apartments, some with a den, six distinct dining venues, expanded the Healthy Living Center, the Fitness Center, and its state-of-the-art Rehabilitation Therapy Center.

“Since Jefferson’s Ferry opened in 2001 as the first not for profit Life Plan community on Long Island, we have endeavored to set the standard for continuing care for older adults, providing a vibrant, caring, community and peace of mind to our residents,” concluded Caulfield. “Over our more than 20 years in operation, Jefferson’s Ferry has continued to evolve to meet the changing needs of the people who call Jefferson’s Ferry home. The opening of The Grove and our overall Journey Toward Renewal is evidence of this unswerving and ongoing commitment to excellence.”

Jefferson’s Ferry Foundation welcomes supporters and residents to enjoy a ‘A New York State of Mind’ at its 19th annual Gala

by Press Release - April 30, 2024

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0-1 — There was a party going on recently at Jefferson’s Ferry Foundation’s 19th Annual Gala in support of its Resident Assistance Fund, which provides financial assistance to Jefferson’s Ferry residents who outlive their assets or experience a shortfall through no fault of their own. Reflective of this year’s “New York State of Mind” theme, partygoers posed with “NYC taxi cabs” to kick off the event. Pictured here: (L to R:) Jefferson’s Ferry residents Ruth Weinreb, Rose Modica, Josephine Pheffer, Jean Grunwald and Dolores Dellova. (Photo by resident Martin Cohen)

Popular Fundraiser Benefits the Foundation’s Resident Assistance Fund

Every spring for nearly 20 years, Jefferson’s Ferry residents, donors, and vendors have joined Jefferson’s Ferry management, staff and board members to support the Jefferson’s Ferry Foundation at its annual gala fundraiser on April 18. This year was no exception. The party, held at Flowerfield in St. James, celebrated the vibrant community, active lifestyle, and peace of mind that can be found in abundance at Jefferson’s Ferry.

All proceeds from the evening will benefit the Foundation’s Resident Assistance Fund, which was established in 2006 to provide financial assistance to Jefferson’s Ferry residents who outlive their assets or experience a shortfall through no fault of their own. Over the years, the Resident Assistance Fund has played a role in upholding the Life Plan Community Promise of peace of mind and health care for Jefferson’s Ferry residents by subsidizing the monthly fees of residents in need.

This year, the gala gave a nod to New York City nightlife with “A New York State of Mind” theme. Party-goers enjoyed live music by the Jazz Loft, dancing, New York-style hor d’oeuvres, casino-style gaming and hand-rolled cigars.

With Jefferson’s Ferry’s “Journey Towards Renewal” renovation and expansion project a hair shy of completion–the new Memory Support Neighborhood is due to open in the coming weeks — the gala honored the two architectural and design firms critical to the project, KDA Architects and Merlino Design Partnership (MDP). Principal architect and KDA Partner David Fowles and principal designer and MDP President Bruce Hurowitz were on hand to accept their honors.

“The outpouring of generosity in support of the Jefferson’s Ferry Foundation and the Resident Assistance Fund is deeply gratifying and demonstrative of the strong community bond we enjoy here at Jefferson’s Ferry,” said President and CEO Bob Caulfield. “We have neighbors helping neighbors through the Resident Assistant Fund and in so many other less tangible but no less important ways. It’s one of the many reasons Jefferson’s Ferry is such a singular community.”

Photo Caption: There was a party going on recently at Jefferson’s Ferry Foundation’s 19^th Annual Gala in support of its Resident Assistance Fund, which provides financial assistance to Jefferson’s Ferry residents who outlive their assets or experience a shortfall through no fault of their own. Reflective of this year’s “New York State of Mind” theme, partygoers posed with “NYC taxi cabs” to kick off the event. Pictured here: (L to R:) Jefferson’s Ferry residents Ruth Weinreb, Rose Modica, Josephine Pheffer, Jean Grunwald and Dolores Dellova. (Photo by resident Martin Cohen)

About Jefferson’s Ferry www.jeffersonsferry.org

Jefferson’s Ferry is a not-for-profit Life Plan Community for active adults aged 62 and above, with Independent Living cottages and apartments, assisted living apartments, and a quality health care center all on one site. A multi-million-dollar expansion and renovation project, “The Journey Toward Renewal,” is part of a larger strategic initiative launched in 2018 to create a life-enriching environment for all new and current residents at every stage of their life. Journey to Renewal has added 60 one- and two-bedroom independent living apartments, provided six distinct dining venues, an expanded Healthy Living Center, Fitness Center, and its state-of-the-art Rehabilitation Therapy Center. A new Memory Support Neighborhood will provide a high quality of life and care for people diagnosed and living with Alzheimer’s and other dementia-related diseases. Common areas in Assisted Living and the Health Care Center will be renovated.

Jefferson’s Ferry offers exceptional living and amenities, including indoor pool, computer center, library, recreational areas, gardens, and gazebos. A mix of cultural excursions, civic activities, and a community of residents who help shape Jefferson’s Ferry’s future ensures a spirited and engaged lifestyle.

The Vincent Bove Health Center at Jefferson’s Ferry enjoys a 5-star rating from The Centers for Medicare and Medicaid Services (CMS), and was named a “Best Of” nursing home by U.S. News & World Report. Jefferson’s Ferry has repeatedly earned the industrywide Community Choice Award for resident satisfaction and engagement and has been recognized with the Pinnacle Quality Insight’s Customer Experience Award for five years running. FitchRatings has assigned Jefferson’s Ferry a BBB bond rating. Jefferson’s Ferry has consistently been voted Best Retirement Community, Best Nursing Home and Best Assisted Living on Long Island by The Long Island Press and has been recognized for Excellence by the Hauppauge Industrial Association’s Business Achievement Awards program.

For more information visit www.jeffersonsferry.org

Jefferson Ferry’s Vincent Bove Health Center honored with Pinnacle Award

by Press Release - February 29, 2024

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Resident survey scores Jefferson’s Ferry in top 15% nationwide in skilled nursing care

For the sixth year running, the Vincent Bove Health Center at Jefferson’s Ferry Life Plan Community in South Setauket has received the Pinnacle Quality Insight Customer Experience Award for outstanding resident satisfaction and overall achievement in skilled nursing care.

The Pinnacle Award process examines “Best in Class” service in skilled nursing over a 12-month period of study by surveying residents and their families about the quality of 14 target areas: Nursing care, activities, dining services/food quality, cleanliness, laundry services, therapy services, response to problems, dignity and respect, individual needs, would they recommend to others, the overall customer experience and satisfaction by residents or family members. The survey placed the health center in the top 15% of skilled nursing facilities nationwide.

“For more than 20 years, Jefferson’s Ferry, Long Island’s first Life Plan Retirement Community, has set a high bar for extraordinary care,” said Jefferson’s Ferry President and CEO Bob Caulfield. “We strive every day to provide the highest quality care experience in a community setting that respects individuality and promotes dignity, privacy, and independence for every resident. The Pinnacle Award is a direct reflection of our families’ recognition of the outstanding work that our staff performs on a daily basis and a vote of confidence that all of us take very seriously.”

The survey sampling of Vincent Bove Health Center residents and their families takes place over the course of a year with monthly telephone interviews that ask the participants open-ended questions to rate their experiences in the specific categories. Jefferson’s Ferry staff receive that feedback each month to gain a better understanding of emerging resident needs and make improvements when necessary.

“The Pinnacle Award is especially meaningful to our caregivers and other staff, as the results come directly from the people they help on a daily basis,” explained Anthony Comerford, Vice President of Health Service at Jefferson’s Ferry.

“It is important to know that we are consistently hitting the mark, meeting or exceeding the best standards or practices within our industry. Our goal is always to provide residents with the peace of mind to live their best life here. The staff and residents form close relationships based on mutual respect, trust, and quality care,” he said.

Tips for visiting a loved one with memory loss

by TBR Staff - January 28, 2024

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By Elissa Gargone

One of the great pleasures of life is spending time with a beloved family member or friend. But what happens to that quality time when that special person develops dementia? While its inescapable that a certain level of conversation will be lost, by reorienting your expectations it’s still possible for both of you to have a meaningful visit.

The first step is to adjust to your loved one’s experience and enter their world. Focus not on what they have lost, but what still remains — their personality, their sense of humor, appreciation of their surroundings, or a connection to music. Start your visit with a smile, eye contact and a simple touch — a pat on the shoulder or back, a squeeze of their hand. These simple gestures help bring focus and connection to the interaction. Bringing something tangible with you that can act as an icebreaker — books, toys, photos or a tasty treat — are often helpful.

Conversations may become less about ideas and storytelling and more about sharing feelings and emotions. If necessary, redirect challenging conversations in gentle, positive and creative ways, commenting on objects in the room, or outside the window.

Asking your companion for their advice or opinion can make them feel valued and competent. Intellect is often perfectly intact, even if memory is fading. And please remember, you don’t need to correct your loved one’s recollections or assumptions. Empathize and spare their feelings.

Jefferson’s Ferry’s memory support neighborhood has been designed to help residents and their loved ones enjoy a range of activities and opportunities for connection in a secure environment. While you may not have all of these options available to you, you can adapt some of these ideas to help you to connect with your special person.

The memory support neighborhood is set up to allow residents to safely meander through the hallways and visit “lifestyle stations.” These lifestyle stations replicate environments familiar to our residents that provide comfort and a sense of belonging. Examples of lifestyle stations include a workbench with tools, a desk with computer station and phone, a nursery with baby doll, a sports room with pennants and hats, or a simple kitchen set up for coffee and conversation.

Our common rooms and visiting spaces include plenty of color, art, and textiles on the walls to stimulate the senses. We also have secure outdoor garden spaces.

And then there’s music. Music is a pathway that can trigger a flood of long term memories and emotions. A body of evidence suggests that music prompts the secretion of dopamine, which spurs the brain to produce feelings of pleasure and satisfaction. Bringing a playlist of greatest hits enjoyed over a person’s lifetime along with a willingness to sing along or dance is a great way to enhance a visit. Playing familiar and well-loved music can also help to settle someone in an anxious or agitated state.

Despite a variety of tools and techniques, there are times when a visit doesn’t go smoothly for reasons beyond your control. Don’t judge yourself too harshly when this happens.

Few of us are prepared for the challenges that arise when trying to connect to a loved one with dementia. Unless you’re a professional, it’s not as if you’ve been to school to study this. The most you can do is accept the challenges that come with someone in need of memory support and do your best. There will be good times and the not so good times, but you may be surprised at how fulfilling your visits can be.

Elissa Gargone is the Vice President of Sales and Marketing at Jefferson’s Ferry Lifecare Retirement Community in South Setauket.

This article originally appeared in TBR News Media’s Prime Times senior supplement on 01/25/24.

Jefferson’s Ferry named among the best nursing homes in New York by U.S. News & World Report

by Press Release - December 8, 2023

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Jefferson’s Ferry, a Life Plan community located in South Setauket, was recently named among the top nursing homes in New York State by U.S. News and World report. Jefferson’s Ferry received a 5 out of 5 rating overall, also achieving the top (3 out of 3) high performance rating in multiple categories including short term rehabilitation and long term care.

The rigorous U.S. News & World Report standards for Best Nursing Homes in New York is determined by state-conducted health inspections, nursing staffing and medical quality measures. They evaluate more than 15,000 nursing homes on care, safety, infection rates, staffing and health inspections. Of the more than 600 nursing homes in New York, Jefferson’s Ferry stood out as one of the best in the state and one of only 10 recognized for excellence on Long Island.

“Being named among the Best Nursing Homes in New York is a great honor and a testament to the outstanding care our exceptional staff provides each day to every resident,” said Bob Caulfield, President and Chief Executive Officer of Jefferson’s Ferry. “We take great pride in cultivating and recognizing the exceptional talent and compassion demonstrated by our staff, which has a direct impact on the superior care we provide to our residents. This is what is at the heart of Jefferson’s Ferry.”

Anthony Comerford, Vice President of Health Services at Jefferson’s Ferry concurred and added, “This prestigious acknowledgement not only showcases Jefferson’s Ferry commitment to providing outstanding care and service to its residents, it is especially gratifying to our staff and management to have their commitment and professionalism documented by such a well recognized outside authority.” For more information visit www.jeffersonsferry.org

South Setauket resident recognized in statewide art competition

by Press Release - September 21, 2023

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Artist Ann Pols with one of her paintings.
Photo courtesy of Jefferson’s Ferry

Jefferson’s Ferry’s resident and avid painter Ann Pols was recently recognized among the winners of LeadingAge New York’s annual art competition. Her “Seaside Fourth” is one of 70 paintings that was selected out of 218 entries for a traveling exhibit that will be displayed at LeadingAge NY’s annual conference and in the advocacy group’s headquarters outside of Albany.

LeadingAge represents not-for-profit, mission-driven and public continuing care providers, including nursing homes, senior housing, adult care facilities, continuing care retirement communities, assisted living and community service providers.

A 19-year resident of Jefferson’s Ferry, a Life Plan Community in South Setauket, Ann recalls dabbling in art as a child but didn’t think she had any talent for it.

At the age of 86, despite being blind in one eye and relying on her non-dominant hand due to a stroke, Ann joined an art class at Jefferson’s Ferry Bove Health Center, and felt that something was awoken inside of her. She rediscovered painting and regularly joins her fellow residents in painting classes and studio time.

When asked what her artistic process is, Ann says that she chooses her subjects by looking at pictures and first sketches, then paints the subject. Her award-winning painting is one of approximately 30 drawings she has done over the past five years.

Jefferson’s Ferry cuts ribbon on new commons building

by Press Release - June 22, 2023

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The lobby of Jefferson’s Ferry community center was abuzz on June 5 as residents, employees and guests packed in to witness the ceremonial ribbon cutting of the Life Plan community’s new commons building. The mood was buoyant as residents and friends prepared to embark on tours of the spaces.

The audience joined in on the countdown as scissors wielded by Jefferson’s Ferry’s President and CEO Bob Caulfield; Board of Directors Chair Gloria Snyder; Vice Chair James Danowski and Treasurer John Sini; Resident Council Chair Pat Boone and Construction Project Manager Matthew Moroney cut the ribbon to enthusiastic applause.

Addressing the crowd, Bob Caulfield thanked the residents and staff for their patience and support during the renovation process, dubbed Journey Toward Renewal, which has taken place in stages over the past several years. Additional renovations and expansions are currently underway in Jefferson’s Ferry’s Vincent Bove Health Center, including a new Memory Care Unit which is expected to open in the fall.

“This is a landmark day for us, as our new commons building adds beautiful new spaces to our community center, the heart of Jefferson’s Ferry,” said Caulfield. “We’ve all been patiently awaiting this day, and I thank every one of you who has been as eager as I have been to celebrate this major milestone. This includes the Board of Trustees, who had the strategic foresight and financial oversight of the ambitious project, our construction team, who labored to complete this phase of the project, and of course, our residents and staff.”

Among the latest updates and additions to the social and recreational aspects of the community center are a variety of new gathering spaces, including a larger and redesigned creative arts center, expanded card rooms for the popular bridge and gin rummy tournaments, and a game room with billiards, ping pong, shuffle boards and large screen television. Another bright open space is dedicated to puzzling, newspaper reading and socializing. The fitness center, which can be accessed 24-7 through a separate keypad operated entrance includes a full complement of exercise machines, a dance/yoga studio and separate locker rooms with showers for men and women. Right down the hall, a salon offers hair cuts and styling, manicure and pedicures by appointment.

Earlier this year, six new dining venues opened, each one offering a distinct menu to suit a variety of tastes and preferences. Options range from grab and go to casual, and from pub dining to a more formal dining room.

Adjacent to the workout rooms is a new physical therapy and rehabilitation suite that includes a replica of a Jefferson’s Ferry apartment that enables residents to easily transfer what they’ve learned during rehabilitation to their own home. The rehabilitation suite also features an outdoor therapy courtyard with different surface areas and slopes to help residents fare better in a variety of indoor and outdoor environments post rehab.

The addition of the commons building has made room for an expansion of the Health and Wellness Program. Residents can now schedule in-house physician visits with doctors and a nurse practitioner who offer office hours at Jefferson’s Ferry.

“Since its opening in 2001 as the first not for profit Life Plan community on Long Island, Jefferson’s Ferry has set the standard for continuing care for older adults, providing a vibrant, caring community and peace of mind to its residents,” concluded Caulfield. “Over our more than 20 years in operation, Jefferson’s Ferry has continued to evolve to meet the changing needs of the people who have made Jefferson’s Ferry their home. Journey Toward Renewal is evidence of our commitment to excellence.”

Jefferson’s Ferry, a not-for-profit Life Plan Community for active adults aged 62 and above, is located at One Jefferson’s Ferry Drive in South Setauket. For more information, call 631-650-2600 or visit www.jeffersonsferry.org

Jefferson’s Ferry Foundation hosts its 18th annual gala

by Press Release - June 1, 2023

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The Jefferson’s Ferry’s Foundation’s annual gala this spring marked 18 years of generous support for the Foundation. Jefferson’s Ferry residents and their families, supporters and vendors joined Jefferson’s Ferry management, staff and board members for “Springtime in Paris” to salute the singular lifestyle, vibrant community and peace of mind that are the hallmarks of Jefferson’s Ferry.

The proceeds from the evening will benefit the Foundation’s “Making Memories Fund,” which will provide supplemental programming for residents of Jefferson’s Ferry’s new Memory Care Wing to include exercise classes, massage therapy, day trips, entertainment and more. The programs will be geared to participants’ interests and capabilities rather than their limitations. The Fund will also support continuing education for staff of the Memory Care Wing, which is set to open later this year.

This year Jefferson’s Ferry honored Greystone, which has served as the chief consultant for Jefferson’s Ferry’s ambitious expansion project. To accept the award on behalf of Greystone, Brad Straub, Executive Vice President at Greystone, joined the party from Texas.

“Brad has been an invaluable resource and played a leading role in defining how Jefferson’s Ferry can best develop its physical plant, programs and resources to fulfill the current and future needs and desires of our residents,” said Jefferson’s Ferry President and CEO Bob Caulfield.

“Brad’s expertise and oversight has enabled us to conceptualize and execute a significant expansion and renovation within a reasonable time frame and with the least disruption to our community.”

This year’s keynote speaker was Dr. Nikhil Palekar, Director of the Stony Brook University Center of Excellence for Alzheimer’s Disease. Dr. Palekar, an expert in the treatment and research of cognitive and mood disorders in older adults, spoke of promising medical advances in the study of cognitive impairment and mood disorders. For more information visit www.jeffersonsferry.org.

Jefferson’s Ferry recognized for exceptional resident experience

by Press Release - April 7, 2023

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For the fifth year in a row, Jefferson’s Ferry Life Plan Community of South Setauket has earned Pinnacle Quality Insight’s Customer Experience Award for outstanding resident satisfaction and overall achievement in the health care industry.

This award recognizes the dedication of the staff of The Vincent Bove Health Center at Jefferson’s Ferry in providing “Best in Class” service in Skilled Nursing. Jefferson’s Ferry’s health center scored in the top 15% of skilled nursing facilities nationwide over a 12-month period of study, excelling in Nursing Care, Cleanliness, Individual Needs, Recommendation to Others, Activities, Admission Process, Safety & Security, and Overall Customer Experience.

“Since our founding more than 20 years ago as Long Island’s first Continuing Care Retirement Community, Jefferson’s Ferry has been committed to providing the highest quality experience in a community setting that promotes dignity, privacy, individuality and independence for every resident,” said Jefferson’s Ferry President and CEO Bob Caulfield. “The Pinnacle Award is a direct reflection of the outstanding work that our employees perform every day. It’s always gratifying to know that our residents recognize our dedication with this vote of confidence.”

Over the course of 2022, a sampling of residents of the Vincent Bove Health Center and their families participated in monthly telephone interviews that asked open-ended questions to rate their experiences in specific categories.

Every month, Jefferson’s Ferry staff evaluated the results from the interviews to gain a better understanding of resident needs and make improvements when necessary.

“In addition to the high marks our residents and their families give us in the Pinnacle survey, they also recommend Jefferson’s Ferry to their friends and family,” added Anthony Comerford, Vice President of Health Service. “Our staff and residents form close relationships based on mutual respect, trust, and quality care.”

“While we don’t come to work looking to win awards, we always do our very best for our residents and families,” concluded Caulfield. “Our goal is always to provide the people who call Jefferson’s Ferry home with the means and peace of mind to live their best life here. It is especially meaningful to know that we are consistently hitting the mark, meeting or exceeding the best standards or practices within our industry. It’s the people who live and work here that make Jefferson’s Ferry the truly special and vibrant community we know so well.”

For more information visit www.jeffersonsferry.org

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