Mather Hospital earns Healthgrades 2023 Outstanding Patient Experience Award™
Mather Hospital in Port Jefferson has received a 2023 Outstanding Patient Experience Award™ from Healthgrades. This distinction places Mather Hospital among the top 10 percent of hospitals nationwide for patient experience, according to Healthgrades, the leading marketplace that connects people with the right doctor and hospital. Mather Hospital has received the Outstanding Patient Experience Award for three consecutive years (2021-2023).
The award recognizes hospitals that provide an overall outstanding patient experience and is based on ten measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions using data from surveys of the hospital’s own patients. Patient experience is the sum of all interactions, shaped by a healthcare organization’s culture, that influence patients’ perceptions across the continuum of care.
“It is our goal at Mather to constantly evaluate and improve every aspect of our patients’ experience from the moment they walk through our doors,” said Executive Director Kevin McGeachy. “This applies not only to the outstanding clinical care they receive but everything from the quality of the food to the cleanliness of their rooms. I am proud of our entire team for this recognition for the third consecutive year.”
Earlier this year, Mather also received Healthgrades 2023 America’s 250 Best Hospitals Award™. In addition, Healthgrades awarded Mather the 2023 America’s 100 Best Hospitals for Gastrointestinal Surgery Award™, the 2023 Gastrointestinal Care Excellence Award™, the 2023 Gastrointestinal Surgery Excellence Award™, the 2023 Critical Care Excellence Award™. Mather also received the Pulmonary Care Excellence Award™ for an 8th consecutive year (2016-2023) and the Bariatric Surgery Excellence Award™ for a fifth year in a row (2019-2023).
For this annual analysis, Healthgrades evaluated 3,138 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services, covering admissions from January 2021 through December 2021. Of those hospitals evaluated, 419 hospitals outperformed their peers – based on their patients’ responses – to achieve this award.
Healthgrades evaluates performance by applying a scoring methodology to ten patient experience measures, using data collected from HCAHPS survey of the hospital’s own patients.
Survey questions focus on patients’ perspectives of their care in the hospital, from cleanliness and noise levels in patient rooms to medication explanations and hospital staff responsiveness to
patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family and their overall rating of the hospital.
“We applaud all recipients of the Healthgrades 2023 Outstanding Patient Experience Award for putting patient experience front and center within their organizations,” said Brad Bowman, MD, Chief Medical Officer and Head of Data Science at Healthgrades. “We commend these hospitals for their ongoing commitment to prioritizing an exceptional patient experience, while ensuring the health and safety of their patients.”
Consumers can visit healthgrades.com for more information on how Healthgrades measures hospital quality and access the complete methodology here. An easy-to-understand overview of Healthgrades’ complete patient experience methodology is also available here.