By Desirée Keegan
Sometimes you want to go where everybody knows your name.
That’s what it’s like when entering Tuscany Gourmet Market. Customers step through the sliding doors of the 10-year-old establishment’s new location on 25A in Miller Place and are immediately greeted by staff members. Restaurant-quality foods, imported cheeses and fine meats are available everywhere the eye can see at the family owned fare. Owners Tommy O’Grady and Rich Fink are even known to whip up specialty items if a customer can’t find exactly what they were looking for, and if they can’t do that, they’ll find a way to get it.
But that’s not even half of what Miller Place residents say makes the market so special. To many, it’s that the warm, welcoming atmosphere is coupled with sincere care for the community.
Sound Beach resident Patti Kozlowski first visited Tuscany Market five years ago as a customer. She said right away, she knew it was a place she wanted to shop.
“It felt like family, like they were family,” she said of her first experience, which was at the business’ previous location closer to Mount Sinai. “It didn’t feel like a corporate place. It felt like a mom-and-pop shop where they knew everybody in the neighborhood and everyone in the neighborhood knew them.”
O’Grady and Fink get to know each customer, his or her family and usual orders in what many consider a very tight-knit Miller Place community.
“They are consistently going above and beyond, and in many cases it’s unsolicited,” Kozlowski said. “I try to give them my business every opportunity that I have. I always recommend them. One, because I truly think that their service and their products are well above average — exceptional. And two, because I always think that their service to the community should be recognized.”
Kozlowski, who is also the founder of North Shore Neighbors Breast Cancer Coalition, a nonprofit that raises funds to provide support services for local families fighting cancer, approached the owners seeking donations as part of a fundraising effort for local boy Thomas Scully, who was fighting anaplastic ependymoma, a form of brain cancer.
When the gentlemen heard of Thomas, they immediately began aiding in alleviating the family’s struggles, and in a variety of ways.
Jennifer Brunet, Thomas’ aunt, said there were two fundraisers held for her brother’s family — at the Miller Place Fire Department and at Napper Tandy’s Irish Pub in Miller Place, which is now Recipe 7. Brunet said at the second fundraiser, in 2015, O’Grady and Fink ran the show.
“They genuinely wanted to be there for Thomas,” she said. “Not only did they donate stuff, every staff member came and donated their time to help — brought food, brought raffle items — they did everything.”
The business kept raising money for the family until Thomas died in summer 2016 and continued to help amid the wake and funeral.
“When Thomas passed away they reached out to me immediately and said, ‘We want to take care of everything,’” Brunet recalled. “And they did. They could have very well shown up at my house with a hero, but when we came back from the first wake session with my entire family everything was set up — salads, entrées, vegetables; there were choices for kids to eat, everything. And when I came home from the second wake everything was wrapped up and the place was clean. I didn’t have to do a thing. They were unbelievable.”
Thomas’ mother Debbie Scully said the kind, giving, selfless nature of the Tuscany Market owners and employees moved her beyond words.
“We were busy doing what we needed to do to take care of our son and they were giving us gift cards to come get food and showed so much support,” she said. “Tom would never let us pay for anything when we’d go there, he’d say, ‘When you get back on your feet then you can pay, until then, no.’ And it was endless, because after Thomas passed away they continued to give. It was over three years of them taking care of us and not asking for a thing in return.”
Scully said the family started a foundation in Thomas’ memory to help other children with cancer, and Tuscany Market members wanted to remain involved.
“He goes, ‘All right, what can I do? Let me know when the next event is,’” she said of O’Grady. “When you go through what our family went through, you don’t know what you need, but you do need help. And to have somebody preempting that and just being there and being supportive, it made it a little bit easier for us. That’s priceless.”
That caring, community-centric, no-questions-asked attitude reverberates beyond Miller Place.
Jennifer Hunt works with Kozlowski for team Fight Like a Girl, which participates in the LI2Day Walk, a 13.1-mile walk that celebrates cancer survivors and raises funds for local Long Island families battling cancer. The team hosts its own fundraiser, a Chinese auction, for which Tuscany Market has provided gift cards and what Hunt referred to as “high end” baskets.
“Without businesses like that, the money that we raise to help people in our neighborhood fighting cancer, it wouldn’t happen,” she said. “The fact that they’re willing to step up is tremendous. Not many people do as much as they do.”
Most recently, the owners stepped up to help Shoreham-Wading River freshman Alexa Boucher, who was diagnosed with orbital rhabdomyosarcoma, a cancer in the eye socket. A sold-out spaghetti fundraiser was held at the Wading River Fire Department, and Tuscany Market catered the event, donating food, paper goods and wait staff for a 150-person dinner.
“Originally, it was going to be a spaghetti dinner at the firehouse,” Hunt said. “But no one knew how it was going to run — it was a little overwhelming — so Tommy decided he would just do it and cater it from soup to nuts. I’m there shopping all the time because the food is so good and everyone is just so nice and helpful, but it’s also nice that they’re willing to step up in any way you ask them to.”
It’s said it takes a village, and O’Grady and Fink are said to emit so much joy doing what they’re doing to support their neighbors.
“Their kindness is alive and kicking in them,” Scully said. “It’s like you’re watching a movie of this little community where everyone comes out and supports each other and has each other’s back and looks out for each other. They are at the heart of that, they embody that. We’re very lucky to have them in our community.”
Tuscany Market helps provide for those that need it most, in a place where everybody knows your name.